topic Re: Item not as pictured in Buying

Item not as pictured

mish573 — Fri, 11 Jan 2013 22:51:05 GMT

I need help. I brought a helmet and I chose a seller because the picture in the listing, as it had red detailing on the helmet, versus another listing. I received a helmet but it has white detailing on the helmet (not what I wanted). I questioned the seller and got this response:

"The helmet in our advertisement is the old model Sixsixone Dirt lid that our suppliers can not obtain. The helmet's are identical in every other respect.

If you are not happy with the colours, you are more than welcome to return the helmet for a full refund....."

I don't want to return this helmet as I am up for the postage costs and looking at the response above, the seller doesn't seem like the decent type to refund my costs.

I am astounded that the seller hasn't even indicated that they will change the listing photo and description. Should I just leave a neg feedback? should l lodge a paypal dispute? Or can I report the listing to eBay, so the next buyer doesn't go through this?

Thanks

Re: Item not as pictured

foxette-in-sox — Fri, 11 Jan 2013 22:56:43 GMT

Either you bought the helmet on another id or it was a private listing as nothing in your buying history except a bike.

Any half decent seller would refund ALL cost including return postage as it was their error.

Have you pulled their contact details & phoned them to explain that the whole reason you purchased the item was because of the colour?

I would try that 1st.

If you open a not as described dispute with Paypal,you would need to return via trackable post at your own cost.

Re: Item not as pictured

mish573 — Fri, 11 Jan 2013 23:06:00 GMT

It should be there, item: 261148623219.

After thoughts of writing the above, yesterday son had to use the helmet, so all options of returning are gone.

So lodging a paypal dispute couldn't start a negotiation of partial refund? and if requested to return the item, can I refuse? Or is that wrong?

Or are my only options to leave neg feedback? I list every scratch and they list the wrong color and detailing??? surely i'm not just being pedantic (maybe I am?).

Re: Item not as pictured

phorum_junkie* — Fri, 11 Jan 2013 23:15:10 GMT

Didn't you look at their feedback?

I would not have been in the least surprised and if they hadn't offered me a partial refund or return at their expense I would have left a neg.

You can no longer return it as it has been used but you can still leave them a neg.

Console yourself with the thought that white will make your son more visible and therefore safer when riding his bike.

Re: Item not as pictured

foxette-in-sox — Fri, 11 Jan 2013 23:23:58 GMT

This is a private listing and your identity will not be disclosed to anyone except the seller.

Thats why I couldn't see it-JMO but sellers who list normal everyday stuff using private listings have something to hide.

Just leave them a well worded neg-JMO

Re: Item not as pictured

foxette-in-sox — Fri, 11 Jan 2013 23:26:46 GMT

Oh my-look at the 2nd neg left for that seller,talk about disguised profanity,think they win the X award of the year :O:O:O:O:O:O

Re: Item not as pictured

mish573 — Fri, 11 Jan 2013 23:28:25 GMT

I did look at their feedback and only chose them because of the color listed! or I would have gone with another seller.

I will leave the feedback.

There can always be a positive with a mistake..

Can i report this listing to eBay, as incorrect picture?

Re: Item not as pictured

***super_nova*** — Fri, 11 Jan 2013 23:35:13 GMT

Leave them NEG with comment something something like:

"Not the same as in photo, too much to send back for refund"

Non emotional, professional, not mention eBay or PP or disputes, which is grounds for removal.

and make sure you leave 1 star for description (0 does not count)

They may offer partial refund for FB revision, do not revise until you have the refund, then you can chage it to whatever you wish; neutral saying: partial refund for FB revision on SNAD item

Re: Item not as pictured

mish573 — Fri, 11 Jan 2013 23:42:06 GMT

I think that feedback is great! Very creative and paints a great picture. And notice the seller didn't respond...

Re: Item not as pictured

mish573 — Fri, 11 Jan 2013 23:43:20 GMT

Thank you to everyone for your advise. Feedback it is...

Re: Item not as pictured

jensmanchester-australia — Fri, 11 Jan 2013 23:46:43 GMT

The sellers reply appeared to be polite - they apologised and said you were welcome to return it.

At that stage did you actually clarify with the seller who was going to be responsible for the return postage costs?

The problem is you then chose to let your son use the helmet which means you have accepted the product that was sent.

Any issue you had should have been fully resolved with the seller before allowing the helmet to be used.

Re: Item not as pictured

phorum_junkie* — Sat, 12 Jan 2013 00:38:52 GMT

Jens I think their point was that there is no way they would have paid to return it anyway so they may as well have let the son use it, the seller did not offer a cost free return or a partial refund for their mistake so in my book that deserves a neg.

Re: Item not as pictured

patchoo78 — Sat, 12 Jan 2013 00:55:07 GMT

We don't actually know if the seller didn't offer any refund of the return costs, the buyer just assumed they wouldn't based on a message received from the seller

I still would have asked the seller if they would pay for the return postage costs..

Re: Item not as pictured

mish573 — Sat, 12 Jan 2013 01:15:07 GMT

Jens and Patchoo78, I did assume that the seller wouldn't pay the return post costs because of feedback and from their attitude in their response email. and I'm pretty sure I would have been correct.

About the use of the helmet, well I had to succumb to not returning it, as my son has no helmet that fits him and for safety he had to wear it.

But I think my biggest issue was this seller being able to sell something and not even have it in stock! I needed to know how to stop this and not have other buyers experience the same problem but now I know that feedback is the only way.

Re: Item not as pictured

trikouth — Sat, 12 Jan 2013 11:26:58 GMT

Sorry for jumping in but I got similar issue with a misleading and fraudulent seller.

He sold me a refurbished Microsoft computer mouse as "brand new".

Ebay is doing nothing to support me, Paypal said I'm entitled for a refund BUT:

I will get a partial refund.

I must send the item back at my expenses!

The mouse costs $16 while delivery fees is around $13!

This is a legalized scam and I'm so disappointed at eBay and Paypal for allowing such illegal activity!

What are my options?

Re: Item not as pictured

patchoo78 — Sat, 12 Jan 2013 13:00:19 GMT

Your question has already been answered on the thread you opened

Re: Item not as pictured

wishuponastarcelebrationsandgifts — Mon, 14 Jan 2013 04:11:57 GMT

The sellers reply appeared to be polite - they apologised and said you were welcome to return it.

At that stage did you actually clarify with the seller who was going to be responsible for the return postage costs?

The problem is you then chose to let your son use the helmet which means you have accepted the product that was sent.

Any issue you had should have been fully resolved with the seller before allowing the helmet to be used.

My thoughts are along the same lines as Jen's. Without knowing exactly what was said in your message to the seller it is difficult to ascertain whether their response was appropriate.

Did you tell the seller that you specifically bought the helmet due to the colour of the stripe in the picture and had you known it was not the same you would not have bought it? Also did you ask them if you could return it for a full refund including return postage? The reason I ask is that the seller has responded politely and has not stated they will not pay the return postage. They have said you can return it for a FULL refund which to them may or may not include return postage.

I don't know how significant the differences are between the helmet listed and what you received. Unfortunately manufacturers/wholesalers often do change designs and will generally just substitute an item with the new design without advising the retailer. This is annoying for sellers especially online sellers who may not pick up on the difference until an item has been sold as depending on their volume of sales and number of stocked items they may not even realise the difference until it is pointed out to tyhem by a disgruntled customer.

Personally I would have responded to their message to clarify if they would pay the return postage given the item was not as described.

Re: Item not as pictured

2106greencat — Mon, 14 Jan 2013 05:21:48 GMT

trikouth - please do not hijack another's thread, you have many replies on yours that you have not responded to.