topic Re: Money back guarantee??? in Buying

Money back guarantee???

yalooa — Thu, 17 Jul 2025 20:32:08 GMT

I purchased an item that was supposed to be posted from NSW, it was sent untracked and I never received it. I reported this to eBay and the seller has added tracking information that shows something was sent from China to a different address, not my address at all.

Ebay closed the "item not received" case I opened because of this tracking number that is delivered from and to completely different locations and will not reopen it. Are they seriously this negligent? Now I can not contact them. The freight company showed me the waybill and it is unrelated to my purchase completely. How thorough do they investigate. Now it is impossible to contact them. They also now say the item is not covered by the guarantee when the original listing stated it is?

Re: Money back guarantee???

twyngwyn — Sat, 19 Jul 2025 00:48:29 GMT

How did you pay?

If by PayPal, you have 180 days to claim through them.

If by c/c contact your bank to do a ‘chargeback’.

You will probably need a copy of the waybill, as that is your only proof

Re: Money back guarantee???

sandypebbles — Sat, 19 Jul 2025 00:56:17 GMT

'supposedly posted from NSW'

Most of your recent feedback is from sellers in China

Was the address it was sent to (from the tracking that was added later) to a warehouse for one of the sellers in China?

Why can't you contact eBay? eBay Help is at the top of every page

If you can't contact them, where/when were you told it was not covered by the MBG?

Is it not covered or is it more than 30 days past the latest estimated delivery date?

Since most things are 'automated' the answer to your question is yes, they certainly can be

You could also leave neg feedback to warn others

Re: Money back guarantee???

yalooa — Tue, 22 Jul 2025 09:22:26 GMT

I'm sure PayPal will get me my money but eBay offered a Money back guarantee, then accepted a waybill to a different address as proof. Just shows they couldn't care less.

Re: Money back guarantee???

yalooa — Tue, 22 Jul 2025 09:28:55 GMT

I did contact the seller and eBay, they investigated and accepted a waybill that was shipped to a different address. I went to the shipping company and they showed me the details. Due to private as I'm not the recipient that will not give me a copy. Ebay have closed the case and appeal. What is there number then? I plan to leave very negative feedback.

Re: Money back guarantee???

springyzone — Tue, 22 Jul 2025 22:06:56 GMT

@yalooa wrote:
I did contact the seller and eBay, they investigated and accepted a waybill that was shipped to a different address. I went to the shipping company and they showed me the details. Due to private as I'm not the recipient that will not give me a copy. Ebay have closed the case and appeal. What is there number then? I plan to leave very negative feedback.

I don't blame you as I'd be upset too but be very careful how you word it. Sellers can get feedback removed for all sorts of reasons and you don't want to give them that chance.

Go have a look at the ebay rules about it as even I have been caught out once & had accurate feedback (with photos) removed. And ebay won't tell you they removed it or why.

From memory, you're not supposed to mention opening a claim with ebay (you'll see it mentioned in some people's feedback but it depends on whether the seller actually appeals to ebay to have it removed. Your seller sounds as if he might.

I would think you could mention you never received the item or a refund despite contacting the seller. And that tracking showed it was not sent to your address at all and the freight company involved showed you a waybill which proved the tracking number was unrelated to your purchase & to a different area.

You could probably also say the item was listed as in NSW but posted from China.

PS Also, be very careful to check where sellers are located in future. It is not necessarily the same as item location as in the ad. Click on the seller name a few times till you get to the 'about' section where it will tell you if they are registered in China or Australia etc

I personally avoid buying from China if I can.

Re: Money back guarantee???

lezned-toycollector — Wed, 23 Jul 2025 07:12:23 GMT

Mentioning that the item didn't arrive will ensure the feedback is removed, as doing so is a clear breach of the feedback policy.

It matters not that the tracking is for an item shipped to a different address. What matters is that eBay have already ruled that the tracking shows the delivery expectations have been met.

Leaving any feedback which breaches policy could wind up with possible sanctions under the abusive buyer policy.

Re: Money back guarantee???

domino-710 — Wed, 23 Jul 2025 07:39:08 GMT

@lezned-toycollector wrote:
Mentioning that the item didn't arrive will ensure the feedback is removed, as doing so is a clear breach of the feedback policy.

It matters not that the tracking is for an item shipped to a different address. What matters is that eBay have already ruled that the tracking shows the delivery expectations have been met.

Leaving any feedback which breaches policy could wind up with possible sanctions under the abusive buyer policy.

And - you think this is OK ??

Re: Money back guarantee???

lezned-toycollector — Wed, 23 Jul 2025 11:52:49 GMT

What I think is none of your concern, and of little/no relevance to the facts which I posted.

At the end of the day, regardless of the motive, advising other members to breach eBay policy is highly inappropriate.

Re: Money back guarantee???

eburtonlab — Wed, 23 Jul 2025 17:37:09 GMT

If tracking shows delivery but nothing arrives:

If the buyer can obtain some hard copy documentation (email is not good enough) that says that the package was not delivered to the buyer's address or something that shows the weight or size of the package cannot possibly correspond to the ordered item, or the shipping date precedes the order, then the buyer may be able to contact eBay via social media direct message, provide that documentation to eBay and get help with "false tracking".

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

With "false tracking" if you go through a standard automated "item not received" case, on the other hand, you will lose the case because the seller can provide tracking that appears to show delivery. If you then appeal, you may have some additional options at that point. It appears that eBay has added a new appeal option regarding "delivery to another address", but I do not know how effective that is compared to contacting eBay via social media with documentation and explicitly mentioning "false tracking", which seems to work provided you can obtain the necessary documentation.

If you are unable to get help through eBay, you may have recourse through your payment method, though you should probably exhaust all your eBay options first since once you go through your payment method, eBay will no longer help with that transaction. If you file a standard "item not received" claim, the payment provider may defer to eBay, and eBay will likely say that tracking shows delivery, so be sure you are specifically pursuing a "false tracking" claim.

In general, you can avoid a lot of headaches by choosing to purchase only from established sellers that have recent and past positive feedback as a seller for selling items in the same category that you intend to buy. If someone is selling a dozen apple watches, but has no feedback, or only has feedback as a buyer, or only has feedback for selling dress patterns or fishing lures (actual examples I have seen), perhaps wait until they have a track record of positive feedback for selling electronics before you buy from them.

Re: Money back guarantee???

yalooa — Thu, 24 Jul 2025 20:38:38 GMT

The seller is in NSW and it said shipped from NSW the connote the supplied is from China to a company in the same state as me. That's close enough for eBay.

Re: Money back guarantee???

yalooa — Thu, 24 Jul 2025 20:44:52 GMT

EBays policy also says they will check for proof of delivery they do not follow that.

Re: Money back guarantee???

springyzone — Fri, 25 Jul 2025 20:01:11 GMT

@lezned-toycollector wrote:
What I think is none of your concern, and of little/no relevance to the facts which I posted.

At the end of the day, regardless of the motive, advising other members to breach eBay policy is highly inappropriate.

You could be technically correct. You'll note though that i advised yalooa to check out actual policy to avoid any traps.

I would stand by my comment though that Yalooa should be leaving a negative. I think with the right wording, she could get the message across without going against ebay policy.

The removal of feedback though hinges on the reaction of the seller. I have seen (and you probably have too) many instances where feedback comments could be removed but have not been because no one complained.

So if yalooa says the item never arrived, maybe the feedback would be removed.

But she can definitely say the seller was very unhelpful and she is out of pocket

$XX.

If she opens an appeal, she may even be able to mention there was false tracking.

It may be worth holding back on giving any feedback at the moment till after the appeal.

And if I were her, I'd definitely be trying 2 options mentioned by eburton.

The new ebay process

eBay has added a new appeal option regarding "delivery to another address"

plus using social media to complain about the false tracking.

If ebay have added a new appeal option, there can be only one reason for that. And the reason is they know there is a problem with it. We've seen other buyers come on the boards and mention it. I think it is worth fighting ebay on this one.

Re: Money back guarantee???

gutterpunkz05 — Sat, 26 Jul 2025 00:36:14 GMT

The neg came and went yesterday, as did my post here, where I questioned how long it would last.

Also asked what state the item was being delivered to, as sales are restricted. Also as apparently it was shipped from overseas, it may have been seized by customs. Sales restrictions may also be why MBG no longer applied.

Re: Money back guarantee???

yalooa — Fri, 08 Aug 2025 05:24:29 GMT

I prefer China they are more honest and helpful than Australian sellers. This was an Australian seller in NSW they tried to scam me. So Ebay gives the money back guarantee but does nothing for you. Only PayPal is helpful they have not let me down.

Re: Money back guarantee???

sandypebbles — Fri, 08 Aug 2025 05:36:55 GMT

How do you know the seller is in NSW?

It does not tell you what state the seller is registered in

Re: Money back guarantee???

twyngwyn — Fri, 08 Aug 2025 06:15:07 GMT

my store gives suburb & state (under postage).....set up in 2010, so I can't remember the details

Re: Money back guarantee???

sandypebbles — Fri, 08 Aug 2025 06:40:32 GMT

I see on listings postage where it says the item is

I have never seen on a listing where it shows the suburb or state where a seller is registered

Re: Money back guarantee???

twyngwyn — Fri, 08 Aug 2025 06:56:04 GMT

yes, sorry, I misunderstood 🙃

Re: Money back guarantee???

sandypebbles — Fri, 08 Aug 2025 06:58:46 GMT

No worries

I thought I might have missed something