topic Return costs for INR (bed) in Buying

Return costs for INR (bed)

beemer555 — Sun, 03 Aug 2025 01:08:51 GMT

Hi. I purchased a bed last Monday, wich was guaranteed to arrive by last Friday. I needed it for the weekend. When seller hadn't posted by mid week I checked in and they said they hadn't guaranteed anything (despite listing saying free post and 2-4 days arrival by 1 August). I requested cancellation, seller refused. I stated in covered by Buyer Protection but they said eBay won't help or refund.

Sure enough bed didn't arrive so I filed INR yesterday and asked for refund. I had to go out and buy a bed here given I needed it urgently. Seller responded and said it will be sent next week?!?! I've again explained ebay will refund due to failure to meet delivery guarantee. I've asked him not to send given he hasn't sent yet, but yes being obstinate.

I'm just worried about what happens if he does send the bed, which I have no use for now. What will ebay likely do re: return costs? I can't afford to pay postage to return a bed and feel like I shouldn't have to given the seller refused to cancel - but will ebay force me to in order to get a refund?

I've tried to contact ebay via chat but the chat on the website just keeps saying 'encountered a problem' and won't connect to an agent. I've tried Facebook chat but got no reply. Email also gets no reply. And the INR says they won't step in for another 3 days. I'd just like them to tell the seller if he insists on still sending the bed, I'll be refunded and he'll have to pay return costs.

Help appreciated!

Re: Return costs for INR (bed)

countessalmirena — Sun, 03 Aug 2025 02:58:23 GMT

OP, you have misunderstood; there is not a guaranteed delivery date. You’ll see next to the ordered item in your My eBay an estimated delivery date (EDD). Nowhere does it say “guaranteed” to arrive by [date].

If you ordered on 28th July, and needed it for the weekend, you were probably pushing it somewhat. When the need is urgent, you are really best off buying from a local store; buying online in those conditions might result in a delivery delay. Sellers can’t control couriers’ delivery time or Australia Post’s delivery time…

But let us take a look at the listing. Do you have the item number? (Not order number - the item number which should show on the listing itself.) It would be interesting to see the actual wording, the seller’s country of registration, etc.

I should also add that while you can request a cancellation after purchasing, you cannot insist that the seller cancel.

You may be in a jam if the seller’s already despatched the bed. If it arrives within the EDD range (that is to say, by the latest EDD), you can’t claim INR (item not received), and equally you can’t claim INAD (item not as described) just because you bought another bed and you thought this one was guaranteed to arrive by the weekend… as that would be an abuse of buyer protection.

But if the latest EDD has indeed come and gone, you should be able to open an INR dispute.

Anyway, without saying anything further, please post the item number here and the responders here can take a look.

Re: Return costs for INR (bed)

*casey* — Sun, 03 Aug 2025 03:17:56 GMT

"Sure enough bed didn't arrive so I filed INR yesterday and asked for refund

And the INR says they won't step in for another 3 days"

The seller only has 3 days to refund you or provide you with a tracking number.

If that doesn't happen , ask eBay to step in the very minute you're able to.

Re: Return costs for INR (bed)

*casey* — Sun, 03 Aug 2025 05:06:46 GMT

"Hi. I purchased a bed last Monday, wich was guaranteed to arrive by last Friday"

I can see how you and other buyers would think that.

I haven't seen / noticed this before but when I did a search for a bed, it does show something similar.

It's not until you go into the listing that it gives a range of delivery dates

Free delivery by Fri 8 Aug in a search

Free delivery in 2-4 days

eBay Postage Labels

Get it between Wed, 6 Aug and Fri, 8 Aug on listing

Like this

https://www.ebay.com.au/sch/i.html?item=225648523522&rt=nc&_trksid=p4429486.m3561.l170197&_ssn=de99furniture

Re: Return costs for INR (bed)

*casey* — Sun, 03 Aug 2025 05:26:52 GMT

Note *

Free delivery by Fri 8 Aug

will only show if you're within certain postcodes, which I presume you are OP

Postcode 6000 will show it on my example

Re: Return costs for INR (bed)

springyzone — Sun, 03 Aug 2025 05:38:01 GMT

I think we'd really need to see the ad before we could say for sure.

The dates that matter are in the ad in the part that says estimated delivery dates.

They may be estimated but if an item hasn't arrived by the end date, you can go right into an ebay claim.

I'm getting the sense maybe the dates had passed if your INR case was opened. You wouldn't be able to open it otherwise?

Unfortunately, that seller will have been notified that a claim has been opened against them so what i suspect could happen is the seller will now rush out to post it within the time frame, then upload tracking details.

And you might be told to wait.

Personally, I think that, given you contacted the seller and explained the circumstances and that seller had not nothered to post it off after a few days, he should have just cancelled.

But the thing is, he didn't have to & if he can get it off with tracking asap, I fear you may be stuck with it.

I doubt ebay will tell him not to send it or that if it is delivered, he will have to pay return costs because you've bought another elsewhere. But I could be wrong.

Let us know how you get on.

And as for anything urgent, online shopping isn't the way to go, even if you're promised express shipping or whatever. Stuff goes wrong, deliveries are often delayed, you can't rely on things being on time.

Re: Return costs for INR (bed)

beemer555 — Sun, 03 Aug 2025 06:56:13 GMT

Hi - I do acknowledge I probably shouldn't have relied on the delivery dates in the listing. And had the seller at least bothered to ship within that window I probably wouldn't be pursuing this. But he didn't, and still hasn't - hence I'm pursuing it.

Item number is 236201567467.

I finally managed to get a call back from ebay. They said I'm absolutely covered in this instance and that even if he insists on sending, I just need to file an 'item not as described' claim, given it didn't arrive in the delivery window, and he didn't even ship before then. They said I'll l be refunded and he'll be advised he needs to organise and pay for the return. They advised me to contact him again and tell him what they've said, in the hopes he'll see sense and not 'shoot himself in the foot' by still sending.

We'll see I guess!

Re: Return costs for INR (bed)

*casey* — Sun, 03 Aug 2025 08:12:22 GMT

Another example of

Free delivery by Fri 8 Aug on the search page (with my postcode)

"I stated I'm covered by Buyer Protection but they said eBay won't help or refund"

It's an older account with 2 old feedback for buying and although there's one feedback for selling and they offer pick up, there's definitely cause for concern with those listings.

Be sure to ask eBay to step in to the dispute the very minute the 3 days are up , if necessary

Re: Return costs for INR (bed)

etb321 — Mon, 04 Aug 2025 09:15:05 GMT

Ah, I recall, with fondness now, thoughts of the turbulent years, of sleeping on a mattress on the floor.

Re: Return costs for INR (bed)

beemer555 — Mon, 04 Aug 2025 10:15:01 GMT

It gets even better! Seller has now provided a tracking number - for an item that was delivered to someone in Tasmania over a week ago (I'm in Canberra). When I questioned it and said I'll be putting in a claim for a refund as soon as eBay allows me to later this week, he responded with ' "We aren’t giving you a refund stop putting your hopes so high and lying you haven’t received a refund this is A SCAM "

Some people!!

Re: Return costs for INR (bed)

*casey* — Mon, 04 Aug 2025 10:51:15 GMT

The seller's received negative feedback since yesterday.

Has the tracking number been entered in the dispute..... or just sent to you ?

If it's in the dispute, you're going to need eBay onboard with this as we've seen cases before when a seller's provided a tracking number , any tracking that shows a delivery, and they've closed the case.

You may need to make it very clear , possibly forceful, to eBay that the delivery was to Tasmania and not to your address in Canberra

Good luck and let us know how you go

Re: Return costs for INR (bed)

beemer555 — Mon, 04 Aug 2025 11:18:35 GMT

Oh I hadn't noticed the new negative feedback - helps my case hopefully.

The tracking is in the dispute - but it shows that item was both sent and received many days before I purchased my item, so hopefully won't result in a closed case.

Re: Return costs for INR (bed)

*casey* — Mon, 04 Aug 2025 11:39:53 GMT

"but it shows that item was both sent and received many days before I purchased my item"

In that case, you should be fine

Re: Return costs for INR (bed)

springyzone — Mon, 04 Aug 2025 23:13:18 GMT

@beemer555 wrote:
It gets even better! Seller has now provided a tracking number - for an item that was delivered to someone in Tasmania over a week ago (I'm in Canberra). When I questioned it and said I'll be putting in a claim for a refund as soon as eBay allows me to later this week, he responded with ' "We aren’t giving you a refund stop putting your hopes so high and lying you haven’t received a refund this is A SCAM "

Some people!!

I would now stop communicating with the seller and go carefully through the processes with ebay.

Open your claims as soon as you can.

And if need be, get onto ebay reps to explain the tracking number and false dates.

There are apparently avenues now you cvan take on ebay to appeal if a seller wins a case with false tracking, but hopefully it will not come to that.

Let us know how you go.

Re: Return costs for INR (bed)

beemer555 — Tue, 05 Aug 2025 09:23:42 GMT

Today's update! The bed actually turned up today. It wasn't sent until 31 July, and wasn't sent overnight so could never have arrived by 1 August. But more importantly, the bed isn't even the model advertised. It has the model name and number on the box - that model on the manufacturer website is a totally different model to the pictures in the listing. The model on the website which matches the listing pictures has a totally different name to what I was sent.

So, I've closed the INR and requested a return based on item not as described (due to late post and different model). He has to 8 August to respond. Soon as he refuses the return I can ask ebay to step in.

Re: Return costs for INR (bed)

beemer555 — Tue, 05 Aug 2025 09:33:39 GMT

And as expected, he's already responded and refused the return, saying they can't help as they don't offer returns.

It says I can ask ebay to step in if we can't agree a solution by 8 August. Is there any way to ask them to step in now given he's refused the return?

Re: Return costs for INR (bed)

beemer555 — Tue, 05 Aug 2025 09:53:39 GMT

I won't communicate any more with the seller until I can get ebay to resolve this, but just thought I'd add his last delightful message he just sent - 'You received your bed and still complaining this is a complete shame of you'

So he sends me a bed later than the listing said, AND it's a totally different bed to the one advertised......yet I'm the one who should be ashamed. Rightio! Looking forward to seeing what ebay does....

Re: Return costs for INR (bed)

*casey* — Tue, 05 Aug 2025 15:12:40 GMT

You may get a few different opinions on this so I'll give you mine and I'm on your side 100%.

In regards to what the eBay rep told you:

" I finally managed to get a call back from ebay. They said I'm absolutely covered in this instance and that even if he insists on sending, I just need to file an 'item not as described' claim, given it didn't arrive in the delivery window, and he didn't even ship before then. They said I'll l be refunded and he'll be advised he needs to organise and pay for the return. and he didn't even ship before then. They said I'll l be refunded and he'll be advised he needs to organise and pay for the return"

Personally, I wouldn't take that advice as being 100% correct as I'd be absolutely amazed if a buyer could open

an 'item not as described' claim for a late delivery and win a case , even if it was a few days late.

There's no doubt in my mind that when you first saw the listing, it showed in bright green

Free Delivery by Fri 1 Aug on the search page and

Free Delivery in 2-4 days

Get it between Wed,30 July and Fri, 1 Aug on the actual listing

as when I looked at it , this was shown

Free delivery by Fri 8 Aug on the search page and

Free delivery in 2-4 days

Get it between Wed, 6 Aug and Fri, 8 Aug on the actual listing

BUT

Unless I've missed something, I think eBay's fiddling. I've never seen it before.

The word 'estimated' hasn't been used at all and IMO, it's deceiving.

I think it's either a really stupid 'test/ new display/new format" eBay's trying out ...or it's a glitch

(happy to be corrected)

It's only showing on some listings and very possibly, sellers aren't aware of it.

I looked at an item 5 minutes ago and this one's half and half. It shows

Free delivery by Mon 11 Aug on the search page and

Delivery Estimated between Fri, 8 Aug and Wed, 13 Aug on the actual listing, the usual wording

So presuming you've opened an 'item not as described' case through eBay's Money Back Guarantee,

I recommend you concentrate fully on the item being a completely different bed to the one you ordered,

not the late delivery

I think that's your best chance of winning the case.

Re: Return costs for INR (bed)

lezned-toycollector — Wed, 06 Aug 2025 01:53:18 GMT

@beemer555 wrote:
And as expected, he's already responded and refused the return, saying they can't help as they don't offer returns.

It says I can ask ebay to step in if we can't agree a solution by 8 August. Is there any way to ask them to step in now given he's refused the return?

The short answer is "No". You have to wait until the date you're given to get them to step in. There is no way of doing it sooner.

As for not offering returns... that's a whole load of horse 💩 Every seller on eBay MUST offer returns for items not as described. Your seller has a cut off date to provide the return postage label. If a seller fails to provide that label, eBay will close the request in the buyer's favour and provide a refund. Generally in such situations, they allow the buyer to do as they wish with the goods.

Re: Return costs for INR (bed)

springyzone — Wed, 06 Aug 2025 23:14:58 GMT

@beemer555 wrote:
Today's update! The bed actually turned up today. It wasn't sent until 31 July, and wasn't sent overnight so could never have arrived by 1 August. But more importantly, the bed isn't even the model advertised. It has the model name and number on the box - that model on the manufacturer website is a totally different model to the pictures in the listing. The model on the website which matches the listing pictures has a totally different name to what I was sent.

So, I've closed the INR and requested a return based on item not as described (due to late post and different model). He has to 8 August to respond. Soon as he refuses the return I can ask ebay to step in.

It is what i feared might happen, he has rushed out and sent a bed once you opened a claim.

Maybe he didn't have the model you were after, maybe he drop ships and found there was a delay, I don't know.

Casey is right. From here on in, forget all the previous bit about the bed being late and not posted on time, false tracking etc

That was all before the bed arrived.

Now that a bed has arrived, the situation has changed.

Keep it simple. Take photos if need be to show the bed you received is not the model advertised. This is a 'not as described' claim, nothing else. You should win.

After it has all been settled, you can give this seller the feedback he deserves!