topic Re: cancelling an order in Buying

cancelling an order

steamin63 — Tue, 18 Nov 2025 08:22:18 GMT

i am having the worst ebay experience ever. i purchased some auto parts 3 weeks ago and the seller is messing me around . firstly they didnt have the items but the assured me that they would be sent in a couple of days .a week passed and nothing . i messaged them again and was told they would send the items tomorrow ..... nothing . i messaged twice with no response . i raised a late delivery case with ebay and finally i got a response. they will send the items tomorrow . i closed the case and funny enough the items were not sent . i messaged them twice more 4 days apart and i got a response a week later . they will send the items next week . i want to cancel the order but because i raised and closed the previous case ebay will not allow me to cancel . how is this even legal . i dont have the parts and now it looks like ebay wont allow me to get a refund .

Re: cancelling an order

padi*0409 — Tue, 18 Nov 2025 08:30:06 GMT

Never, ever close a dispute until you have complete satisfaction with the outcome.

Your only chances now are to open a dispute with Paypal (if you paid that way) or failing that try a chargeback with your credit card.

Oh and give them a well-deserved neg on their feedback to warn others.

Re: cancelling an order

davewil1964 — Tue, 18 Nov 2025 08:46:13 GMT

It amazes me the number of people who have been eBay members for decades and still don't apprise themselves of the protections eBay provides or how they work.

Re: cancelling an order

steamin63 — Tue, 18 Nov 2025 11:33:14 GMT

do you actually have anything to add that is of relevance ?

Re: cancelling an order

sandypebbles — Tue, 18 Nov 2025 18:28:09 GMT

You closed the case, which told eBay you were happy with the outcome

Avoid buying from dodgy sellers and especially avoid going along with what a seller says instead of doing what you need to do

When you do your own thing, you are not covered by eBay

You can’t cancel, only the seller can

You need to read the buying basics as all these things are things a long time member should be aware of

Re: cancelling an order

sandypebbles — Tue, 18 Nov 2025 18:30:24 GMT

You have factual answers to your question

Your choices means you are not covered by ebay

Which you would have been if you followed the proper process instead of going along with a dodgy seller

Re: cancelling an order

lezned-toycollector — Wed, 19 Nov 2025 00:19:37 GMT

@steamin63 wrote:
do you actually have anything to add that is of relevance ?

The post to which you refer is totally relevant to your situation in every possible way. With a little luck, it may serve to prevent someone else from making the same poor choices as you. The level of relevance doesn't change based on how much you personally like the content 😂

You've been given correct and factual information.

Since you didn't want or require a refund through the eBay MBG, and through your actions informed eBay to this effect, you have voided any protection afforded by the MBG - but you already knew this.

If you now want a refund, depending on your payment source, you may have the option of going through either PayPal or your financial institution.

Re: cancelling an order

springyzone — Wed, 19 Nov 2025 10:14:32 GMT

As soon as I came to the part where you said the seller promised to send the parts and you cancelled the claim, I cringed.

Look, you told us they first assured you they would send the parts in a couple of days.

Then they said, next time you asked, that they would send 'tomorrow'.

As you have found, tomorrow never comes.

When you opened the claim with ebay and the seller said they would send tomorrow, why did you have confidence that that would happen. They had already promised twice before and never followed through.

You did the right thing to open a claim after the items did not arrive in time.

But never, never close a case till it is resolved, no matter what the seller says.

You are in control once you open a claim.

If the seller says they will send, well and good but you keep the claim open and if it does not arrive in time, you finalise your claim with ebay and get a refund.

The only time you close a claim is if you get the item or the refund.

So now you know.

You have lost your money. The seller knows you cannot reopen a claim or not via ebay.

If you paid via paypal though, you are in luck. I always pay with paypal. It gives you up to 180 days to make a claim if your item does not arrive.

If you did not pay via paypal go visit your bank immediately and see if they can do a charge back. I've no idea if you can, but can't hurt to try.

You are not going to get those car parts & you're not getting a refund via ebay.

If you ever strike trouble again, maybe come to the boards and ask as often people have suggestions to avoid some of the pitfalls.