topic Re: Unable to Deliver. in Buying

Unable to Deliver.

sewal_6390 — Wed, 07 Jan 2026 08:09:45 GMT

I have recently been having issues with Couriers (mainly US ones) being unable to deliver parcels to my address. but the real problem is that I ma not given any alternative to collect my parcel and instead were marked as "unable to deliver" and sent to a returns facility somewhere in Westmeadows Victoria. One parcel that was suppose to be delivered several weeks ago I only got a refund for when I launch an inquiry to find it, and I have two others that failed to be delivered recently which I sadly predict won't turn up.

Re: Unable to Deliver.

twyngwyn — Wed, 07 Jan 2026 08:14:25 GMT

It seems like you mainly buy books…..are you unable to source them in Australia?

Re: Unable to Deliver.

sewal_6390 — Wed, 07 Jan 2026 08:40:00 GMT

I do try find books in Australia.

Re: Unable to Deliver.

springyzone — Wed, 07 Jan 2026 21:33:22 GMT

Is there anything unusual about your address?

Is it to a PO box, or do you live remotely?

Is the address to a large block of units or something like that?

It seems odd that several different couriers are having problems.

I have heard that some don't deliver to remote spots.

Re: Unable to Deliver.

sewal_6390 — Wed, 07 Jan 2026 22:28:41 GMT

My address does have a long driveway. I also wonder how much the delivery drivers rely on the GPS, as it's possible that some delivery drivers are being lead to the wrong street due to the GPS thinking that the access to my home is at the back of the property rather than the front.

Re: Unable to Deliver.

sewal_6390 — Wed, 07 Jan 2026 23:36:16 GMT

The real problem I have is just trying to get hold of my parcels, as i have not been given the option to collect them from a local post office or news agent. According to the tracking history they sent to a returns facility in Westmeadows Victoria on the 31st of December, but I don't know if they will still be there when I can launch an inquiry to find them early next week.

Re: Unable to Deliver.

michellebartley — Thu, 08 Jan 2026 01:22:27 GMT

West meadows is Australia Post, you could give Australia Post a call possibly they can assist.

Re: Unable to Deliver.

sewal_6390 — Thu, 08 Jan 2026 01:52:20 GMT

I'm trying to contact Australia post but it doesn't recognise the tracking numbers.

Re: Unable to Deliver.

sewal_6390 — Thu, 08 Jan 2026 01:55:34 GMT

I'm presently having trouble with two parcels. One was sent by Asendia USA, and the other is by DHL eCommerce America.

Re: Unable to Deliver.

sewal_6390 — Thu, 08 Jan 2026 02:08:12 GMT

I've tried contacting Australia both by phone and email and I can't get through to them as they don't recognise the tracking numbers.

Re: Unable to Deliver.

padi*0409 — Thu, 08 Jan 2026 02:18:10 GMT

Try the tracking service below.

https://www.17track.net/en

Re: Unable to Deliver.

sandypebbles — Thu, 08 Jan 2026 02:19:19 GMT

I was just about to suggest a tracking service

Re: Unable to Deliver.

sewal_6390 — Thu, 08 Jan 2026 02:56:58 GMT

OK. I've found my parcels on that tracking site, but I'm still not sure what to do next.

Re: Unable to Deliver.

sewal_6390 — Thu, 08 Jan 2026 03:13:26 GMT

I've now managed to send a message to DHL eCommerce America regarding one of the two parcels that failed to be delivered. However, I'm still struggling with contacting Asendia USA regarding another parcel that failed to be delivered.

Re: Unable to Deliver.

michellebartley — Thu, 08 Jan 2026 03:31:54 GMT

You could ring DAI logistics they deal with Asendia, they are in Braeside Victoria, ph: 8586 1200, hrs 9am-5pm.

Re: Unable to Deliver.

*casey* — Thu, 08 Jan 2026 04:41:51 GMT

"One parcel that was suppose to be delivered several weeks ago I only got a refund for when I launch an inquiry to find it"

Who did you receive the refund from ?

Please keep in mind if there's no delivery or 'attempted' delivery by the last estimated delivery date, you have 30 days to file an 'item not received' claim through eBay's Money Back Guarantee

https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210

Re: Unable to Deliver.

sewal_6390 — Thu, 08 Jan 2026 05:30:13 GMT

So I've called Braeside Victoria and I think I've made some progress at getting a hold of my parcel.

Re: Unable to Deliver.

michellebartley — Thu, 08 Jan 2026 07:33:19 GMT

I hope so.

Re: Unable to Deliver.

sewal_6390 — Fri, 16 Jan 2026 08:43:34 GMT

I'm now in another difficult situation. I ended up contacting DAI for all three parcels that failed to be delivered. I had originally contacted them regarding just one parcel, but I then decided to contact DAI again regarding the two other parcels.

The person I poke to regarding the first parcel said that they could re-ship my parcel to a place where I could collect it, And the person I spoke to regarding the other two parcels also promised me the same thing. I have just got a notification that my parcels are ready to be collected, BUT they are in Westmeadows which is an hour away from where I live.

I have sent them an email about my disappointment with this and have asked if they called send them to somewhere closer.

Re: Unable to Deliver.

sandypebbles — Fri, 16 Jan 2026 21:27:45 GMT

Now you mention DAI, it all makes sense

I'm afraid to say I think an hour away is the best you will get from them (a miracle actually)

Have a read of the many threads about those guys