topic Re: Product return in Buying

Product return

kakeremi — Wed, 08 Apr 2026 09:10:21 GMT

Hi guys basically I bought something which came not as described and I got a FedEx return label but yesterday when I went to FedEx they said they can't process returns and it was due yesterday and also ebay support isn't helpful with this matter so I don't know what to do at this stage.

Thanks

Re: Product return

twyngwyn — Wed, 08 Apr 2026 09:58:38 GMT

What is the item number?

Re: Product return

kakeremi — Wed, 08 Apr 2026 23:53:36 GMT

the item number is 317721997911

Re: Product return

twyngwyn — Wed, 08 Apr 2026 10:35:29 GMT

Why is it INAD?

Re: Product return

*casey* — Wed, 08 Apr 2026 10:50:43 GMT

Why on earth would you purchase from a seller with such bad feedback ?

Have you opened a return request > Item Not as Described under eBay's Money Back Guarantee

https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210

Did the seller send you a return label that can't be used ?

Do you see any option in the return case to ask eBay to step in ?

Why won't eBay support help you ?

In working hours ASAP, and using my previous link, click on Contact Us at the bottom of the page and you'll see the automated assistant on the right hand side of the page

Ask to speak to a supervisor. You'll need to do this quickly

Re: Product return

kakeremi — Wed, 08 Apr 2026 11:05:10 GMT

basically they showed a really clean item but it came all chipped and dented and scratched then they claim it to be "b grade" and are saying it's fine to use completely ignoring what I said

Re: Product return

kakeremi — Wed, 08 Apr 2026 11:07:10 GMT

They had like 98-99% feedback so i thought it would be fine also i opened a return request and they sent me a fedex label but when i went to fedex they said they can't process item returns for some reason and ebay support keeps giving me agents then the agents ghost me and I didn't see any option to ask ebay to step in

Re: Product return

twyngwyn — Wed, 08 Apr 2026 11:16:10 GMT

Have you opened an INAD claim?

Re: Product return

*casey* — Wed, 08 Apr 2026 11:47:37 GMT

"i opened a return request"

for an 'item not as described ' under eBay's Money Back Guarantee ?

You only get one chance at a return request

You'll need to persist with an eBay agent / supervisor or they'll close the case

What do you mean they 'ghost' you ?

You could also try contacting eBay through social media :

https://www.instagram.com/ebayforsellers/

You only have 30 days after delivery for a claim with Paypal too if an eBay claim isn't successful

A bank chargeback would be a last resort

Re: Product return

*casey* — Wed, 08 Apr 2026 13:53:10 GMT

Attention kh_safal - Moderator

In regard to #3 which has been edited by you - Please advise if the rules have changed from:

"Posting the 12 - digit item number is a standard and permitted way to discuss .... etc

Identifying Listings Safely

You cannot name or directly identify a seller on the boards but you can post the item number.

Members can look up the number to see the listing and seller details"

Re: Product return

sandypebbles — Wed, 08 Apr 2026 18:14:33 GMT

You need to open an item not as described dispute

How many negs did the seller have?

Did you read the negs from unhappy buyers?

98 or 99%? There is a big difference between the two and if they are a high volume seller, both are garbage

If you open the appropriate dispute and the seller wants it back, they need to provide you with a means of returning it to them

I too would like to know why the item number has been edited by a mod, since there has been nothing I have seen about no longer being able to post item numbers

Unless of course on the very very slim chance the scammer seller reported the number, claiming they were going g to fix the issue and asking for it to be removed?

Re: Product return

*casey* — Thu, 09 Apr 2026 00:09:16 GMT

I've received confirmation that a 12 digit item number is allowed to be posted and the item number has now been been restored to reply #3

Re: Product return

kakeremi — Thu, 09 Apr 2026 10:07:53 GMT

Basically I talk to ebay and they seem really helpful then they just stop talking to me for like hours

Re: Product return

davewil1964 — Thu, 09 Apr 2026 10:25:18 GMT

Like, maybe follow the procedures and you won't need to talk to eBay

Re: Product return

sandypebbles — Thu, 09 Apr 2026 22:57:07 GMT

You do not need to talk to eBay

You have been given factual advice by other members

You posted, asking for our help

We helped you by telling you the correct process, based on actual eBay policy