topic Item not as described in Buying

Item not as described

buyingboxy62 — Thu, 24 Jan 2013 06:51:57 GMT

Received retro canister set in the post today, the largest canister arrived with a crack on the front left hand side 1/2 way down the canister & also a significant crack on the bottom..

Ive sent an email to the seller with photos & asked for a full refund.

How long should I wait for a response before opening a case with paypal?

Re: Item not as described

kopenhagen5 — Thu, 24 Jan 2013 07:07:32 GMT

You have 45 days from payment date so no hurry.

There are a few shonky sellers around but most are good and will work things out with the buyer.

They may not have known or could it have cracked in transit?

The type of response you receive will give you a good indicator of how helpful the seller is.

Re: Item not as described

swb46 — Thu, 24 Jan 2013 07:24:23 GMT

How many good canisters did you receive?

Is it fair to ask for a full refund if only one is broken? ;\

Re: Item not as described

dylan11235813 — Thu, 24 Jan 2013 07:35:46 GMT

You have 45 days from payment date so no hurry.

There are a few shonky sellers around but most are good and will work things out with the buyer.

They may not have known or could it have cracked in transit?

The type of response you receive will give you a good indicator of how helpful the seller is.

Calling somone a shonky seller that will no doubt be out of pocket if indeed damaged in transit is a bit rich. What is there to work out?

WHat is the seller going to say "oh it's OK no problem I will refund" and "work things out"

You will need to send the items back by registered post if a compromise can't be met.

Re: Item not as described

redbook3 — Thu, 24 Jan 2013 07:47:16 GMT

ooh - I don't think anyone was calling the seller shonky.

kopenhagen just mentioned that there are this type of seller out there but most were good

If it cracked in transit - was it not packed correctly?

And - if I purchased a 'set' of canisters, I would really love to get a 'set' - I haven't seen the price paid, but would indeed send them back to get a refund

Re: Item not as described

dylan11235813 — Thu, 24 Jan 2013 07:48:12 GMT

To add sending damaged goods throught the post may not be allowed.

Re: Item not as described

dylan11235813 — Thu, 24 Jan 2013 07:54:01 GMT

ooh - I don't think anyone was calling the seller shonky.

kopenhagen just mentioned that there are this type of seller out there but most were good

If it cracked in transit - was it not packed correctly?

And - if I purchased a 'set' of canisters, I would really love to get a 'set' - I haven't seen the price paid, but would indeed send them back to get a refund

JMO mate no need to go mental, I guess you a agree with me.

Sorry to the OP if I offended you in any way but that is how I see it. This rug really ties the room together does it not.

Re: Item not as described

dylan11235813 — Thu, 24 Jan 2013 08:02:08 GMT

ALso from what I have read here (all the forum) there can never be enough packaging

Re: Item not as described

i-once-was-bump — Thu, 24 Jan 2013 08:11:59 GMT

To add sending damaged goods throught the post may not be allowed.

It has a crack in it and it could be plastic, glass or ceramic.

No mention of receiving a box of glass shards so it will most likely be able to be sent back.

Re: Item not as described

thesoulyearns — Thu, 24 Jan 2013 09:03:19 GMT

ALso from what I have read here (all the forum) there can never be enough packaging

There certainly can be, just aslong as you specifically ask for there to be. Most things are fine to be sent without much worry of damage but ceramics, etc, need things like bubblewrap or boxes.

buyingboxy62, if you want a full refund, you should probably send the full set back by Registered Post. That way, it's back to square one.

Re: Item not as described

kopenhagen5 — Thu, 24 Jan 2013 09:11:15 GMT

Calling somone a shonky seller that will no doubt be out of pocket if indeed damaged in transit is a bit rich. What is there to work out?

JFYI, I wasn't saying this seller is shonky.

As redbook said, I was making a point to the OP not to jump because many sellers will offer to rectify before needing to open claim. In other words, most do the right thing.

As you said dylan, maybe a compromise can be met. 🙂

Re: Item not as described

davewil1964 — Thu, 24 Jan 2013 09:18:24 GMT

There certainly can be, just aslong as you specifically ask for there to be. Most things are fine to be sent without much worry of damage but ceramics, etc, need things like bubblewrap or boxes.

buyingboxy62, if you want a full refund, you should probably send the full set back by Registered Post. That way, it's back to square one.

Hardly square one. Both parties will be out postage costs.

Re: Item not as described

sprinklespowerpuff — Thu, 24 Jan 2013 09:38:59 GMT

[quote mid="605021735"]

ALso from what I have read here (all the forum) there can never be enough packaging

[quote] There

Re: Item not as described

sprinklespowerpuff — Thu, 24 Jan 2013 09:42:53 GMT

Oops, didn't print my text for some reason. Re Dylan's reply - there certainly can be enough packaging. I have bought many pottery and ceramic items both here and USA in particular and have never had any issues with damage until very recently -only one - out of all the things I've bought. Have a look at my feedback to others.

Re: Item not as described

dylan11235813 — Thu, 24 Jan 2013 10:24:26 GMT

Oops, didn't print my text for some reason. Re Dylan's reply - there certainly can be enough packaging. I have bought many pottery and ceramic items both here and USA in particular and have never had any issues with damage until very recently -only one - out of all the things I've bought. Have a look at my feedback to others.

Well payel is not so great!!! And safe!!!!! what makes paypal safe?

Re: Item not as described

davewil1964 — Thu, 24 Jan 2013 10:33:16 GMT

It's a lot safer than simply giving the seller money and relying on their honesty. Unless it's a pickup item, of course.

Re: Item not as described

dylan11235813 — Thu, 24 Jan 2013 11:22:53 GMT

the thing it is not

Re: Item not as described

thesoulyearns — Thu, 24 Jan 2013 11:40:09 GMT

Hardly square one. Both parties will be out postage costs.

True, it's not square. The seller is infact the one that's worse off as they are down a damaged item or two. The buyer loses less than the seller.

Your and/or others option of reaching a private agreement is probably better, from a financial standpoint to both parties since it takes postage cost out of the equation. Fair point.

Re: Item not as described

davewil1964 — Thu, 24 Jan 2013 11:43:05 GMT

We'll have to agree to disagree. If nothing goes wrong there is no difference; it is only when things go awry and protection is needed that Paypal comes into it's own.

If items are sent using a compliant method, then sellers are protected from shonky buyers; and buyers are safe from shonky sellers. Assuming they both don't happen in the same transaction. In that case they deserve each other.

Have a look in AC. There is somebody there who got scammed out of over a grand paying a scammer by bank deposit. I reckon there's a fair chance that Paypal would have refunded them if they'd have paid that way. Because there is no way the item even existed, much less any chance of it being delivered.

Re: Item not as described

davewil1964 — Thu, 24 Jan 2013 11:45:22 GMT

My last was for dylan, not you, soul.

Another thing you might like to consider, dylan, is how many less sales you would make if buyers couldn't use Paypal. Enough to make up for the odd shonk, I'll warrant.