topic Re: 45 days in Buying

45 days

phoenix-down-store — Tue, 05 Feb 2013 05:10:20 GMT

i think this should be longer, since some things i buy need to be made first and then shipped which can take over the 45 days limit. so when something goes wrong there is nothing i can do about it

Re: 45 days

***super_nova*** — Tue, 05 Feb 2013 05:15:49 GMT

You can pay with PP using your CC and then you have the possibility to do a chargeback, IF your bank does chargebacks on SNAD. Most certainly do for not received items.

Re: 45 days

foxette-in-sox — Tue, 05 Feb 2013 05:30:06 GMT

St George is now charging $10.50 for chargebacks due to extreme increase in people claiming them.Just found this out yesterday by sheer fluke when asking about something else.

Re: 45 days

austeam — Tue, 05 Feb 2013 06:19:08 GMT

i think this should be longer, since some things i buy need to be made first and then shipped which can take over the 45 days limit. so when something goes wrong there is nothing i can do about it

I agree.

Re: 45 days

kopenhagen5 — Tue, 05 Feb 2013 07:00:35 GMT

45 days from payment date to open a case, a further 20 days to escalate to a claim , then seller gets a further 10 days to respond.

75 days before refund.

That's not bad. I usually advocate to open a case, explain to seller it's to not miss deadline and if it arrives after 75 days, one can always repay with PayPal.

Re: 45 days

i-once-was-bump — Tue, 05 Feb 2013 10:04:26 GMT

St George is now charging $10.50 for chargebacks due to extreme increase in people claiming them.Just found this out yesterday by sheer fluke when asking about something else.

About a year ago St George were charging about $15 per claim of misuse of your account and if it is found that there was misuse then you will not get charged the $15 and will get a full refund of any money taken from your account.

I had 4 or 5 claims ($60/$75 charge if not proven) and was told by St George that it was pretty obvious their was misuse by a company that I had purchased from a month earlier.

It was going to take about 6 weeks but it was all solved in less than 3 weeks.

Re: 45 days

lyndal1838 — Tue, 05 Feb 2013 11:54:04 GMT

Every chargeback I did through St George was on the understanding that if the seller tried to fight it and they won, then I would pay the $15 fee. If I was refunded then the fee would be paid by the other party. In other words....loser pays the bank charge.

Re: 45 days

polaris_des7 — Tue, 05 Feb 2013 17:14:50 GMT

Hi ***super_nova*** can you explain a brief 'how to' on this please.

Being the 1st issue I've ever had on ebay, I just got burnt with delay tactics on this.

It was over xmas and 4 delayed 'reasons' later (including going into hospital for cancer treatment) I started to phone them, finally getting a person on the other end who denied any knowledge of the seller [ but I could tell, was clearly caught by suprise as they stumbled to tell me that ]
I feel like I was being too nice and got promised that it was coming, with their intention that a big enough delay would help them avoid me for long enough. They never sent it (I asked for tracking details 5 times!) , but on the 45th day they filled out the sent notification.

Now I don't think there's anything I can do....

Re: 45 days

phorum_junkie* — Tue, 05 Feb 2013 22:18:21 GMT

Even though they said it had been sent you should still have opened the dispute, I would never wait that long either, I would always file by day 40 at the latest. If it is a custom made item then you can give it another couple of weeks before escalating but if it is just a regular item I escalate asap, all they have to do is provide a VALID tracking number to Paypal.

If they can't then you get your refund approx 10 days later.

It may be worth calling Paypal, depending who you speak to they may agree to open a late claim if you explain very clearly their delaying tactics etc.

If they won't and you funded your claim with a credit or Visa debit card then you can can call your card provider and ask them to do a chargeback. Some CUs and internet only banks do not cover 3rd party payments but all the 'big' banks do.

Re: 45 days

polaris_des7 — Wed, 06 Feb 2013 12:58:28 GMT

thanks for that phorum_junkie , I will give PP and the bank a try... $500 is a lot for me to loose over a learning curve. The 45 day limit isn't something I'd known about, and I'm a read-a-holic 🙂

Is there any way to retrieve a listing once it has been expired (past the 45 day limit) ?

It'd be useful to point to the exact transaction.

& I know they will not be able to provide a tracking number - they avoided that question every email.

Re: 45 days

kopenhagen5 — Wed, 06 Feb 2013 13:26:34 GMT

The 45 days only pertains to the deadline for opening a case.

You have 60 days to leave feedback, from account tab select feedback and it should appear in the list there.

If you simply want to retrieve information from the trans, select purchase history in the left margin and if you can't see it there, at the top of purchase history, change it to archived to find it.

You can also get the PayPal trans number by logging into PP. 🙂

Re: 45 days

evil_akuma_2002 — Tue, 19 Feb 2013 10:04:12 GMT

Hey Xombie-shane - totally agree with you. I made a purchase from a seller in Hong Kong, and after several emails to and from, all with the promise of sending further goods, it's over 2 months and I am left with nothing and down the purchase price. As the seller made so many promises, I felt obliged to wait. Now so much time has passed, paypal refuses to intervene, and I'm worried for so many other ebayers who are going to be ripped off by this seller. His negative feedback is just plain scary! Paypal needs to have a stronger presence, but then I guess they still make their money either way, don't they? Pretty poor show, I reckon!

Re: 45 days

davewil1964 — Tue, 19 Feb 2013 10:30:50 GMT

Apart from the fact that the remedies have been mentioned in this thread already - especially to open a case within 45 days of purchase - it might pay you to read the seller's feedback BEFORE buying, not after you've been dudded.

Your issue is mainly due to you not using the tools eBay provide you with to protect your purchase. As such caveat emptor definitely applies.