topic Re: Lazy Sellers in Buying

Lazy Sellers

arnl7178 — Sun, 17 Feb 2013 14:26:40 GMT

Perhaps I am unreasonable, but is it so hard for those who sell clothes (especially) to add measurements in their listings?

It annoys me to no end having to ask! More often than not, I'll skip straight past those listings and move onto the ones where the seller has actually made the effort to provide that VERY BASIC information.

It's even worse when I *do* ask and I get a response like

42cm x 51cm

And nothing more. No hello, no thank you, no nothing. It's bad enough getting bad customer service in stores, without people being plain rude and lazy here too. What's wrong with saying hello to people, or thanking them for their interest. I wouldn't have to write and ask in the first place if YOU PROVIDED THAT INFO FOR ME!

Does think annoy anyone else or do I need to get a life?

Re: Lazy Sellers

arnl7178 — Sun, 17 Feb 2013 14:27:41 GMT

Does this* annoy anyone else that should have said.

And this place seriously needs an edit button! 🙂

Re: Lazy Sellers

thecatspjs — Sun, 17 Feb 2013 14:36:57 GMT

I agree all of issues you raise are very annoying 😐

I also agree that the discussion board posting tools need some significant improvement

Re: Lazy Sellers

the-kazbar — Sun, 17 Feb 2013 19:59:03 GMT

It happens both ways. It not just a seller thing.

Hello, please, thank you etc are missing from around 50% of the enquiries I receive, and most of those enquiries are to ask about something that was stated in the listing, but the buyer failed to read.

Re: Lazy Sellers

***super_nova*** — Sun, 17 Feb 2013 21:19:17 GMT

Yes, it is annoying and unless it is something special, I just hit the back button. If I do ask, I ask it in a way that I get the info I need:

"Could you please tell me what is the measurement from arm pit to arm pit when laid flat without being stretched? Also how long is it from the shoulder seem to the hem?" etc. 🙂

Re: Lazy Sellers

jameshouseofstyle — Sun, 17 Feb 2013 22:14:33 GMT

Perhaps I am unreasonable, but is it so hard for those who sell clothes (especially) to add measurements in their listings?

We have always provided measurements since the day one, but it doesn't stop hepas of people asking - they just don't read.

Latest one not even half hour ago:

"Seller, what are the dimensions? I'm worried it will not fit me."

When responded to, telling her the measurements are in the listing, they are 100% accurate and she can relly on them she responded with:

" I just saw them straight after I sent the message"

One thing though:

We NEVER EVER measure anything laying flat, always inaccurate, a fashion designer told us, confirmed by the first class taylor that is a very tacky way. Best to measure garments a taylor would, someone who is just about to make garment for you, on the dummy, as if they are worn at the time - it makes all the difference in accuracy for a proper fit.

Re: Lazy Sellers

syrupsmummy — Sun, 17 Feb 2013 22:22:43 GMT

I'm lazy and I don't always put measurements in my listings.

Strangely I get messages asking about measurements for the listings I put measurements in often and I hardly get one for listings without measurements.

Re: Lazy Sellers

jhmccall — Mon, 18 Feb 2013 00:49:41 GMT

In relation to the 'please, thank you, and so on' as a seller every time I send an invoice I put a message in and when I post an item I send an email to the buyer stating I have posted their parcel and will leave positive feedback etc etc.

It's polite (probably unnecessary) but it generates good feeling and I get some nice emails in return. Mind you I am not trading as a business and this procedure might be almost impossible if you are selling 100s of items.

Doesn't hurt to be polite though!

Re: Lazy Sellers

thesoulyearns — Mon, 18 Feb 2013 01:19:05 GMT

At the very least, a clothing seller should include measurements.

Having said that, the buyer could simply try it on and return it if it doesn't fit, like a B&M store. The one main difference is that the seller is paying for return postage... and that adds up... or the buyer pays and they possibly leave a neg for having to pay return postage. It's definitely in a seller's best interest to include measurements in the description.

Re: Lazy Sellers

phorum_junkie* — Mon, 18 Feb 2013 01:23:20 GMT

No measurements, no bid.

I just hit the back button, I never email and ask, there are plenty of us who give accurate measurements and are very clear about how they are taken.

Measuring on a dummy may be an option for some sellers but my items range from a size 8 to a size 36, how on earth could I measure them all on a dummy?

I make it very clear that they are actual measurements taken with the garment laid flat and doubled where appropriate and I have never had a problem.

Re: Lazy Sellers

jameshouseofstyle — Mon, 18 Feb 2013 02:57:15 GMT

Hi phorum, January just got back and is yelling Hiiiiiii!!!! from her office.

With most of our stuff that has a loose style it wouldn't much matter how it's measured, and I guess large sizes are very seldom tailored - that have to fit like a glove, and I think most of them have a bit of the stretch as well.

I have only mentioned measuring as if worn because it's a matter of long lasting habbit with us, and also, it's a real eye opener how much difference in a fit it can make!

Remember years ago when a well known fashiopn designer saw all these requests on Ebay:

How big is the bust, lying flat... blah blah... she laughed, saying is't such a sloppy way of measuring and besides doing it that way it would always measure the same, weather it's vertical, lying flat, upside down, whatever.

Re: Lazy Sellers

arnl7178 — Mon, 18 Feb 2013 04:28:24 GMT

thesoulyears,

I think it's unreasonable for a buyer to be expected to buy an article of clothing, get it home and if it doesn't fit, return it.

I wouldn't go into a store and just grab something from a pile and buy it. I'd expect the store to display their merchandise as to make my shopping experience easier.

I'm doing them the favour, not the other way around.

I don't care how the sell takes their measurements, so long as they provide them. Even if it just gives a rough estimate helps.

In regards to being polite. I agree that buyers can be rude too, and often they don't read descriptions but that's part of customer service I suppose. There's always going to be rude and difficult customers. It's a sellers responsibility to always be polite and helpful IMO.

I too, always message a buyer once I've posted their item, giving them their tracking number and letting them know their parcel is on the way. Sometimes they reply, sometimes they don't. I do it mainly because it's courteous.

Sorry if I my post doesn't make sense. I still haven't worked out how to quote a post *sigh*

Re: Lazy Sellers

trish7025 — Mon, 18 Feb 2013 06:07:39 GMT

OP it drives me nuts too!! Manners is sadly lacking nowdays as is just throwing something on ebay to sell without colour size etc. I used to ask for measurments and get 25x 75, with no hi please, thank you, kiss my ass...nothing. LOL.

Re: Lazy Sellers

thesoulyearns — Mon, 18 Feb 2013 06:46:07 GMT

thesoulyears,

I think it's unreasonable for a buyer to be expected to buy an article of clothing, get it home and if it doesn't fit, return it.

I wouldn't go into a store and just grab something from a pile and buy it. I'd expect the store to display their merchandise as to make my shopping experience easier.

I'm doing them the favour, not the other way around.

In a store, there are fitting rooms designed so that you can try it on before purchase. There are no online fitting rooms yet. A seller is their own worst enemy by not including measurements for clothing.

Even if there are measurements in a listing, there is still no way of knowing whether it will fit until you actually try it on. In that sense, it's reasonable to ask a seller whether you can return it in the case that it doesn't fit, aslong as they agree to the return postage terms.

digital*ghost said a while ago that, as a seller, choosing to Accept Returns means you also agree to accept change-of-mind returns. The only way to prevent that is to select No Returns Accepted.