topic Re: SNAD & return post in Buying

SNAD & return post

lindsey2573 — Tue, 19 Feb 2013 22:08:53 GMT

Sorry if this has been done to death but just want some clarification please.

I purchased a 2nd had electric kettle for $25, the seal inside has perished & it leaks. Seller says to return for refund but I must pay return post. Kettle weighs over 1kg & will cost approx $18 to return reg'd.

Is that the case that I must pay this? A decent & honest seller would refund & I would chuck kettle in the rubbish.

If I raise a SNAD, will paypal request that I return the item at my expense to get my refund?

I'm not that great at maths, but I know I end up the loser here 🙂

Re: SNAD & return post

motherbear2003 — Tue, 19 Feb 2013 22:20:52 GMT

Yes PayPal will request you return the item at your own expense. And, yes, if your seller is a decent person he/she would tell you to dump the kettle and would refund, however looking at it from a seller's point of view, how does he/she know it leaks?:|

Re: SNAD & return post

foxette-in-sox — Tue, 19 Feb 2013 22:32:21 GMT

So all up you paid $35 & you will lose around $18 to return for full refund of original cost including postage.JMO but I wouldn't be happy at only getting 50% of my money back although its better than nothing I suppose.

Not sure what I'd do other than leave them a neg for starters.I'd probably then open a Paypal dispute & escalate to a claim.JMO

Re: SNAD & return post

phorum_junkie* — Wed, 20 Feb 2013 01:19:03 GMT

Unless it cost more to return than I paid in total I would always go through the Paypal dispute process. Do you use or do you know a seller who uses click & send? If so if it will fit in a 3kg ebay satchel you can send it with Paypal acceptable tracking for under eleven dollars.

I would open the dispute and leave a factual, no name calling, no capitals comment saying the item was not in usable condition and seller would not voluntarily refund. Don't actually mention Paypal.

Re: SNAD & return post

carls*world — Wed, 20 Feb 2013 10:57:14 GMT

How much is a new seal ?:|

Re: SNAD & return post

thecatspjs — Wed, 20 Feb 2013 11:23:04 GMT

Paypals policies on returns for not as described does state "may" have to return, mind you have not really read any good news stories bout that, except for a few who had to kick up a fuss to get refund, without return.

Nonetheless, if you proceed to a claim - make sure you note that you are seeking to not return the item as the cost to do so by a paypal accepted method, outweighs the benefits.

I always think it is worth giving them a bell and see what they advise too. From time to time you get a very helpful agent, other times .... well ggggrrrrr.

Re: SNAD & return post

lindsey2573 — Thu, 21 Feb 2013 06:32:44 GMT

Thanks for advice everyone, it appears as I thought, I lose out no matter what course of action I choose. Should have followed that gut instinct when reading his feedback. Someone had negged him re a broken item & he responded with 'what a tosser'.

I'll just bide my time on this one & put lots of thought into the wording of my neg's 🙂

Re: SNAD & return post

lindsey2573 — Thu, 21 Feb 2013 06:37:22 GMT

it won't fit in the 3kg satchel, is too old & not worth the stuffing around to try & get it mended which I don't believe one could anyway.

Re: SNAD & return post

lindsey2573 — Fri, 15 Mar 2013 22:33:33 GMT

Just a test here. I seem to be unable to post a new thread. any hints?

Re: SNAD & return post

putney32 — Fri, 15 Mar 2013 22:47:58 GMT

Just a test here. I seem to be unable to post a new thread. any hints?

lindsay~~ to post a new thread you need to first choose the subcategory

Buying / Selling / etc..... that'll take you to next page with post new question option

Re: SNAD & return post

lindsey2573 — Fri, 15 Mar 2013 23:04:24 GMT

I've tried all that. And now I can't even reply to a thread that is sort of about what i want to complain about. (Which is pornographic advertising from ad choice)

Re: SNAD & return post

lindsey2573 — Fri, 15 Mar 2013 23:08:31 GMT

I click post new topic/thread, type in what I want to say, click post & nothing happens.

Re: SNAD & return post

putney32 — Fri, 15 Mar 2013 23:20:43 GMT

then yuo must have words in the text that are not allowed on the boards

Re: SNAD & return post

shepherdsrule — Sat, 16 Mar 2013 00:53:43 GMT

Lindsey - have you offered to take a photo of the damage and send to seller.? I can not see why a seller would want a faulty item returned unless it is simply to make you pay the postage, which is ridiculous. I would offer the photo, if they accept, you get a refund and move on. If they insist on you returning, NEG to the max, they are being vindictive IMO

Re: SNAD & return post

lindsey2573 — Sat, 16 Mar 2013 03:17:22 GMT

Hi GBC, I tried everything. Right from the start the seller said 'return it, buyer pays return, them's the rules' .Seller reckoned there was $20 of copper in the kettle, ha ha. more like $1 if you look up copper prices. Me being an honest person, just let it go, there were other ways I could have got my money back but I like to lie straight in bed at night.. I negged him alright. I have moved on. will not buy from him again.

Re: SNAD & return post

davewil1964 — Sat, 16 Mar 2013 04:29:47 GMT

Try signing out and then back in lindsey. I find that usually fixes it when my posts don't go through.