topic Re: 'include description' is covered over, help please in Buying

'include description' is covered over, help please

chezzy — Wed, 17 Apr 2013 04:00:24 GMT

Hi there

For some reason I can not use 'include description' (top right of page) when searching. It is actually covered over by other graphics. I sometimes get a quick glimpse of it but I can not get to it. At first it was AdChoice ads covering it up (long narrow one top right) - the ads would change but the long narrow ad style would remain. I tried 'opting out' of AdChoice to no avail.

I contacted Live Help who confirmed 'include description' was working fine their end (!!!) and suggested I use a different browser. I only have the one Mozilla Firefox as I ran into problems when I previously had IE.

Hmm, so I found a thing called Adblock plus which has gotten rid of the ads but not the problem. Now other graphics ('Popular on ebay') have moved up the page. This time I can see 'include description' peeping out but I can't access it/click it.

Please help, it is a feature I like to use. Is there anything I can try to move/remove those interfering graphics or change the layout of my page so I can access the feature?

Thankyou

Re: 'include description' is covered over, help please

punch*drunk — Wed, 17 Apr 2013 05:17:14 GMT

Have you tried clearing cookies and cache, and perhaps running a spyware program?

Re: 'include description' is covered over, help please

kopenhagen5 — Wed, 17 Apr 2013 05:40:49 GMT

It may not work but worth a try. Hold control and press minus once or twice. This reduces the page size. And plus to increase.

Re: 'include description' is covered over, help please

chezzy — Wed, 17 Apr 2013 06:08:43 GMT

Thanks, have done all the above but unfortunately no go

Re: 'include description' is covered over, help please

phorum_junkie* — Wed, 17 Apr 2013 06:46:55 GMT

Try using Google Chrome, I usually have all three browsers open at once so if one spits the dummy I can spit it right back and change to another one;-)

Re: 'include description' is covered over, help please

chezzy — Wed, 17 Apr 2013 07:22:06 GMT

I have installed Google Chrome and the Adblock with that too but I still have the problem, frustrating. Looks like I am not meant to browse and buy 😉

Re: 'include description' is covered over, help please

putney32 — Wed, 17 Apr 2013 07:53:08 GMT

just use the Advance Search link, and the Title & Description option is 1/2way down the page

Re: 'include description' is covered over, help please

chezzy — Wed, 17 Apr 2013 09:49:02 GMT

I know Putney, but that is the long way of doing things, am trying to figure out how to get things back to normal. This problem seemed to start today.

Re: 'include description' is covered over, help please

zenremix777 — Wed, 17 Apr 2013 12:38:45 GMT

Try adjusting the sceen size, e.g. clicking on the edges of the window and dragging wider/smaller, etc. Try dragging it wider and then giving it a refresh or close/open and see if it helps at all.

Re: 'include description' is covered over, help please

chezzy — Wed, 17 Apr 2013 20:26:29 GMT

It is still doing it this morning no matter what I try, will try to include a sample picture of what I am seeing

Re: 'include description' is covered over, help please

suitcase_of_memories — Wed, 17 Apr 2013 21:02:38 GMT

Hi chezzy, do you have a VIEW tab at top of your search enging page ? Click on that & try reducing down a size or two.

Strangely the ad that is blocking you doesn't appear in your photo.

Lets hope we're not all in for this new glitch !! Us paying [meaning sellers] outside advertisers to block us searching ... what a joke !

I actually did a search on my items before I logged on, had cleared all history & cookies last night, so fresh start this morning. One item hoho, a BOOK, didn't even appear in my View Sellers Other Items. so just one more glitch among the hundreds or another black hole.

Good luck with getting your screen back to normal

Re: 'include description' is covered over, help please

chezzy — Wed, 17 Apr 2013 21:40:16 GMT

No ads show now because I installed Adblocker Plus yesterday but removing the ad seemed to cause the other graphics further down the page to move up and cover things up instead.

What you can just see in the above picture is Popular on eBay and below that running down the right side of the page were several (random) pictures - not stuff I had been looking at.

Re: 'include description' is covered over, help please

chezzy — Wed, 17 Apr 2013 21:46:07 GMT

Another example of what is happening on the right hand side of the page (again, 'include description' is covered over and can not be used)

Re: 'include description' is covered over, help please

chezzy — Wed, 17 Apr 2013 21:51:45 GMT

And please believe me when I say I have tried everything suggested in these posts so far, including view/zooming/size. I even tried removing toolbars to no avail.

Was secretly hoping an IT wizz might pop along and understand what is going on.

eBay (live help) seemed adamant I should change my browser (because everything was fine their end) - I did that but the problem still occurs.

Re: 'include description' is covered over, help please

wongy.s.c — Thu, 18 Apr 2013 10:06:58 GMT

i had the same problem with an ebay ad partially covering the include description checkbox, thus not allowing me to check the box. Since you are also familiar with Adblock Plus for firefox, instead of blocking the ad, you can hide the ad (element) instead. It worked for me.

Re: 'include description' is covered over, help please

chezzy — Thu, 18 Apr 2013 23:58:50 GMT

Hi again. I only just installed Adblock so I am not very familiar with it. How do I go about hiding the ad/element instead of blocking? Thanks in advance.

Re: 'include description' is covered over, help please

scogag — Fri, 19 Apr 2013 23:44:12 GMT

while these are all good suggestions, You are approaching the problem from the wrong end.

It is the fault of ebay, or rather their sloppy programmers.

All they need to do is place the checkbox in a frame that is not being overwritten by their ad.

If You do a search that returns a number of related searches like 'cat', then the 'related searches' frame forces the advert down so that You can see, and use the checkbox.

If You do a search that returns none, or very few, related searches like 'MAX7219', (it is a type of silicon chip), then the 'related searches' frame doesn't exist, or is too small to force the advert down.

Don't waste your time trying to download, reconfigure, adjust. Complain until ebay fix it!

My reference was 1-7385029312 on the 13th, and the ebay person I chatted with was friendly, helpful, and could replicate the problem, but it is still not fixed. X-(