topic Re: Aust Post doesnt care - A venting in Buying

Aust Post doesnt care - A venting

otaku3000girl — Thu, 22 Aug 2013 08:16:30 GMT

I am getting so frustrated with Australia post and believe that they are damaging the online shopping experience for buyers and for sellers.
I buy on average 10+ items per week, but all to regularly an item goes missing. The contractors who deliver the items must either deliver then to the wrong address or not deliver at all.
Twice recently ive had parcels delivered to another street instead. Because those people at that address were honet and nice, they brought the packages to my house and told me the contractor insisted that the parcel was for their address and virtually forced then to sign for it!
Tracking numbers mean little to Aust Post if the item is not delivered to the right address they dont care. If the wrong person signs for it they dont care.
Ringing Aust Post to complain doesnt seem to help. The call centre people dont really care and just say there is nothing they can do.
Its getting worse, i love online shopping but what little faith i have had in Aust Post is fast diminishing. Nobody likes to lose money, and as Aust Posts service gets worse, its going to affect online shopping businesses.

Re: Aust Post doesnt care - A venting

thecatspjs — Thu, 22 Aug 2013 08:44:22 GMT

I hear you OP. Agree, its great when parcels arrive at your address as they should, but my goodness the way AP handle the process when it doesn't is a sad state of affairs.

If a parcel is misdelivered request an investigation and a written response providing you with explanation on every single occassion.

If the AP call centre agent is not helpful request to speak to their supervisor, or request be put through to the escalation team on every single occassion.

Re: Aust Post doesnt care - A venting

phorum_junkie* — Thu, 22 Aug 2013 09:32:55 GMT

Absolutely agree with Cats, I have to say all my delivery peeps are excellent as are the local PO but I would be complaining long and loud if I received the sort of service the OP is getting.

Re: Aust Post doesnt care - A venting

jbov6731 — Thu, 22 Aug 2013 11:48:07 GMT

I've lost items due to the negligence of AP a couple times. Which resulted in long, drawn out games of email and/or phone tag for days, even weeks, on end. I suspected my neighbours (who were openly dodgy but denied to have anything to do with my missing parcel) but alas couldn't prove anything other than I paid for an item, it was lodged in the tracking system as delivered but I never received it. That had me pulling my hair out for days trying to trace every step, overturn every stone, etc...

Not quite to the extent that you mention, but I feel your pain, OP.

Re: Aust Post doesnt care - A venting

hq72hotmale — Thu, 22 Aug 2013 14:54:01 GMT

welcome to the third world, your living in it now, postal in the old world never worked this way, when people took pride in their work, now days the dam call centers are al overseas, they dont give a toss about you and me they dont know or care to know the locals or our issues, i have had plenty of stuff going on, like mail that was meant to be signed for, just dumped on the driveway, sometimes you get it, sometimes it goes missing, and dont even get me started on insurance, there sems to be a scam for everything you do online now days and always a quick reply or reason to why it is this way you want to hurt anyone hurt they hip pocket and watch them all squeal no business might teach them all a lesson

Re: Aust Post doesnt care - A venting

australiapoststore — Thu, 22 Aug 2013 23:35:32 GMT

Hi otakugal3000,

Sorry to hear that your parcels are being delivered incorrectly. Our parcels should be delivered the address listed on the parcel. Incorrectly delivery is an issue that we take very seriously.

Our contact centre will definitely be able to log a complaint for you and forward it to the delivery centre and pass it on to the drivers.

You can also send us an email through our contact us page on our website.

http://auspo.st/15EYzb8

Please let me know if there’s anything else I can help you with

Priscila

Re: Aust Post doesnt care - A venting

australiapoststore — Mon, 26 Aug 2013 01:12:50 GMT

Hi hq72hotmale

I'm sorry to hear about your delivery issues. This matter sounds very frustrating. Having parcels not delivered to your address correctly is certainly something we would like to investigate and get resolved.

Please contact us via Twitter @aupost, through our Facebook page, or online here: http://auspo.st/17dB7oi

Regards

Paul

Australia Post eBay Team Member

Re: Aust Post doesnt care - A venting

otaku3000girl — Tue, 27 Aug 2013 11:23:54 GMT

Hi australiapoststore

If you do take wrong delivery and non-delivery of packages seriously, then why do the same delivery errors happen again and again and again. Even after one complains multiple times? Do you take the public seriously??

Maybe, just maybe, some of the people you employ as contractors really dont give a stuff if they deliver something wrong or lose/steal an item or two? It seems like any dipstick can be a contractor these days.

Re: Aust Post doesnt care - A venting

australiapoststore — Fri, 30 Aug 2013 01:41:37 GMT

Hey otakugal3000,

It sounds like you’ve had a bad run with us. If you do have previous investigation we’d be glad reopen the case. We can also make sure we don’t close of the investigation until you are satisfied.

Regarding your questions, I don’t have direct answers to these as we have to assess each complaint individually.

Sorry, I wasn’t able to comment further.

-Rory

Australia Post eBay Team Member

Re: Aust Post doesnt care - A venting

cq_tech — Fri, 30 Aug 2013 05:05:00 GMT

It's bad enough that my postie is forever leaving mail destined for next door in my letterbox instead, but the last straw was a couple of days ago when I found a small parcel (from China) sitting on the ground, about a metre from my letterbox, and in full view of passers-by.

I don't think it's right that AP are now making posties deliver small parcels as well, but if it won't fit in the letterbox (as mine didn't) then it should have been carded, not just tossed on the ground for anybody to pilfer at their leisure.

It's just not good enough, Australia Post. 😞

Re: Aust Post doesnt care - A venting

annies_fancy_dress — Fri, 30 Aug 2013 05:32:48 GMT

My letter postie had a small parcel from china to deliver so he had to come to hte door for a signature.

He gave me letters at the same time