topic Re: Items not received / false info provided in Buying

Items not received / false info provided

councilviews — Thu, 03 Oct 2013 05:10:56 GMT

I bought a phone cable around 12 Sept and paid immediately when I won the bid.

Ad says shipping was in 13-22 days. So I asked why, if item is in AUS that it takes too long.

I was told via msg not to worry, and the item is in AUS and handling would be 2 days, post in 8-12 days. But nothing yet until now, 03 Oct.

Should I file a claim on this already to get my money back?

Re: Items not received / false info provided

councilviews — Thu, 03 Oct 2013 05:11:57 GMT

BTW according to others who left feedback on his account, (I just checked today) the items he sells are actually in HKG.

Re: Items not received / false info provided

bsal6160 — Thu, 03 Oct 2013 05:17:06 GMT

Open an Item Not Received dispute now. Escalate it to a claim 45 days from when you paid.

Re: Items not received / false info provided

beach_and_home — Thu, 03 Oct 2013 05:19:50 GMT

It is definitely time to open an Item Not Received case. You have been more than patient. You can open the case first, and then escalate it to a claim later.

In regards to the item location, check the item description to see if the location is Australia or not. If it is and the item comes from overseas then you should report it. It is not fair because you might have been able to get another one from Australia much quicker if you'd known.

Re: Items not received / false info provided

beach_and_home — Thu, 03 Oct 2013 05:20:27 GMT

sniped by bsal !!

Re: Items not received / false info provided

lyndal1838 — Thu, 03 Oct 2013 05:32:44 GMT

@beach_and_home wrote:
sniped by bsal !!

You might have been sniped by bsal but it is not the right advice.

bsal, you have been told repeatedly that you do not have to wait 45 days to escalated a dispute. You have 45 days in which to open a dispute. No matter when you open the dispute you then have 20 days in which to escalate to a claim.

In other words, if you want to allow as long as possible to receive an item but still have paypal protection, you open a dispute at about day 43 or 44 and then wait a further 19 days to escalate.

Re: Items not received / false info provided

bsal6160 — Thu, 03 Oct 2013 06:25:07 GMT

Thanks Lyndal, do you have to wait the addition 20days? Legimate question, not having a go at you.

Re: Items not received / false info provided

councilviews — Thu, 03 Oct 2013 06:40:41 GMT

Just wondering about that as well.

At any rate, I opened a dispute already and was given until before 23 Oct to escalate.

Re: Items not received / false info provided

phorum_junkie* — Thu, 03 Oct 2013 07:13:29 GMT

Usually you can escalate straight away, sometimes you have to wait a few days, up to a week sometimes. If I know an item is coming from HK then I will usually allow 20 business days before opening a dispute and then another week before escalating.

Re: Items not received / false info provided

the_great_she_elephant — Thu, 03 Oct 2013 08:26:07 GMT

@bsal6160 wrote:
Thanks Lyndal, do you have to wait the addition 20days? Legimate question, not having a go at you.

No, once you have opened a dispute you can escalate it at any time UP TO 20 days.

Re: Items not received / false info provided

lyndal1838 — Thu, 03 Oct 2013 08:33:47 GMT

@bsal6160 wrote:
Thanks Lyndal, do you have to wait the addition 20days? Legimate question, not having a go at you.

No, you do not have to wait the full 20 days. It depends on the circumstances of the dispute....if a seller is deregistered or an item removed by ebay then you escalate as soon as possible.

If you know something is on the way and you want to allow time then you delay opening the dispute as long as possible and do not escalate till the last moment. The item will usually arrive bfore you escalate unless it is not going to arrive at all.

Re: Items not received / false info provided

councilviews — Thu, 03 Oct 2013 22:59:39 GMT

Thanks for your advice.

My 3rd msg here finally worked, along with a dispute filed in Paypal.

In less than 24 hrs he refunded the amount.