topic Re: Another whinge about Australia Post in Buying

Another whinge about Australia Post

bigbrickshop — Thu, 24 Oct 2013 23:56:03 GMT

C&S has been around for 3 years now yet the tracking info uploaded to eBay is still not a clickable link to the Aus Post tracking site.

How hard can it be to get the integration correct? If I manually upload a tracking number it all works fine but the auto upload is still unclickable.

When I shop on ebay.com and have items shipped to a US address not only is the USPS tracking number clickable but it also shows in My eBay the actual date Delivered.

Re: Another whinge about Australia Post

my_wishes_and_dreams — Fri, 25 Oct 2013 07:54:05 GMT

This is just Auspost. Enter the number manually. They are not to know that the c&s is an ebay item

Re: Another whinge about Australia Post

thecatspjs — Fri, 25 Oct 2013 10:19:00 GMT

my wishes - Australia Post click and send is linked to ebay - and when you process a parcel you do so by importing the address details from ebay, so the system is supposed to be designed to be ebay friendly - with the tracking number imported from click and send after processing back into ebay.

Sports, I agree it is quite frustrating after all this time and the various "improved" click and send versions that this most very simple fix has not been actioned.

Re: Another whinge about Australia Post

davewil1964 — Fri, 25 Oct 2013 10:32:25 GMT

When i process a sale through Click and Send, I import the relevant sale to the C&S site, through the link at the top of the C&S page.

After I have put the relevant information in the C&S site and paid for it, if I check my 'My Selling' page, it shows the item as posted and has the AP tracking number automatically filled in against that item..

What am I doing wrong?

Re: Another whinge about Australia Post

bigbrickshop — Fri, 25 Oct 2013 12:08:52 GMT

The tracking number uploads automatically from C&S but it is not a clickable link.

Buyers should not have to faff around to check the tracking when it should be available in one click. If buyers click on the tracking number in Purchase History it displays a popup with AUS POST and the number. To actually see the tracking info buyers have to know to go to the Aus Post tracking site and copy and paste the tracking number.

Whereas if I upload the tracking number for a Registered post label the buyer can click on it and is taken straight to the tracking status details.

Surely after 3 years C&S could have fixed the linking problem.

Re: Another whinge about Australia Post

davewil1964 — Fri, 25 Oct 2013 12:14:43 GMT

But I click the box for the buyer to have tracking events sent to them directly.

So they don't need a clickable link because they get the info automatically.

Re: Another whinge about Australia Post

bigbrickshop — Fri, 25 Oct 2013 12:17:38 GMT

Yes, so do I. But not all sellers do that. The last few items that I've bought have been processed through C&S but I haven't received any emails from Aus Post.

Re: Another whinge about Australia Post

maranock — Fri, 25 Oct 2013 19:24:03 GMT

* 'cause it's just so hard to paste the number into the Auspost site and click.

Re: Another whinge about Australia Post

thecatspjs — Sat, 26 Oct 2013 01:41:42 GMT

It remains that there are buyers who do not understand why the tracking link in ebay does not work and are not as familiar with the AP website and its tracking. I also send tracking advice, however I also expect that some others will have these directed to their SPAM if they are a frequent purchaser as I used to, and that some may even have a separate email addy that they never view, to avoid constant purchase, discount, feedback reminders etc ebay spam.

Now, whilst I am pretty confident that, I and some other sellers are happy to explain to buyers seeking tracking advice, that the link is broken on ebay ..... the website address is .... go to the menu and select tracking item.... enter the number and press search .... etc etc etc .... IMO it would be much better for all concerned if the link was fixed and it worked.

Re: Another whinge about Australia Post

bigbrickshop — Sat, 26 Oct 2013 02:38:50 GMT

Yes, it is for some buyers, especially if they're new to buying online. And eBay keeps reminding us that all the changes are to 'improve the buyer experience'.

As Cats posted, this is one simple fix that is long overdue.

Re: Another whinge about Australia Post

thecatspjs — Sat, 26 Oct 2013 03:21:06 GMT

Gosh, so many "interesting" positions on the merits of fixing a faulty link to access tracking information.

Re: Another whinge about Australia Post

bigbrickshop — Sat, 26 Oct 2013 03:28:13 GMT

I'm hoping one of the Aus Post posters reads the thread and sends it up the food chain.

I've done the C&S printing for the day, now off to stand in line at the PO. What fun. 🙂

Re: Another whinge about Australia Post

australiapoststore — Sun, 10 Nov 2013 21:37:13 GMT

Hey All,

This is a very interesting topic regarding tracking C&S eBay items. If anyone would like to send it through to our Click and Send development team @ https://contactus.auspost.com.au/app/enquiry/ClickSend we’d be glad to get this looked into. The reason I’d prefer that one of you fine people do this, is so that our feedback team and respond to you directly.

Please let me know if there is anything else I can assist you.

Have a great week.

-Rory

Australia Post eBay Team Member

Re: Another whinge about Australia Post

curraone — Mon, 11 Nov 2013 00:26:41 GMT

Rory: looks like you're replying to a 2 week old thread. Perhaps instead you can explain why the custom message in the click and send option does not work.

Re: Another whinge about Australia Post

ambridgebuckskins — Mon, 11 Nov 2013 07:50:40 GMT

I had one this afternoon - user of 21 feedback wondering where his parcel is and saying the tracking number dosent work.

So l go through the spiel of 'eBay and Aust post number isn't trackable' and try to give the web site address to Track My Item.

eBay messages kept removing the link, refusing to send the message with a whole heap of red warning font at the top.

Makes life real easy.....

Re: Another whinge about Australia Post

thecatspjs — Mon, 11 Nov 2013 08:06:10 GMT

@australiapoststore wrote:
Hey All,

@This is a very interesting topic regarding tracking C&S eBay items. If anyone would like to send it through to our Click and Send development team @ https://contactus.auspost.com.au/app/enquiry/ClickSend we’d be glad to get this looked into. The reason I’d prefer that one of you fine people do this, is so that our feedback team and respond to you directly.

Please let me know if there is anything else I can assist you.

Have a great week.

-Rory
Australia Post eBay Team Member

Well this "fine" person has sent information through regarding this matter to Click and Send team today as suggested by AP rep Rory.

I will see how that unfolds....

Re: Another whinge about Australia Post

bigbrickshop — Mon, 11 Nov 2013 08:18:07 GMT

Ambridge, try sending a link to the eBay Postage Centre. It has a "Check where you parcel is" box and I assume that won't be censored.

http://postage.ebay.com.au/Postage_Centre

Re: Another whinge about Australia Post

bigbrickshop — Mon, 11 Nov 2013 08:20:25 GMT

Mighty fine Cat, I hope you get a better reponse than I did when I first sent an email to Aus Post about this months ago.

Re: Another whinge about Australia Post

thecatspjs — Mon, 11 Nov 2013 08:35:43 GMT

Thanks Sports.

One can only live with (futile) hope I s'pose ......

AP were gunna, gunna, gunna get back to me today 100% with at least a general update regarding my other phone enquiry to them regarding extra cover and ebay satchels ....

sigh