topic Re: Item never received in Buying

Item never received

tinseltits2 — Tue, 29 Oct 2013 22:42:17 GMT

Paid for 2 items, never received items, opened dispute with Paypal, escalated to claim, Paypal did not find in my favour, I now have paid and have no items, BEWARE buying from this Seller and beware Paypal they do not always protect Buyers money or rights, I was wronged and will tell all I know never to buy from this Seller or use Paypal and expect any support. I am disgusted with Triastar they have stolen my money and not delivered my goods and I am equally disgusted with Paypal who have not helped me at all
tinseltits2

Post edited to remove sellers name

Re: Item never received

master*and*commander — Tue, 29 Oct 2013 21:58:28 GMT

Was the seller able to provide proof of lodgement and a tracking number for the item/s?

Is that why the case/s was/were found in their favour?

Re: Item never received

master*and*commander — Tue, 29 Oct 2013 22:05:30 GMT

is this for the socks purchased 30 September?

Re: Item never received

tinseltits2 — Tue, 29 Oct 2013 22:15:09 GMT

Yes it was for 2 items of the socks and courier company involved say they were delivered, however I was home all day on the supposed delivery day and nothing was delivered, also questioned courier company who say they are investigating but have not heard back from them

Re: Item never received

master*and*commander — Tue, 29 Oct 2013 22:22:35 GMT

OK, I looked at the sellers feedback and it really is very good. This does not seem to be a common problem for them, especially compared to their volume of sales.(from memory, yours is the only case, and they seem quite happy to refund if a customer complains of a fault)

In the absence of further details, I can only assume that the seller did send your items and they were able to prove this to PayPal.

If that is the case, your anger is misdirected (although understandable).

It's really the carrier service that you need to be angry with.

Re: Item never received

master*and*commander — Tue, 29 Oct 2013 22:30:28 GMT

Look at this from the Seller's perspective. They have an unknown costomer claiming they never received an item that they have sent and their delivery company is telling them that they have delivered it.

For all they know, you are not being honest about the receipt of the goods.

Now look at it from PayPal's perspective. Similarly, they don't know you either. All they have is your allegation that you did not receive your items, but they have proof from the seller that they did send them and the delivery carrier has confirmed they are delivered.

With the facts available at this stage, i do think that the negative feedback given to this seller was unfair.

Re: Item never received

tinseltits2 — Wed, 06 Nov 2013 10:11:24 GMT

The bottom line is I never received the goods I paid for and if it is the Courier Company's fault, then surely the Seller who engages that Company to deliver their goods must shoulder some of the responsibility. Think of it from my side, I paid for these goods in good faith, I have 100% feedback! I have had over 800 goods purchased from E Bay and nothing has ever been stolen from deliveries to my front door. I have instigated a complaint against the Courier Company with the Department of Fair Trading and if this is unsuccessful I will then go to the Police, I am the one that has been wronged and I will not stop until I receive my goods or my money refunded!!

Re: Item never received

digital*ghost — Wed, 06 Nov 2013 10:23:49 GMT

@tinseltits2 wrote:
The bottom line is I never received the goods I paid for and if it is the Courier Company's fault, then surely the Seller who engages that Company to deliver their goods must shoulder some of the responsibility.

Legally, no. (Morally is a different thing altogether, subjective, and varies from person to person).

Unless the package was insured in any way, then the seller's only legal obligation / responsibility is to seek that compensation, and - if granted - pass it on to you.

PayPal only facilitate claims against the seller, but as they seem to have done the right thing and posted it, thus being able to prove they posted it, the dispute in this instance is against the courier.

Re: Item never received

davewil1964 — Wed, 06 Nov 2013 10:29:52 GMT

Please, please, please will buyers stop carrying on about their 100% feedback! That is all you can have as a buyer. And has nothing whatsoever to do with your issue.

Sellers with 100% feedback are to be treasured.

Re: Item never received

belindabargainhunter — Wed, 06 Nov 2013 10:55:41 GMT

Hi I'm sorry to hear this, I have had a few problems myself lately. If paypal found in the buyers favour I am almost 100% sure they would have posted and have proof of this.

I am not sure where u live I am in Melbourne and have now got aus post looking into the delivery guy because strange things have been going on and I have tracking numbers so I know its not the sellers.

Funny thing is its the ones without tracking that are turning up without problems.

I have also just learned about locker boxes that are free to use and u get a sms to say your parcel has arrived. It open 24 hours and your post sorting location. and you get a sms code to safely get your goods and there is no way that it can go missing and if it did its 100% aus postproblem.

Re: Item never received

davewil1964 — Wed, 06 Nov 2013 11:16:52 GMT

@tinseltits2 wrote:
The bottom line is I never received the goods I paid for and if it is the Courier Company's fault, then surely the Seller who engages that Company to deliver their goods must shoulder some of the responsibility. Think of it from my side, I paid for these goods in good faith, I have 100% feedback! I have had over 800 goods purchased from E Bay and nothing has ever been stolen from deliveries to my front door. I have instigated a complaint against the Courier Company with the Department of Fair Trading and if this is unsuccessful I will then go to the Police, I am the one that has been wronged and I will not stop until I receive my goods or my money refunded!!

You may well have been lucky. But that doesn't make it the seller's responsibility if the item is delivered to your front door and gets knocked off between the leaving and you getting home. Nor the courier's. And I suspect the police won't be particularly interested either.

Re: Item never received

*crikey*mate* — Wed, 06 Nov 2013 13:03:20 GMT

Going to the police?

We're still talking about 2 pair of socks here, aren't we?

Re: Item never received

tinseltits2 — Wed, 06 Nov 2013 22:31:53 GMT

I was home all day nothing was stolen from my front porch(re delivery). It was 10 pairs of socks, it was $49.95 and why should I pay anything to receive nothing!? If I report it to the Police it will be alledging that the Courier Driver stole the parcel.

Re: Item never received

tinseltits2 — Wed, 06 Nov 2013 22:34:09 GMT

My statement of my 100% feedback was in response to the comment regarding the Sellers feedback, I have also been told by the Seller that this has happened on about 10 occasions .

Re: Item never received

phorum_junkie* — Wed, 06 Nov 2013 23:20:08 GMT

I don't know how much cash we are talking about but it is certainly possible to get your money back from Paypal however it is going to require a lot of hoop jumping so you have to decide if it is worth it.

First you need to ring Paypal and tell them you wish to challenge their decision, if they won't allow you to proceed ask to speak to a supervisor. Tell them you have not received the parcel and nobody at your address has signed for it and you are prepared to provide a Stat Dec confirming the fact. If they still say that is not enough you will have to go to the police station and report the parcel as stolen, once you have a crime number phone Paypal back and tell them you have that as evidence and you would like a refund within 24 hours of them receiving the faxed report.

If they still refuse tell them you will be putting in a complaint to the Ombudsman.

In all likelihood they will action a refund on a discretionary basis, without admitting liability. It is then up to the seller to argue with Paypal over if they have seller protection so Paypal fund the refund or if they have to cover it, that is not your problem.

Re: Item never received

master*and*commander — Wed, 06 Nov 2013 23:36:49 GMT

@tinseltits2 wrote:
Paid for 2 items, never received items, opened dispute with Paypal, escalated to claim, Paypal did not find in my favour, I now have paid and have no items, BEWARE buying from this Seller and beware Paypal they do not always protect Buyers money or rights, I was wronged and will tell all I know never to buy from this Seller or use Paypal and expect any support. I am disgusted with Triastar they have stolen my money and not delivered my goods and I am equally disgusted with Paypal who have not helped me at all
tinseltits2

Post edited to remove sellers name

PayPal make no promises to "always protect Buyers' money or rights".

Their Buyer Protection Policy is cleary set out in the Terms and Conditions which you read and agreed to when signing up. The extent and limitations of their Buyer's protection are clearly detailed within.They cannot help that you expect more from then than what they have agreed to provide. They have protected your rights to the extent that they have said they would.

The seller did not steal your money. Nor is it their responsibility to deliver your goods. It is their responsibility to ship your goods. They have shipped your goods and have proof of doing so. Unless some sinister connection or agreement can be shown between the two parties, the seller is not at fault.

I t is the shipping company with whom your grievance lies, so to suggest otherwise and to besmirch innocent parties is quite uncalled for.

I understand your disappointment and sympathise with your situation, however, your angst is misdirected, and as an aside, in my opinion it is a waste of public resources to involve the police over $50 worth of socks (as opposed to something of significant value, sentimental value or rarity), particularly as you have no proof, only suppositions and unsubstantiated concluions of what you intend to allege. However, you don't, so be it.