topic Re: Express Post Query in Buying

Express Post Query

sueg57 — Tue, 26 Nov 2013 03:02:27 GMT

Hi All... Bought an expensive handbag and the seller was wonderful and said due to immediate payment she would post it immediately by Express Post... Well I've been tracking it and it said yesterday on route with delivery driver.... then said delivered... however didn't get delivered to me... 😞

I've checked the address with the Seller - All Good - I've called Australia Post and lodged a query as to where it was delivered... I've called them back this afternoon and they said no news yet try again tomorrow... What if it's been delivered to the wrong address and they don't hand it back... I hate the fact that the Seller sent it and all details were correct but they didn't deliver it to the correct address.. I know it's early days but I've got a really bad feeling I won't see this bag... anyone else had the same problem but did in fact get the parcel turn up?

All things crossed ... 🙂

Re: Express Post Query

bigbrickshop — Tue, 26 Nov 2013 03:10:30 GMT

Have you checked with your local PO in case it has been left there? Sometimes it's is scanned incorrectly as Delivered when it should show as Awaiting Collection.

Re: Express Post Query

sueg57 — Tue, 26 Nov 2013 03:13:17 GMT

Yes ... even took a drive up there and got them to check anyway... but nothing 😞

Re: Express Post Query

bigbrickshop — Tue, 26 Nov 2013 03:24:02 GMT

Our local PO keeps a clipboard for any queries for the delivery drivers. Did your PO say if they could ask the driver directly for you instead of waiting for word from the official Aus Post investigation?

Re: Express Post Query

sueg57 — Tue, 26 Nov 2013 03:32:55 GMT

No didn't say a word... funnily enought I got all my other red satchels while I was up there given to me... it's just this express one that's missing in action... I might go up again in a minute and see if they can find anything out for me.. I didn't have the express post tracking number on me at the time but I'll go up armed soon. They know me there as I'm always receiving parcels so I'm really stressing as to where this one has vanished to 😞

Re: Express Post Query

peridot55555 — Tue, 26 Nov 2013 06:01:47 GMT

In the past few days, I had 3 parcels marked as delivered - it appears they were delivered to a parcel delivery centre, a LPO & goodness knows where.

Satchel No.1 was delivered to Bibra Lake LPO, but the buyer lived a very long way from there, but nuyer has picked it up as I have feedback saying it arrived safely.

Satchel No.2 was delivered this morn to Welshpool Parcel Delivery Centre.

Registered envelope was marked 'With AP for delivery today' at 8.52 am Armidale & delivered 10.58 am to Armidale (presume it got to the correct address).

Last week I had a buyer in Penshurst, but the registered envelope was delivered to Kingsgrove - think I'll check with the buyer about that one, as it looks like it was NOT delivered to the street address on the envelope.

Re: Express Post Query

lyndal1838 — Tue, 26 Nov 2013 06:18:54 GMT

peridot, Kingsgrove is the main delivery centre for mail going to the Penshurst area. I live in Brighton Le Sands (a long way from Peshurst) but my mail also originates from Kingsgrove Delivery Centre.

I would say someone has forgotten to scan it out of Kingsgrove DC.

Re: Express Post Query

sueg57 — Tue, 26 Nov 2013 08:21:37 GMT

Thanks guys... I went back up to the Post Office this afternoon but no joy... my parcel just says delivered but to the Hastings DC - I called Australia Post and they said that they don't have addresses in there or else it would clog up their system but they are investigating it... how can they investigate when they don't know where it's going? They said they would ask the driver where he delivered it to... but having done my investigations it looks like I'm the one that's going to miss out as the Seller (who has done nothing wrong) will prove confirmation of postage and me as the buyer will just luck out 😞 I didn't even think to ask for registered post as I just paid for it and have had nothing go missing before.. the Seller (being lovely) sent a message saying that she would send it Express Post as I paid immediately... unfortunately Express Post will not cover anything and PayPal will go in favour of the Seller ... and Aust Post will just say tough luck I guess... it's early days yet so I'm praying they find it ...

Re: Express Post Query

otaku3000girl — Tue, 26 Nov 2013 09:44:48 GMT

This has been happening a lot around Australia and has happened to me recently.

I bought two items and had them sent to me with Express Post...it was delivered the next day - but not to my address. A lot of parcels are being delivered to the wrong addresses, and as this has happened to me a couple of times previously with regular airmail packages, i believe that my Express Post parcel was delivered to the wrong address.

Isn't it strange how it's always the expensive items that go missing?

Australia Post does absolutely nothing about this issue, even if you file complaints, it just keeps on happening. And as the parcels do not end up back in the postal system, one can conclude that whoever it was accidently delivered to, have decided to keep the items for themselves.

There are not many honest people these days. If i ever recieve anything that was not meant for me i put it straight back into the red Australia Post box. Seems like hardly anybody else does that though.

I hope your parcel does somehow come through, but if it doesn't, there is nothing really that you can do unfortunately. It is not the seller's fault.

We deserve a lot, lot better from Australia Post.

Re: Express Post Query

sueg57 — Tue, 26 Nov 2013 09:49:51 GMT

Yes I agree... they shouldn't get away with it tho.... we don't have many other options as Ebay Sellers/Buyers to get our parcels out there... I remember when it was a big issue to meddle with the mail... now no-one seems to care anymore... I will fight them all the way tho as it's got to stop !!

Re: Express Post Query

harley_babes_hoard — Tue, 26 Nov 2013 10:32:53 GMT

There seems to be a bit of this going on at the moment. Australia post workers are not doing there job. Marking items as delivered when they are not. I have one also at the moment marked as delivered but buyer is saying it hasn't been.

Re: Express Post Query

sueg57 — Tue, 26 Nov 2013 10:48:37 GMT

I know scary isn't it.... you see so many vans with Australia Post just stuck on the side... so they're employing extra staff for Christmas... are they honest that's the question... Look I've never had problems before but this one I watched and tracked it as I was so excited to get it as it was a Xmas gift from my parents who live overseas so they said get yourself something nice.. so I did. and unfortunately ... so far no good... I saw it was onboard with the driver and thought "yay not long now" and then it said "delivered" ummmm where ... I had no mail ??

Re: Express Post Query

lyndal1838 — Tue, 26 Nov 2013 12:48:00 GMT

If the vans are signed as Australia Post vehicles they are not being driven by extra staff...they are AP regular sub contractors or couriers.

Extra staff are employed in sorting facilities, not as drivers or couriers.

Re: Express Post Query

retailtherapist_8 — Tue, 26 Nov 2013 12:51:30 GMT

sueg I am going to cross my fingers for you......

You would think there would be some accountability the delivery people would have to take for thier loads each day.

Surely serial complaints would warrant some sort of serious invesitgation by Australia Post.

I must say I am a little worried now I bought myself an LV handbag the other day ..*crossing fingers toes eyes everything!

Re: Express Post Query

sueg57 — Tue, 26 Nov 2013 12:51:30 GMT

Well that's a relief Lyndal ... my regular postie is on leave at the moment... he always knocks for a chat and is a lovely guy... I never see the new one... I hear his bike and he's gone... I might try and knock him off in the morning and ask him where my parcel is 🙂

Re: Express Post Query

*crikey*mate* — Tue, 26 Nov 2013 13:06:55 GMT

you're gonna knock off the postie????

make sure you ask him about your parcel first, eh?

Re: Express Post Query

sueg57 — Tue, 26 Nov 2013 20:54:39 GMT

LOL my*mum.... well not literally (both ways )

retailtherapist... I hope and pray you get your bag... we girls have to spoil ourselves sometimes and this was my one off for the year ... yes you would think they get their quota for the day and would be accountable for it... there are so many threads on missing mail... I know there are some dodgy people out there but for the majority we're good people... I've been up to the post office twice and called them 3 times... they're gonna get really sick of me ... I had an incorrect delivery the other day and took it straight back up to the post office as it had been left in my letterbox... it's now Weds so if that had happened on Monday I'm sure the person would have made an effort to return it by now... Will keep you posted !!

Re: Express Post Query

phorum_junkie* — Tue, 26 Nov 2013 22:52:13 GMT

Once again this is a case of a seller thinking a limited tracking number is sufficient, unless you want to pay a refund you have to either use click & send, signature required or extra insurance if you want to be covered by Paypal and indeed make sure your buyer has a reasonable chance of receiving the item.

I have twice had seller's try and convince Paypal that they are covered because the tracking says delivered however when I called Paypal and told them it only said delivered to the mail centre they checked while I was on the phone and gave me the refund. I don't know what happened with the seller for one of them but the other spit the dummy big time because they had nothing with my address or even postcode on it so Paypal took the money from them, they then bleeped in their own nest by leaving me a neg comment feedback!

Re: Express Post Query

thecatspjs — Tue, 26 Nov 2013 23:02:27 GMT

@phorum_junkie* wrote:

I have twice had seller's try and convince Paypal that they are covered because the tracking says delivered however when I called Paypal and told them it only said delivered to the mail centre they checked while I was on the phone and gave me the refund. I don't know what happened with the seller for one of them but the other spit the dummy big time because they had nothing with my address or even postcode on it so Paypal took the money from them, they then bleeped in their own nest by leaving me a neg comment feedback!

IMO you won the claims because the sellers were unable to provide proof of addressee details.

As long as a single tracking event shows in the system between lodgement and delivery - that is suffice for paypal disputes where a seller also has proof of addressee.

Re: Express Post Query

sueg57 — Tue, 26 Nov 2013 23:05:26 GMT

Hi PJ

Thanks for the update... look I feel bad for the Seller as I paid and thought nothing more of it ... she had then sent me an email saying as I paid so quick she would send it Express... me in Friday mode thought awww how nice ... I really don't know what to do now... I don't think I'll get reimbursed through PayPal as it says delivered but it only says delivered to the Hastings DC ? When I ring Aus Post they "don't know where it is" again no addresses on file as it would clog up their system... so all they can tell me is what I can already see online by tracking the item... I sat here on Monday and watched it go from Onboard with Driver to Delivered... yet nothing came here? I really don't want to lose $165 but I don't want the Seller to lose it either ... surely AP are at fault here... ? I now have to go back to the Seller and ask her to start chasing from her end as Aust Post won't do anything further for me as the Buyer.

Should I call PayPal ? I know I'm a long time Ebayer but this is honestly the first item that has been MIA

Thanks Sue 🙂