topic Re: Fastway tracking number invalid. in Buying

Fastway tracking number invalid.

terroxyboy — Wed, 15 Jan 2014 23:37:28 GMT

$140 package from Melbourne still not delivered to regional VIC (posted on Monday).

The courier said he has no packages for my address in his van for delivery today.

The tracking number supplied comes up as having no scans recorded.

I know Fastway couriers has a reputation for the occasional clanger. Should I be concerned at this stage?

Re: Fastway tracking number invalid.

designerarticles — Thu, 16 Jan 2014 00:13:33 GMT

is it coming up as invalid or just no scans recorded?

Re: Fastway tracking number invalid.

terroxyboy — Thu, 16 Jan 2014 00:40:32 GMT

Coming up as no scans reported.

Re: Fastway tracking number invalid.

lyndal1838 — Thu, 16 Jan 2014 01:27:03 GMT

Ring the depot and ask...they usually have more information than the driver will have.

It is only 4 days and Fastway is notoriously slow.

Re: Fastway tracking number invalid.

terroxyboy — Thu, 16 Jan 2014 02:46:53 GMT

No response from the depot or the courier. No response from the seller either just yet.

What is the point of a courier service if they take longer to deliver than Australia Post? Very frustrating.

Re: Fastway tracking number invalid.

lyndal1838 — Thu, 16 Jan 2014 03:35:21 GMT

Are you kidding? A courier company is not answering the phone on a normal working day in the middle of the day?

I hope sellers who use this company read this and realise what an unprofessional company they are using.

Re: Fastway tracking number invalid.

terroxyboy — Thu, 16 Jan 2014 03:57:44 GMT

Still no-one answering the phone at the depot, still no scans recorded for that tracking number. I have no idea where my package is because it would appear only the sender can enter all of the information needed to send an online enquiry as to the delivery status of the item.

Re: Fastway tracking number invalid.

maconii — Thu, 16 Jan 2014 05:45:17 GMT

If I were you, I'd be contacting the seller instead of Fastway if the tracking is not working. I use Fastway as a courier for large business orders and have never had a problem with the tracking status. It would be the sellers responsibility to chase it up for you.

A customer should really only call Fastway if they know their package is awaiting collection otherwise I don't think they would have much info either..

Re: Fastway tracking number invalid.

terroxyboy — Thu, 16 Jan 2014 06:30:19 GMT

I sent the seller a message this morning but had no response. Hopefully they have called Fastway and something is being worked out.

Re: Fastway tracking number invalid.

lyndal1838 — Thu, 16 Jan 2014 07:43:39 GMT

A courier company should know where all parcels are from the minute they are picked up by the driver or delivered to the depot. As soon as the parcel is in the system either the sender or the addressee should be able to access the information.

Re: Fastway tracking number invalid.

maconii — Thu, 16 Jan 2014 08:33:55 GMT

Does the parcel say what city or suburb that it is being delivered to?
Are you sure the item has been picked up?

Re: Fastway tracking number invalid.

terroxyboy — Thu, 16 Jan 2014 09:29:24 GMT

Well, I was wondering that. Maybe the seller has entered the tracking number on the pre-paid Fastway label / statchel, but it has not yet been collected. Which kind of sucks because I bought from the nearest seller I could find, in the hope that it would get here by tomorrow for my son's birthday. Next time I know to order early and to check on delivery methods before comitting to a sale.

Re: Fastway tracking number invalid.

maconii — Thu, 16 Jan 2014 12:01:40 GMT

There's a possibility that it'll turn up tomorrow morning

Re: Fastway tracking number invalid.

terroxyboy — Thu, 16 Jan 2014 21:16:07 GMT

Reading over the original listing, the seller states Australia Post as their delivery method, but when I click on the tracking number it takes me to the Fastways website.

If I enter that same tracking number into the AP 'track you item' service, it comes up as a number for a receipted delivery, but as with Fastways it states that no events / scans are currently found.

Now I'm confused about exactly who is going to be delivering the package, if at all.

Re: Fastway tracking number invalid.

terroxyboy — Fri, 17 Jan 2014 04:19:04 GMT

Still no sign of the package, and I spoke to someone at Fastway, they said it is likely that I have been goven the worng tracking number, or that the package has not been picked up yet. No response from the seller. Blah.

Re: Fastway tracking number invalid.

terroxyboy — Sun, 19 Jan 2014 23:12:39 GMT

Mystery solved: the tracking number for the Fastways package is not showing a delivery status because it has not yet been posted. The seller filled out the label and entered the tracking number, and marked it as posted without sending it. Why hasn't it been sent yet? They are still waiting for their shipment of stock to arrive!

Re: Fastway tracking number invalid.

maconii — Mon, 20 Jan 2014 00:15:53 GMT

That's annoying.. They should have made you aware of it instead of marking it as sent.. Lucky it's not the courier's fault I guess.

Re: Fastway tracking number invalid.

davewil1964 — Mon, 20 Jan 2014 05:45:38 GMT

You could always open an INR. They can't prove postage so you would get your money back and they would be left with the satchel.

Re: Fastway tracking number invalid.

terroxyboy — Wed, 22 Jan 2014 00:02:53 GMT

Well apparently it was collected by the courier yesterday, but now the Fastways website is down and I can't check to delivery status.

I'm so over this stupid package, I think I'll just throw a molotov cocktail at it when it does show up, and go straight to the pub.

Re: Fastway tracking number invalid.

patchoo78 — Wed, 22 Jan 2014 01:44:22 GMT

@lyndal1838 wrote:
Ring the depot and ask...they usually have more information than the driver will have.
It is only 4 days and Fastway is notoriously slow.

Not in my experience.. I ordered a PC which was sent though Fastway from Sydney with tracking adnd signature required, it was here the next day in the morning with the signature uploaded to their website saying that the package had been delivered.

Unless the service vaires depending on where you live, I can't imagine it taking more than two days to deliver in the same state