topic Re: Haven't received item in Buying

Haven't received item

missbellybean — Fri, 14 Feb 2014 08:34:34 GMT

Just paid for a item through bank deposit over 2 weeks ago and it hasn't even arrived. Ordered a few more things that week from other sellers and I got the items just days after.. No problems

Contacted the seller, who told me in a few words it was sent on the 29th and that was that. Looked at the feedback and they have a few neutrals one busier claims they didn't receive their item. Mentioned that to the seller, who was rude and told that that buyer did receive the item but didn't get the money back thru PayPal. Now no contact from the seller who it think is just blowing it off as my loss and I think this is not right!

2 weeks to receive a freakin cloth nappy?
What should I do? Contacted today and asked what he will do refund the money to replace the one that's lost in the post. No reply.

I have never had something lost in the post it's really unusual!

Re: Haven't received item

amber-eyed-girl — Fri, 14 Feb 2014 08:46:40 GMT

Unfortunately since you paid with a bank deposit, you do not have any recourse except the seller.

you can go to the eBay resolution centre and report non-receipt, but they cannot get the money back for you. But then they will know you did not get it.

you can also leave appropriate feedback up to 60 days.

wait a little longer to see if you get it before doing that 🙂

Re: Haven't received item

missbellybean — Fri, 14 Feb 2014 10:20:16 GMT

Thanks I'll give it another week and that's about it.
The seller is not kind at all, very rude and that makes the whole transaction suck

Re: Haven't received item

easywaydvds — Wed, 19 Feb 2014 06:58:12 GMT

Hi i have been having lots of issues with Australia post lately. It took 1 week for an item to get to Sydney and normally if i post before 4 pm it is delivered next day. I have been waiting on an item from SA it was posted last thursday and still remains 'in transit' according to Aus post.

Re: Haven't received item

davewil1964 — Wed, 19 Feb 2014 07:55:34 GMT

A bit different to an item paid with bank deposit for which no tracking number has (presumably) been provided.

missbellybean - open a Paypal account and use it whenever you are buying from any seller you haven't dealt with repeatedly in the past. Unfortunately some sellers seem to think bank deposit is a gift.

Re: Haven't received item

harley_babes_hoard — Wed, 19 Feb 2014 09:58:28 GMT

I had a parcel that had to go 20 mins up the road. It took 8 days and a lost parcel dispute to get it there.

Re: Haven't received item

davewil1964 — Wed, 19 Feb 2014 10:07:10 GMT

I have hand delivered in the past. And will douibtless do so in the future.

Re: Haven't received item

zoedy06 — Fri, 14 Mar 2014 11:06:57 GMT

I have been looking through the forum to see if anyone else has had the same problem. Pay by bank deposit and then not get the item and not be responded to from the seller.

I too have ordered again from the same seller the following week not realising that the other item(s) even though marked as posted would never arrive but the 2nd order arrived with no dramas. The first purchase is still to arrive. Constant contact renders no response. I think this is tantamount to fraud to take someone's money for goods and then not forward them and have no recourse because it was not a paypal transaction.

I hope this is the first and last experience with this kind of thing or I will never use Ebay again. I am not a charity and do not give my money away freely.

Re: Haven't received item

davewil1964 — Fri, 14 Mar 2014 11:26:49 GMT

@zoedy06 wrote:
I have been looking through the forum to see if anyone else has had the same problem. Pay by bank deposit and then not get the item and not be responded to from the seller.

I too have ordered again from the same seller the following week not realising that the other item(s) even though marked as posted would never arrive but the 2nd order arrived with no dramas. The first purchase is still to arrive. Constant contact renders no response. I think this is tantamount to fraud to take someone's money for goods and then not forward them and have no recourse because it was not a paypal transaction.

I hope this is the first and last experience with this kind of thing or I will never use Ebay again. I am not a charity and do not give my money away freely.

You have just admitted that you do.

eBay do not warrant sellers.

If you pay by bank deposit you rely on the seller's honesty. Full stop. eBay buyer protection requires payment through Paypal. Or Paymate or a merchant credit card account, but those ones require the buyer to initiate.

You can try the online fraud website. I have no idea of the URL It is QLD police, but handles all online fraud.

If you buy from other sites and pay with bank deposit, then I'm fairly sure you will get the same results as here - scammers are everywhere. DO NOT EVER pay somebody you don't know using bank deposit. It is a free gift if they choose to take it that way.

Re: Haven't received item

zoedy06 — Fri, 14 Mar 2014 13:15:05 GMT

davewil 1964 thanks for your input. As you can see by my feedback total I have been an ebayer for some time now and choose to use both paypal and bank deposit. Having said that I have never had this happen before and as I said I will not allow it to happen again. I have been both a buyer and seller and have always conducted my transactions from both sides of the fence with integrity. I am highly offended that there is a system out there that allows opportunists to avail themselves of other peoples money, especially through a site such as ebay. The majority of traders out there are extremely honest and very helpful. I am aware of the fact that there are scammers out there but am disappointed that it has only happened to me in my own country. I have travelled the world and have always come home with wallet and faith in tact. Fool me once shame on you - fool me twice shame on me. Love Jim Croce, he's my vintage.

Re: Haven't received item

stormness_1 — Sat, 15 Mar 2014 02:50:25 GMT

Ask for the tracking number, it's on their postage receipt under article ID.

if it was posted in Australia to another Australian address with Australia Post, it had a tracking number.

Otherwise, pay with paypal. it's also a free service for buyers, all you need is an email address and a bank a/c or credit card.

Re: Haven't received item

zoedy06 — Sat, 15 Mar 2014 05:58:06 GMT

Thanks once again for the input and support.

My problem is I can't get this seller to correspond. 4 attempts with no outcome. First time ever I have left negative feedback and am asked am I sure I want to leave negative feedback and do I want to contact the seller. YES I AM SURE.

At the end of the day it is what it is. I am really disappointed as I needed these things for my granddaughters birthday cake.

Am annoyed because I know this seller has been on ebay as she is buying from other sellers, ergo she has seen my messages.

Just plain rude I guess.

Thanks for all the info on Paypal. I HAVE been a Paypal user since joining Ebay but this time I used bank deposit. My second order from this seller came thru no problems(a more expensive order) using bank deposit. So go figure huh. Like I said, trace it if posted, post it if an oversight, or refund if not able to supply. Without an answer to messages what are you supposed to do.

Re: Haven't received item

jensmanchester-australia — Sat, 15 Mar 2014 07:35:01 GMT

zoedy - if a seller is not responding via email you can always request their contact details through ebay and give them a call. It is often quicker and easier to sort things out over the phone than by email.

Re: Haven't received item

zoedy06 — Sat, 15 Mar 2014 10:39:59 GMT

Hi Jen,

Thanks for that. Tried her business phone number as she had her primary business address on the second order delivery but have not been able to get phone answered. Perculiar way to run a business?

It has been very nice to have good people offer advise but I really believe that this seller is the type to think " if I just ignore her she will go away".

I have learnt in my 6 decades that life's too short to sweat the small stuff.

I just don't like injustice of any kind whether it befalls me or anyone else.

Cheers to all who have had such wonderful input. Much appreciated.