topic Re: Problem opening a Paypal dispute in Buying

Problem opening a Paypal dispute

skipandco — Fri, 21 Mar 2014 08:34:51 GMT

I'm trying to open a dispute for an item significantly not as described. I keep getting an internal server error from Paypal - and can't open the dispute. Any ideas? Thank you.

Re: Problem opening a Paypal dispute

2106greencat — Fri, 21 Mar 2014 08:42:33 GMT

It is Friday which is maintenance day - so that may be a factor. Try again tomorrow.

Or - how long ago did you purchase and pay for the item, if it is over 45 days, you can not open a paypal dispute as you have left too long. If you funded the payment by credit card you may be able to get a chargeback, to do so, you need to contact your credit provider.

Re: Problem opening a Paypal dispute

skipandco — Sat, 22 Mar 2014 03:12:03 GMT

Thank you - I'll try again. It's well within the 45 days.

Re: Problem opening a Paypal dispute

2106greencat — Sat, 22 Mar 2014 03:28:52 GMT

Good luck, if you still can't get it done, call paypal, they are usually very helpful and you don't normally have to wait long. Pretty sure they have 24/7 contact avaiable.

Just an after thought, have you managed to contact the seller? they may resolve without the need for a dispute.

Re: Problem opening a Paypal dispute

skipandco — Sat, 29 Mar 2014 09:24:56 GMT

Resolved in my favour by Paypal 🙂