topic Re: Item Not Received in Buying

Item Not Received

patchoo78 — Fri, 11 Jan 2013 21:40:14 GMT

IN early December I ordered a screen protector for a Wii U from Hong Kong, it was marked as posted on the 7th of Dec but still not received,

I sent the seller a message and he asked me to check at the post office, so I did and nothing was there.

I sent him another one saying it still hadn't arrived and he asked if I wanted a refund. The problem is, I still need the screen protector so I asked to send another one and would pay for the extra one should they both arrive

He replied back that if he sent another one then maybe the same problem would happen again and it would go missing, and offered another refund. I could understand if it was an expensive item but it's a screen protector worth $1.98

Am I being unreasonable for wanting another one sent?

Re: Item Not Received

*new2vintage — Fri, 11 Jan 2013 22:07:45 GMT

No you aren't being unreasonable. Let the seller know you are serious by opening a Paypal dispute. This advice is often given but buy this type of item from a shop. Presumably you'll receive a refund so that may be your only option.

Re: Item Not Received

patchoo78 — Fri, 11 Jan 2013 22:19:41 GMT

Well I would have bought one from a shop, but the ones sold at the local shops here are $15.. It's not electronic, just a piece of plastic to protect the screen

If I open a dispute I will only get a refund and the seller has offered that anyway so it would be a bit unfair to go that way.

I might just have to accept the refund after all 😞

Re: Item Not Received

*new2vintage — Fri, 11 Jan 2013 22:23:17 GMT

I've never bought a screen protector but I've wondered how much they cost. Unfortunately your options are limited. You might be able to find another cheap one.

Re: Item Not Received

patchoo78 — Fri, 11 Jan 2013 22:27:17 GMT

Looks that way.

I sent another message asking for another one, if he still won't I'll have to accept the refund

Re: Item Not Received

foxette-in-sox — Fri, 11 Jan 2013 22:51:04 GMT

Patchoo,I had a similar situation late last year.Long story short,item was only a dollar or so,told seller not to worry about refunding as the item they'd resent to replace missing item was most likely onboard the delivery van that was stolen (that had an international registered post item of mine onboard) & I was very happy with the 3 items that HAD arrived weeks earlier (package was supposed to contain 4 items,only contained 3 but no damage to packaging).

Lo & behold,item showed up last week :O:O

Have NFI if this was item that was resent early October or seller resent AGAIN at some point.No date stamp on tiny package from China.

Re: Item Not Received

*new2vintage — Fri, 11 Jan 2013 22:53:32 GMT

No Foxy Idea again eh ?

Re: Item Not Received

protect*the*innocent — Sat, 12 Jan 2013 01:36:01 GMT

Am I being unreasonable for wanting another one sent?

Yes and No.

As a seller if I feel a replacement has the possibility of also being lost then I will give the buyer a refund. It's a seller's prerogative to do so as long as the result for the buyer is that they are not out of pocket for the transaction.

As a buyer I can understand that the China seller is sending a sooper dooper cheap as chips product so of course you would rather get a replacement than have to source a (possibly) more expensive product elsewhere.

At the end of the day, though, you said yourself that the item's only $1.98

Seriously.. I'd just take the refund rather than push a point over a transaction worth less than $2

Re: Item Not Received

digital*ghost — Sat, 12 Jan 2013 02:58:33 GMT

Refunding is probably more cost effective for the seller, and the preference could be based on past experiences. (eg Item not received, replacement sent, buyer gets nervous at the 45 day mark and opens a dispute, probably wins because there hasn't been enough time for the replacement to be sent, and if the buyer is never heard from again, they're out two items with no payment and no idea if either of them was ultimately received).

Postage is relatively cheap, but after item cost, processing and packing (x2), the cost to resend probably outweighs the cost of a refund for an item of that value.

Re: Item Not Received

patchoo78 — Sat, 12 Jan 2013 03:27:20 GMT

I see your point DG.. I have accepted the offer of a refund and bought the protectors elsewhere..

For the record, I had no intention of opening a dispute over $1.98 when the end result would only be a refund, which has already been offered..

The other time this happened to me, the seller refunded me the money and the item turned up in the end, which I paid for again.

Re: Item Not Received

patchoo78 — Tue, 15 Jan 2013 11:38:36 GMT

Sorry to bump an old thread, but I thought I would just ask on here instead of opening a new one..

So I accepted the refund for the transaction, and today I get a Cancellation Request..

I'm in two minds about the whole situation. On one hand the item wasn't that costly so I can't see accepting the request as a problem, but on the other hand the item did sell and (apparently) was sent... On top of that, I have agreed to repay the seller if the item does show up...

Thoughts?

Re: Item Not Received

*sparklz* — Tue, 15 Jan 2013 11:41:50 GMT

If they have refunded then they have not had the sale so I would agree to the cancellation.

The fees on that amount would be so small anyway.

Re: Item Not Received

ausfast — Tue, 15 Jan 2013 11:44:21 GMT

I would say that it is quite normal for items sent with HK post to take up to a month or more to arrive. They are notorious for being very slow and often packages go missing.

I would accept the item cancellation request if I were you. There is no harm in doing so, the seller just wants to clear the order from their end and get back any fees they had to pay for the transaction.

It is standard to cancel the transaction after a refund has been processed by the seller.

Re: Item Not Received

patchoo78 — Tue, 15 Jan 2013 12:01:23 GMT

Ok,, Just wasn't sure as this is only the second time an item hasn't arrived and I don't think the first seller sent me a cancellation request

Re: Item Not Received

thesoulyearns — Tue, 15 Jan 2013 12:16:39 GMT

Yeah, it was nice of the seller to refund so I'd probably agree to the cancellation.

Re: Item Not Received

1980rusty — Wed, 16 Jan 2013 21:59:47 GMT

Understand the situation. I am still waiting for three items to turn up that were bought at the beginning of December-all posted but no one can tell me where they are. I didn't pay enough to worry about the money side but really wanted the items otherwise I wouldn't have bought them-mine were second hand so can't be replaced-don't really want to open cases against sellers because often is not their fault they are lost in the postal system somewhere. Can't really do much about it all- either cut your loses or hope and pray the postal system finds them eventually! Don't understand when there is a sender address and a receiver address on things how they get lost in limbo somewhere!!!

Re: Item Not Received

phorum_junkie* — Wed, 16 Jan 2013 23:55:11 GMT

don't really want to open cases against sellers because often is not their fault they are lost in the postal system somewhere

I hope you are joking? It doesn't matter if it is one dollar or a thousand, if you don't receive the goods you should get a refund, the seller should do that without a dispute being opened but if they don't you should absolutely open it.

Not doing so will lead the seller to think they can get away with not sending things and even if it is only a dollar if 100 buyers all took your attitude that would be $100 in the seller's pocket at no cost to them!

If they are lost in the postal system then it is up to the seller to sort it out, find where the parcel is and make sure it is delivered or give you a refund.