topic Re: feedback in Buying

feedback

scoopau — Sat, 10 May 2014 06:05:54 GMT

why does it take sellers forever to leave feedback? ive bought the item. they have been paid. what are they waiting for?

once a seller has been paid and my item has been marked as posted why do they not leave feedback? the transaction on thier end is done. as a buyer i dont believe i should be leaving feedback until i recieve my item. the sellers should be leaving me feedback once item is paid for and posted. correct?

Re: feedback

rjm6572 — Sat, 10 May 2014 06:14:23 GMT

feedback is voluntary so it depends if the buyer/seller wishes to give feedback

i like the buyer to leave feedback first so i know they have received their item and they are happy with their purchase

Re: feedback

scoopau — Sat, 10 May 2014 06:22:22 GMT

ah ok. i didnt realize feedback was voluntary. i thought it was part of the ebay system so we can tell who is a good vs not so good ebayer. ill just leave feedback for those who do it for me. thanks.

Re: feedback

putney32 — Sat, 10 May 2014 08:00:21 GMT

@scoopau wrote:
ah ok. i didnt realize feedback was voluntary. i thought it was part of the ebay system so we can tell who is a good vs not so good ebayer. ill just leave feedback for those who do it for me. thanks.

buyers can only receive a positive fb there are no negs or neutrals for buyers, so, many sellers have used the ebay system of setting up automatic positive fb for a buyer which is left, automatically, once the buyer leaves fb for the seller

therefore you are likely to get more 'green dots' if you actually leave fb for your seller once you have received item and are happy with it.

thats the way ebay works

Re: feedback

lane-ends — Sat, 10 May 2014 08:47:48 GMT

@scoopau wrote:
why does it take sellers forever to leave feedback? ive bought the item. they have been paid. what are they waiting for?
once a seller has been paid and my item has been marked as posted why do they not leave feedback? the transaction on thier end is done. as a buyer i dont believe i should be leaving feedback until i recieve my item. the sellers should be leaving me feedback once item is paid for and posted. correct?

If the transaction is done on their end, does that mean if you want follow up service with tracking, or help if there is an issue they can just ignore you as the transaction is done?

I leave it straight away as it is easier, and better PR, but I don't feel obliged too. How many serial pest buyers are there with premature feedback left by sellers saying they are the best buyer on the planet?

Re: feedback

scoopau — Sat, 10 May 2014 09:04:39 GMT

ic. i think sellers should leave feedback once paid. i think buyers should only leave feedback once item recieved as described and only after they have recieved fb for buying. it seems more fair.

i guess that's not how it works tho.

Re: feedback

scoopau — Sat, 10 May 2014 09:09:07 GMT

@lane-ends wrote:
@scoopau wrote:
why does it take sellers forever to leave feedback? ive bought the item. they have been paid. what are they waiting for?
once a seller has been paid and my item has been marked as posted why do they not leave feedback? the transaction on thier end is done. as a buyer i dont believe i should be leaving feedback until i recieve my item. the sellers should be leaving me feedback once item is paid for and posted. correct?
If the transaction is done on their end, does that mean if you want follow up service with tracking, or help if there is an issue they can just ignore you as the transaction is done?

good point. i can see why some wait now. thanks.

Re: feedback

phorum_junkie* — Sat, 10 May 2014 12:15:24 GMT

IMO they should do away with buyer feedback altogether, it is totally meaningless and why a buyer wants it is beyond me.

Seller feedback is a useful indicator of the reliability of a seller, buyer feedback just gives a count of how many items have been purchased from sellers who leave feedback.

Re: feedback

big-faced-child — Wed, 14 May 2014 00:19:17 GMT

I find an increasing number of sellers send emails requesting positive feedback before they will leave feedback for the buyer.

Personally, I don't much like this behaviour it feels like the sellers are holding my feedback to ransom. Once I have paid my part is done, positive feedback should be automatic.

What more can I do?

Regardless of how the rest of the transaction progresses I am done, I paid.

If a seller doesn't leave feedback for me as a buyer I don't leave it for them. I don't think that's unreasonable.

Feedback for buyers can be important too. I have read threads from people who rejected offers because the buyer did not have any or very low feedback and it made them suspicious.

Re: feedback

jockcros — Fri, 16 May 2014 06:18:17 GMT

Unfortunately, there appears to be no accepted protocol for who should leave feedback first - the buyer or seller.

Some say that the seller should leave feedback as soon as the item is posted but the buyer may well then leave negative feedback based upon a totally ridiculous complaint after the item is delivered (eg complain that it was left on their doorstep or some other complaint which is totally outside the seller's control). Under such circumstances, the seller could reasonably argue that they want the seller to be happy before leaving positive feedback for them. On the other hand, as a buyer, I've had several situations where I've left positive feedback for a seller and, for no particular reason, they've never bothered leaving any for me. It's a real catch 22 situation.

One way to resolve it might be for eBay to enable buyers to totally remove their feedback (not change it from positive to negative, though) if a seller has not left feedback within, say, 7 days.

Re: feedback

harley_babes_hoard — Fri, 16 May 2014 13:03:46 GMT

@jockcros wrote:
Unfortunately, there appears to be no accepted protocol for who should leave feedback first - the buyer or seller.

Some say that the seller should leave feedback as soon as the item is posted but the buyer may well then leave negative feedback based upon a totally ridiculous complaint after the item is delivered (eg complain that it was left on their doorstep or some other complaint which is totally outside the seller's control). Under such circumstances, the seller could reasonably argue that they want the seller to be happy before leaving positive feedback for them. On the other hand, as a buyer, I've had several situations where I've left positive feedback for a seller and, for no particular reason, they've never bothered leaving any for me. It's a real catch 22 situation.

One way to resolve it might be for eBay to enable buyers to totally remove their feedback (not change it from positive to negative, though) if a seller has not left feedback within, say, 7 days.

That's because it's voluntary. They don't have to leave feedback.

My main focus is selling the item and getting it out to the buyer.

If I get positive feedback, you will receive automated feedback in return. I and many sellers don't have time to do individual feedback.

Re: feedback

asmhere4u — Fri, 16 May 2014 20:13:25 GMT

As Top Rated and a Power seller myself. Leave my feedback in 2 ways
1, Once I have packed the customers order or
2. Soon after payment is confirmed.
This also in my description for customers to read,

Re: feedback

2106greencat — Fri, 16 May 2014 21:57:03 GMT

Simply there is no protocol as it is voluntary on both sides.

A seller can choose when, if they leave feedback and the buyer has the exact same choice.

I used to leave FB ro buyers as soon as I received payment, but that was my choice as it made it easier for me to keep track.

Re: feedback

boggo58 — Sat, 17 May 2014 02:05:42 GMT

@scoopau wrote:
why does it take sellers forever to leave feedback? ive bought the item. they have been paid. what are they waiting for?
once a seller has been paid and my item has been marked as posted why do they not leave feedback? the transaction on thier end is done. as a buyer i dont believe i should be leaving feedback until i recieve my item. the sellers should be leaving me feedback once item is paid for and posted. correct?

First off you dont have to leave any feed back, plus you have 30? Days to leave it any way, theres no rules to say you must Leave it as soon as you pay or sell.

Re: feedback

cq_tech — Sat, 17 May 2014 02:32:04 GMT

In fact, you have 60 days in which to leave feedback.

Re: feedback

jockcros — Sat, 17 May 2014 02:33:39 GMT

@harley_babes_hoard wrote:

That's because it's voluntary. They don't have to leave feedback.

We are all fully aware that leaving feedback is an option and don't need to be constantly reminded. The fact is, though, that most people appreciate receiving feedback and are also polite enough to leave feedback for others. The questionI was discussing was how to do it without having the process expolited or abused by people making demands in return for positive feedback etc.

I appreciate that many/most power sellers have automated systems for leaving feedback to buyers once they receive buyer feedback and, clearly, they aren't the ones that I was referring to.

For less frequent buyers and sellers, I see leaving feedback as a courtesy and some sellers simply don't extend that courtesy.

Re: feedback

haolove13 — Sat, 17 May 2014 02:48:08 GMT

It is also a coutesy for buyers to leave truthful feedback as well.

I normally leave feedback when I enter the tracking number , unless I am suspicous of the buyer.

The feedback process on Ebay is heavily weighted in favour of buyers and for buyes only it is a completely useless piece of information. Feedback extortion or abuse is much more common from buyers than sellers in my experience.

If it was a truly level playing field with equal rights for both sides it may be useful but the current situation is a joke.

As a seller we can not comment on slow or non payers, vindictive buyers, people withdrawing bids regularly to falsify the price, whingers about postage costs, people who can not read item descriptions, false paypal claimers and several other problems.

To purely add another green dot to a buyer really means nothing.

Re: feedback

davewil1964 — Sat, 17 May 2014 06:54:50 GMT

@jockcros wrote:
@harley_babes_hoard wrote:
That's because it's voluntary. They don't have to leave feedback.
We are all fully aware that leaving feedback is an option and don't need to be constantly reminded. The fact is, though, that most people appreciate receiving feedback and are also polite enough to leave feedback for others. The questionI was discussing was how to do it without having the process expolited or abused by people making demands in return for positive feedback etc.
I appreciate that many/most power sellers have automated systems for leaving feedback to buyers once they receive buyer feedback and, clearly, they aren't the ones that I was referring to.
For less frequent buyers and sellers, I see leaving feedback as a courtesy and some sellers simply don't extend that courtesy.

Nor do a lot of buyers.

I leave feedback as soon as I've posted (personal choice) but I would be lucky to get 50% of buyers leaving feedback on my main ID.

But that is the way it is and there is nothing I can do about it. I'm certainly not going to message buyers asking for feedback, nor bring the matter to the boards.

Re: feedback

babylonfuture — Sat, 17 May 2014 12:38:24 GMT

why does it take buyers forever to leave feedback? ive sent the item. they have (received) the item. what are they waiting for?

once a buyer has received the item/order and are happy with it why do they not leave feedback?

the buyers should be leaving positive feedback once item is received and buyer happy with purchase. correct?

/////

I have came across some buyers lately.. they have 30+ (positive) feedback or in some cases, hundreds, but have only left a couple of feedback for sellers.. seems unfair to me...

anyway.. have a good weekend 🙂

Re: feedback

shoppingbag* — Sun, 18 May 2014 02:34:31 GMT

@lane-ends wrote:
@scoopau wrote:
why does it take sellers forever to leave feedback? ive bought the item. they have been paid. what are they waiting for?
once a seller has been paid and my item has been marked as posted why do they not leave feedback? the transaction on thier end is done. as a buyer i dont believe i should be leaving feedback until i recieve my item. the sellers should be leaving me feedback once item is paid for and posted. correct?
If the transaction is done on their end, does that mean if you want follow up service with tracking, or help if there is an issue they can just ignore you as the transaction is done?

I leave it straight away as it is easier, and better PR, but I don't feel obliged too. How many serial pest buyers are there with premature feedback left by sellers saying they are the best buyer on the planet?

Those "SERIAL PEST BUYERS" as you call them, are giving you their money, hope they read your post!