topic Re: Seller refuses to send item in Buying

Seller refuses to send item

8716terry — Mon, 19 May 2014 07:57:26 GMT

Have not come across this situation before in over 10 years of trading with Ebay.

What is my next step to take?

Regards 8716terry

Re: Seller refuses to send item

8716terry — Mon, 19 May 2014 07:23:44 GMT

please reply ASAP

Re: Seller refuses to send item

davewil1964 — Mon, 19 May 2014 07:33:03 GMT

Yes boss.

You are talking to members here, not eBay. If you want a response from eBay you will probably be waiting at least 48 hours.

Let's see - 9 May. A Friday; 17.30. That's 10 days ago, 4 of which were weekends. So, 6 (5 probably) working days. Well within Australia Post's standard time to deliver around the corner, depending on the seller's handling time. 2-7 days, btw.

Have you bothered to contact the seller?

You have another month to invoke Paypal buyer protection if you end up not receiving your item, but you are jumping the gun here.

Oh, yeah, you're not allowed to name other members on the boards.

Re: Seller refuses to send item

daydreams_12 — Mon, 19 May 2014 07:30:38 GMT

Have you spoken to the seller? What reason are they giving for not sending the item.

Re: Seller refuses to send item

cq_tech — Mon, 19 May 2014 07:32:32 GMT

We're only members like yourself here, and you need to contact eBay Customer Service by clicking on the link at the top right of this page, where you will be given their contact details, either by email or phone, whichever you prefer.

Re: Seller refuses to send item

bigbrickshop — Mon, 19 May 2014 07:53:56 GMT

I'd guess that the seller is refusing to send the item because it sold for $6.50 with Free Post and the postage alone is going to be more than that.

The seller is a newbie so if it was me I would help them with cancelling the transaction on eBay and PayPal.

Check your PayPal account to see if the payment is still showing as Unclaimed and if it is, you can Cancel it.

Re: Seller refuses to send item

8716terry — Mon, 19 May 2014 11:26:21 GMT

Have spoken to seller, advertised "Free Postage" but will not send because he says " will cost me $10 to send"

Recons it's not worth him sending. I have paid by Paypal which has come out of my bank account. Suggestions.

Re: Seller refuses to send item

8716terry — Mon, 19 May 2014 11:27:57 GMT

Have spoken to Seller "free postage" was on the ad. However, they recon will cost $10 to post and NOT prepared to pay that.

Paid by Paypal which has come out of my bank account. Suggestions?

Re: Seller refuses to send item

letscleanupmycupboards — Mon, 19 May 2014 12:11:34 GMT

Not much you can do. Negative feedback is about it. Seller should not have advertised it for less than the postage cost to start with. That's on them not you. But you can't force them to send it. Claim your payment back and give them a negative.

Re: Seller refuses to send item

springyzone — Mon, 19 May 2014 22:16:20 GMT

I would be annoyed. If you have paid, and it seems you have, I would be putting in a paypal claim for item not received and I would certainly be giving negative feedback. I would not be allowing them a mutual cancellation. I don't really care if they are a newbie or not. I am all for cutting someone some slack for procedural issues, but for something as basic as setting a starting price for selling, it isn't good enough for any seller, even a new one, to be saying oh well, too bad, that price doesn't cover postage. They set the price, they set the free postage, if they can't get that basic part of a transaction right, then they deserve a negative to warn other buyers. If you haven't paid but are allowed to give feedback, I would still give a factual neg about how they refused to proceed with the sale.

Re: Seller refuses to send item

wehavethatau — Tue, 20 May 2014 01:25:09 GMT

Do not agree to cancel the item as they dont deserve their fees back.

Just open an item not received case.

Re: Seller refuses to send item

phorum_junkie* — Tue, 20 May 2014 06:53:58 GMT

I am the first one to say make sellers accountable when they stuff up but opening an immediate dispute and leaving a neg is a bit much IMO if they are a newbie. I would email them and say that I was entitled to open a dispute and leave a neg if they don't send at the advertised inclusive cost but as they are new I will not leave any feedback at all as long as they refund my Paypal payment. I would also advise them to make absolutely sure in any further listings that they should quote the right price for delivery and also start the listing at the lowest they are prepared to let the item go for.

Re: Seller refuses to send item

8716terry — Mon, 26 May 2014 11:42:28 GMT

Hi Seller advertised "Free Postage" but after winning and paying, seller says"will cost me $10 to post, so cancel"

Re: Seller refuses to send item

cq_tech — Mon, 26 May 2014 14:25:29 GMT

PJ, the seller has told the OP to cancel, which of course he cannot do, in which case, as the seller hasn't refunded the money, his only recourse is to lodge a dispute with Paypal, and leave the seller a well-deserved red dot (and I don't care whether he's a newbie or not, he should know the rules before selling on ebay).