topic Unsure the customer actually has the item in Buying

Unsure the customer actually has the item

purpleteddytwoshoes — Tue, 10 Jun 2014 23:47:33 GMT

Can anyone give me a direct phone number to contact ebay australia.......

Re: Unsure the customer actually has the item

go-tazz — Tue, 10 Jun 2014 23:55:12 GMT

You need to go via Customer Support at the top of any eBay page,(as there are different numbers for different

problems)

Customer Support > Contact eBay > then select the option you need,(it will then give you a phone number).

Re: Unsure the customer actually has the item

davewil1964 — Wed, 11 Jun 2014 08:28:30 GMT

I very much doubt eBay will know if you don't.

Did you post with tracking? Has the buyer claimed non-receipt?

If 'Yes' and 'Yes' you have Paypal protection.

If 'No' and 'Yes' you are liable.

If 'Yes' or 'No' and 'No', what is the issue?

Re: Unsure the customer actually has the item

nicross — Sun, 15 Jun 2014 07:57:32 GMT

I've had a similar problem, where I've tried to contact an ebay member and they fail to respond at all.

This situation makes you suspicious the ebayer is genuine.

I've contacted ebay and they won't even contact the ebayer on my behalf.

This situation makes me worried potential fraudulant ebayers are out there and nothing is getting done about them.

nicross

Thanks

Ross and Karen

Re: Unsure the customer actually has the item

shepherdsrule — Sun, 15 Jun 2014 07:29:22 GMT

Karen,

No one here can get another ebayer to contact someone - if you go to the Site Map at the bottom of every page you can request contact details via eBay so long as you are in a transaction with the eBayer. You will need the transaction number (item) to do that.

If you are not in a transaction with them, try messaging them via a product they have listed.

If it is a problem with an item you have paid for, come back here and advise more clearly what the issue is so we can assist as best we can.