topic Resolution Centre not working? in Buying

Resolution Centre not working?

pupeteo — Tue, 15 Jul 2014 09:51:43 GMT

I have to reply to an open case in the Resolution Centre to cancel a sale,it says 'take action',but when I click on there to do so,for the past few days it keeps telling me -

The information you requested is currently unavailable. Please try again at a later time.

Is the Resolution Centre not working? What is going on? I want to reply to the seller but I just keep getting the above message.

Re: Resolution Centre not working?

jensmanchester-australia — Tue, 15 Jul 2014 10:06:42 GMT

You will need to contact the seller through the ebay message system. It is no longer possible to contact a seller through the resolution centre.

Re: Resolution Centre not working?

davewil1964 — Tue, 15 Jul 2014 10:09:46 GMT

Try clearing your cache and cookies, rebooting your computer and/or using a different browser.

if you're using IE, I would definitely recommend a different browser.

Re: Resolution Centre not working?

pupeteo — Tue, 15 Jul 2014 12:00:53 GMT

The seller has opened the case to cancel the sale,as there was a mix up with the postage fees.

Re: Resolution Centre not working?

pupeteo — Tue, 15 Jul 2014 12:01:17 GMT

Thanks,I will try that.

Re: Resolution Centre not working?

lyndal1838 — Tue, 15 Jul 2014 12:30:34 GMT

If it is a Mutual Cancellation you do not answer in the Resolution Centre.

There should be a button on the request to either Accept or Reject.

Re: Resolution Centre not working?

pupeteo — Fri, 18 Jul 2014 10:04:12 GMT

Yes but it still gives me the same answer,whether I accept the offer there or at the resolution centre.It is doing it again.

Re: Resolution Centre not working?

davewil1964 — Fri, 18 Jul 2014 11:20:09 GMT

Did you do the things I suggested?

Clear cache and cookies? If using internet Explorer - immediately choose another browser. Firefox and/or Chrome.

If all else fails reboot your computer?

Re: Resolution Centre not working?

padi*0409 — Sat, 19 Jul 2014 03:45:18 GMT

@davewil1964 wrote:
Did you do the things I suggested?

Clear cache and cookies? If using internet Explorer - immediately choose another browser. Firefox and/or Chrome.

If all else fails reboot your computer?

I had a simlar problem this week with a mutual cancellation, I could not open the case on Firefox (I suspect because of the adblock) but I was able to get into it on Chrome that doesn't have an adblocker.

Are people still using IE for eBay??????.................sighs..............