topic Faulty Item in Buying

Faulty Item

henners246 — Tue, 05 Feb 2013 13:11:53 GMT

Hi,

I recently bought a Nintendo 3DS off eBay, the item was described as As New; the seller had opened the package and turned the 3DS on to ensure it was still working. I ended up winning the item at just below what it cost at a store in town. I paid through Paypal and the item was posted etc except when i received it the 3DS would turn on and go to homescreen but would not register any game cartridge placed in it! So i could not play games on the 3DS I messaged the seller straight away and over a week or so we tried to organize sending the 3DS off for warranty but after checking with Nintendo i needed a purchase receipt (Warranty only covers 12 months) and as I am in Western Australia it would probably take at least 3 weeks, which puts me almost out the buyer protection. So I opened a case in Paypal and politely requested a refund, to which he replied that he was not at fault and i just need to send it off to Warranty. Sorry for being long winded but please advise me what to do next!

Re: Faulty Item

digital*ghost — Tue, 05 Feb 2013 13:25:10 GMT

If the item is, as it sounds, faulty, and that wasn't disclosed in the listing, your best option is to escalate the dispute to a claim (simply opening the dispute is a means to communicate, via PayPal, with the seller, but if you can't come to an agreement, then escalating the dispute to a claim means PayPal makes the decision about what happens next).

If PayPal find that the item is not as described, they will instruct you to return in to the seller by registered post (at your expense) to receive a refund of the original payment.

Most warranties are void if the item is onsold, so I don't think that would have been an option anyway.

Re: Faulty Item

henners246 — Wed, 06 Feb 2013 10:22:51 GMT

Thanks,

I will do that

Re: Faulty Item

patchoo78 — Thu, 07 Feb 2013 00:09:43 GMT

Make sure you put a Road Only sticker on it, as a DS has a lithium battery which can't be shipped by air

Re: Faulty Item

Anonymous — Fri, 08 Feb 2013 13:14:35 GMT

Remember, they will only receive a refund if there are suitable funds in the Sellers Paypal account - if they have cleared it out and the account is empty (as has happened to me in the past) you will get nothing.

Re: Faulty Item

davewil1964 — Fri, 08 Feb 2013 14:28:20 GMT

Not on eBay. eBay buyers are covered by full buyer protection. If they warrant a refund, Paypal will refund them regardless. If the seller has insufficient funds, Paypal will then pursue them (through the courts if necessary) for the money.

Re: Faulty Item

Anonymous — Fri, 08 Feb 2013 14:38:08 GMT

Since when?

Two times it has happened to me now that PayPal have just stated to me that 'We tried what we could, but there was insufficient funds in the Sellers account. There is no more we can do."

Re: Faulty Item

r4vi — Fri, 08 Feb 2013 14:45:27 GMT

I can't see how it is the OPs responsibility to pursue warranty. If the item is DOA from the seller after the seller stating it is working properly, then the seller IMHO should take back the item, refund ALL costs, and pursue warranty themselves.

Re: Faulty Item

2106greencat — Fri, 08 Feb 2013 21:32:55 GMT

heavy-head and r4vi - please stop giving incorrect information on the boards. It is not helpful and even by backing one another up as you often do still does not make incorrect advice correct.

OP - take the advice of digital and davewil is correct you will be reimbursed by payal regardless of available funds.

Re: Faulty Item

putney32 — Fri, 08 Feb 2013 21:41:14 GMT

Remember, they will only receive a refund if there are suitable funds in the Sellers Paypal account - if they have cleared it out and the account is empty (as has happened to me in the past) you will get nothing.

not true, the majority of eBay sales, paid with PayPal are covered by PayPal's BUYER protection (there are a few items that are exempt, including gift cards, concert tickets, et)

if the seller has no funds, PayPal pay from their own fund and pursue the seller at a later date (without it impacting on the buyer)

Re: Faulty Item

leader-of-the-band — Fri, 08 Feb 2013 23:16:16 GMT

where is mishliscious? http://community.ebay.com.au/topic/Buying/Fresh-Opinions/600156506

I would be interested in their take on the "fresh opinions" expressed in this thread, especially the ones that are WRONG !

But then again, always nice to read a fresh opinion that is subsequently corrected by a "regular".

Re: Faulty Item

Anonymous — Sat, 09 Feb 2013 00:25:05 GMT

not true, the majority of eBay sales, paid with PayPal are covered by PayPal's BUYER protection (there are a few items that are exempt, including gift cards, concert tickets, et)

if the seller has no funds, PayPal pay from their own fund and pursue the seller at a later date (without it impacting on the buyer)

Just speaking fro the experience of the 2 times PayPal has let me down in the past that's all.

Re: Faulty Item

putney32 — Sat, 09 Feb 2013 01:38:55 GMT

:^O oh Leader, you are a card !!!!

]:)

Re: Faulty Item

leader-of-the-band — Sat, 09 Feb 2013 03:04:36 GMT

🙂

let me rephrase . . . . . I think that when incorrect advice is offered on these boards it is important that that advice be corrected. For those that read the boards and hold the same views as the incorrect advice, it provides an opportunity for them to learn the correct advice.

Re: Faulty Item

phorum_junkie* — Sat, 09 Feb 2013 05:36:57 GMT

I cannot remember when full buyer protection for qualifying ebay items started but think it was around the same time you had to start offering a safe payment method.

Some time after that as more and more companies started offering Payal it was changed again and regardless of who you buy from now you have full buyer protection for goods not received as long as you indicate when you are paying that it is for goods.

Re: Faulty Item

foxette-in-sox — Sat, 09 Feb 2013 05:52:09 GMT

Remember, they will only receive a refund if there are suitable funds in the Sellers Paypal account - if they have cleared it out and the account is empty (as has happened to me in the past) you will get nothing.

That policy was donkeys years ago.Paypal also only used to cover up to $400,they also didn't cover purchases from internet sites other than ebay etc etc etc

Might be a good idea if you kept up to date with the policies in order to provide correct advice.

Re: Faulty Item

Anonymous — Sat, 09 Feb 2013 12:25:29 GMT

As long as it is within 45days of when you made the payment, but not 45 days of when you get the goods which quite often can be many, many weeks after making the payment for overseas goods.

Re: Faulty Item

foxette-in-sox — Sat, 09 Feb 2013 12:42:13 GMT

As long as it is within 45days of when you made the payment, but not 45 days of when you get the goods which quite often can be many, many weeks after making the payment for overseas goods.

Do you know what you're talking about because I sure as heck don't lol

Re: Faulty Item

lyndal1838 — Sat, 09 Feb 2013 13:41:55 GMT

That is easy to decipher Foxy....heavy_head is muddying the waters by introducing something extra to the 45 day rule.

It has always been 45 days from the date of payment.....NEVER has there been any mention of when you received the goods.

And just so you know heavy_head.....even if an item takes a month to arrive from overseas, that is still only 28-30 days so you still have plenty of time for a dispute. It is most ususual for anything to take longer than 4-5 weeks.

Re: Faulty Item

phorum_junkie* — Sat, 09 Feb 2013 20:57:57 GMT

What is that saying? Something about deep holes and stopping digging :^O