topic Re: How do I make a formal complaint about User in Buying

How do I make a formal complaint about User

dadali7 — Thu, 09 Oct 2014 17:11:24 GMT

I purchased 3 items from User and never received them. I contacted seller and they said i had to wait due to them coming from China therefore I was unable to open a case file or leave negative feedback.

I don't care about the money but othe Buyers need to be aware that this User is commiting fraud.

Re: How do I make a formal complaint about User

crusader-rabbit48 — Thu, 09 Oct 2014 17:11:38 GMT

Where were the items located when you bought them.

IE. What was the item location is the listing.

Re: How do I make a formal complaint about User

*sparklz* — Thu, 09 Oct 2014 17:12:01 GMT

DO NOT let the seller string you along till 45 days pass to open a dispute

This is what a lot will do to avoid having to refund.

And if they are a power seller you can not leave neg feedback for at least 7 days after the purchase so if it is only less than 7 days then you need to allow at least 10 working days for the item to arrive.

Re: How do I make a formal complaint about User

crusader-rabbit48 — Thu, 09 Oct 2014 17:12:36 GMT

@dadali7 wrote:

I purchased 3 items from User top_deal_square and never received them. I contacted seller and they said i had to wait due to them coming from China therefore I was unable to open a case file or leave negative feedback.

I don't care about the money but othe Buyers need to be aware that this User is commiting fraud.

The seller states all the item are in Kingsgrove.

WHAT THE HELL IS COMING FROM CHINA.

Put in an items not received immediately.

And leave the feedback they deserve.

Re: How do I make a formal complaint about User

horizon1907 — Thu, 09 Oct 2014 17:12:53 GMT

Have to admit it does look suss, but unfortunately you cannot name & shame on here. The Mods will remove the ID shortly.

Re: How do I make a formal complaint about User

montycorr001 — Thu, 09 Oct 2014 17:13:09 GMT

And this is the description from their shop id accompanied with a picture of a middle age guy who looks Aussie

'Welcome to Top Deal Square !100% Australia own & operate. We basic from Western Sydney !We have 2 retail shop & warehouse .Direct Import from factory offer Best Price for All our E-bay customer ! Thank you ! CEO Benjamin Sayers'

Looks VERY suss.

Re: How do I make a formal complaint about User

i-love-my-sheep — Thu, 09 Oct 2014 17:13:24 GMT

They have some seriously bad feedback too.

OP, always check a sellers feedback before buying.

Re: How do I make a formal complaint about User

davewil1964 — Fri, 10 Oct 2014 12:53:48 GMT

And their command of English

Re: How do I make a formal complaint about User

modestbods — Fri, 10 Oct 2014 14:27:15 GMT

At best it sounds like they're drop shipping.

@ the OP.

Other posters are right, sellers will often string you along to deliberately put you out of time for making a claim in the event the item never arrives to you,even if they did genuinely send it. This is especially the case with many China sellers, along with others overseas with notoriously slow and/or unreliable postage services.

It doesn't matter how nice or polite a seller may be, or how long they state it may take to arrive, always lodge a not received claim with paypal before your time to do so has expired. When you do, you have the opportunity to send a message to the seller as part of opening the claim process. In the message you should simply state something like.. "Hi, I realize that the item is still on it's way, as you have informed me, and it should arrive before too much longer. Whilst I am willing to wait the quoted time for it's arrival, I have however opened this claim in a timely manner to ensure that I remain covered with Paypal in the eventuallity something goes amiss in transit and the item doesn't arrive as promised. I'm sure you understand, thanks."

Any legit/reasonable seller won't have any problem at all with your doing this.

Good luck.