topic Re: items continually going missing in transit - Asian sellers in Buying

items continually going missing in transit - Asian sellers

fonz69jason — Wed, 22 Oct 2014 05:51:45 GMT

WHY are SO MANY items from Asian sellers going missing in transit ??

Who is stealing what we pay for ??

why aren't sellers doing anything about it ??

I end up having to apply for refunds on 1 in 3 items I buy from Asian sellers as they never arrive, and it seems to me someone is getting rich stealing a LOT of items while in transit.

I've checked several times with Quarantine services, as have been told if they keep something, they send a letter to the buyer to notify them of why ......... so that is not the cause.

You'd think that if the seller picks up the bill (for item and postage costs), and with SO MUCH going 'missing', that the sellers would try and find out what is going on ............... but they don't sem to care.

Jason.

Re: items continually going missing in transit - Asian sellers

modestbods — Wed, 22 Oct 2014 06:09:14 GMT

Hi there

could you please provide a little more information for one or two specific examples?

ie. Please provide us with; the item number, the date the item was paid for (if differing from the purchase date) along with any tracking number that you were provided.

We can then take a look & see if we can shed some light on the matter/s for you.

Also, have you contacted the seller? If so, what did they say?

Re: items continually going missing in transit - Asian sellers

harley_babes_hoard — Wed, 22 Oct 2014 07:04:27 GMT

perhaps you need the be more selective of your sellers. Check their feedback history to see whether there is a history of items not received and if so don't purchase.

Re: items continually going missing in transit - Asian sellers

fonz69jason — Wed, 22 Oct 2014 07:24:10 GMT

As I said already, 1 in 3 items goes missing, so that is a LOT of items I've had to get refunded .... after wasting 6 weeks at a time for them to arrive. Sellers usually refund no problems, but there has been about 10 this year I have had to open a dispute for.

If you are with Ebay, contact me for details (about 30 items so far this year alone), BUT ..... if you are just a seller/buyer ...... I've no intention of passing on such details as you ask for.

Re: items continually going missing in transit - Asian sellers

fonz69jason — Wed, 22 Oct 2014 07:30:58 GMT

I don't deal with sellers that have anything less than a 95% positive rating, so I think I'm careful enough. And as stated, I think it is more to do with postal services than the sellers, and it is only the asian postal services, everything I buy from USA, Europe, or UK I have very little problems with. The main trouble area's are Hong Kong, China, and Singapore, which usually go through the Hong Kong postal depot (The one place that everything going 'missing' has in common).

Re: items continually going missing in transit - Asian sellers

2011.narelle — Wed, 22 Oct 2014 07:57:57 GMT

95% is terrible for a high volume seller,that's a lot of unhappy buyers.I don't shop with anyone under say 99% even 98.1% is a lot of bad fb for a big seller & is a risk.Those choices are making bad transactions for you.Looking at their fb negs is often an indication of what the problems are.This record is there for you to make informed choices about who you buy from.

This is a members board & you will NEVER find an eBay employee here to answer your questions.Just so you know.

Re: items continually going missing in transit - Asian sellers

crusader-rabbit48 — Wed, 22 Oct 2014 08:00:09 GMT

@fonz69jason wrote:
As I said already, 1 in 3 items goes missing, so that is a LOT of items I've had to get refunded .... after wasting 6 weeks at a time for them to arrive. Sellers usually refund no problems, but there has been about 10 this year I have had to open a dispute for.
If you are with Ebay, contact me for details (about 30 items so far this year alone), BUT ..... if you are just a seller/buyer ...... I've no intention of passing on such details as you ask for.

You began the discussion.

Seems to have taken you quite a considerable time to realise, it is a matter of chance, buy from Asia, you may get it you may not.

Wait another considerable time for their now FAMOUS FREE POSTAGE - which means it may arrive or it may not.

Obviously you are not 'chatting' with eBay' here, the details asked for were only an honest attempt to support you with help.

No-one asked for your Passport Number.

Re: items continually going missing in transit - Asian sellers

horizon1907 — Wed, 22 Oct 2014 08:05:04 GMT

Slight change of direction on this one. ( but still on the path I think ) I've mentioned it before, I know. item 261514010186 Cop the F / back and folks keep buying ???

Re: items continually going missing in transit - Asian sellers

crusader-rabbit48 — Wed, 22 Oct 2014 08:07:46 GMT

@fonz69jason wrote:

but there has been about 10 this year I have had to open a dispute for.
(about 30 items so far this year alone),

You also seem a bit confused about your purchases.

Perhaps it was only 10 & they have all arrived.

No, maybe 30 & some are still on their FREE POSTAGE way.

Re: items continually going missing in transit - Asian sellers

2011.narelle — Wed, 22 Oct 2014 08:14:18 GMT

LOLZ i think the O.P got a bit worried about the item number & what can be done with it.Seriously though the item number leads to the seller thus the peoples here can look at the sellers record & people can give suggestions about what's going on,to buy or not to buy etc.

O.P fonze,if other members are willing to give their time &eBay experience to search item numbers,they are doing you a favour & don't get paid for their time here.The sellers have experience buying & selling but that doesn't mean they are going to try to sell their stuff to you,alrightythen.

Re: items continually going missing in transit - Asian sellers

crusader-rabbit48 — Wed, 22 Oct 2014 08:14:36 GMT

@horizon1907 wrote:
Slight change of direction on this one. ( but still on the path I think ) I've mentioned it before, I know. item 261514010186 Cop the F / back and folks keep buying ???

Love this:

Hey Guys Welcome to my store. We are extremely passionate about our business on Ebay. i will cooperate and will give 100% customer satisfaction guaranteed. if there is any sort of issue which is once notified to me, it will be solved straight away

And the +++ Positive :

this seller is the worst, i did not receive the item since i paid 8days ago.

Don't worry guys we can cope with buyers of all walks.

Re: items continually going missing in transit - Asian sellers

2011.narelle — Wed, 22 Oct 2014 08:24:20 GMT

@horizon1907 wrote:
Slight change of direction on this one. ( but still on the path I think ) I've mentioned it before, I know. item 261514010186 Cop the F / back and folks keep buying ???

Excellent point.Buyers often don't look at these stats & they really should to avoid having problems.I would think that seller should be defected out of by now or had their account suspended.

Re: items continually going missing in transit - Asian sellers

horizon1907 — Wed, 22 Oct 2014 08:28:01 GMT

I just can't understand why ebay has allowed this. It apalling to to say the least.

Re: items continually going missing in transit - Asian sellers

2011.narelle — Wed, 22 Oct 2014 08:51:31 GMT

I guess many buyers would think that it was safe to buy from the good guys too.Their fb on the 5th of Oct was at a lowly 96.1% & as if by magic it has climbed to (been fixed by eBay) to 98.9%.Was in another thread.

Very bad selling history of many out of stock items/non delivery after 1 month etc etc.eBay keeps funny defective pets.

Re: items continually going missing in transit - Asian sellers

phorum_junkie* — Wed, 22 Oct 2014 09:48:07 GMT

@fonz69jason wrote:
I don't deal with sellers that have anything less than a 95% positive rating, so I think I'm careful enough. And as stated, I think it is more to do with postal services than the sellers, and it is only the asian postal services, everything I buy from USA, Europe, or UK I have very little problems with. The main trouble area's are Hong Kong, China, and Singapore, which usually go through the Hong Kong postal depot (The one place that everything going 'missing' has in common).

If you are prepared to buy from sellers with such dreadful feedback what do you expect? For a high volume seller I would expect problems if they are below 99.5%

I have had more items not arrive from Australian sellers than from Asian, they may take a while but they arrive eventually and are usually exactly what I expect, ie cheap tat LOL.

Re: items continually going missing in transit - Asian sellers

i-love-my-sheep — Wed, 22 Oct 2014 10:19:38 GMT

@fonz69jason wrote:
As I said already, 1 in 3 items goes missing, so that is a LOT of items I've had to get refunded .... after wasting 6 weeks at a time for them to arrive. Sellers usually refund no problems, but there has been about 10 this year I have had to open a dispute for.
If you are with Ebay, contact me for details (about 30 items so far this year alone), BUT ..... if you are just a seller/buyer ...... I've no intention of passing on such details as you ask for.

95% feedback, you have no-one to blame but yourself.

If you don't want the help of many VERY experienced eBay buyers and sellers that can help, no point coming to the community forums, that is run by buyers and sellers.

I buy from Asian countries quite regularly (several times a week) and only had 2 things EVER not arrive in I don't know how many years. First one never arrived and I was refunded as opposed to getting a replacement and the other arrived after about 4 months, so I repaid the seller. I guess it depends on what you are buying and from whom. The Asian sellers I buy from I have great feedback and I will continue to buy from them while they continue to sell the items that I want.

Re: items continually going missing in transit - Asian sellers

modestbods — Wed, 22 Oct 2014 12:15:06 GMT

@fonz69jason wrote:
As I said already, 1 in 3 items goes missing, so that is a LOT of items I've had to get refunded .... after wasting 6 weeks at a time for them to arrive. Sellers usually refund no problems, but there has been about 10 this year I have had to open a dispute for.If you are with Ebay, contact me for details (about 30 items so far this year alone), BUT ..... if you are just a seller/buyer ...... I've no intention of passing on such details as you ask for.

OP please forgive my 'prying' into your business. I merely wished to see if I could help you out by examining some of the transactions you have had problems with, so that I could see why it was that you were having such trouble and where it was that you might have been going wrong. In order to do so I wanted to take a look at the sellers in question, more specifically the quality of seller, as that is usually the source of such problems.

Since one of the rules of these discussion boards is that you cannot name & shame other ebay users, I was not about to ask for the sellers ID (which if/when a Mod saw it would promptly be deleted anyway). So I asked for some item numbers, & other relevant info so I could take a look at the seller/s & also guage if they were adhering to their own listed 'terms of service'.

Your providing those details, as others have pointed out, is not 'sensitive' information, & it tells me nothing about the buyer involved. If I wished to, I could potentially find most of the sellers involved and many of the transactions, by looking through your feedback, but to do so would be a time consuming/wasteful process. Also, fyi if I wanted to 'poach' your sellers/suppliers I can assure you I wouldn't be interested in the ones that had proven themselves unreliable.

Now... as you suspected, I am indeed just a buyer/seller. In fact I am both a buyer & a seller. I have two ebay accounts, one I use for selling (this one) and a different account that I use exclusively for buying. I am a part time occassional ebay seller, my buying however is not so part time or occassional.

You are very correct though, 1 in 3 orders not arriving is a lot, a heck of a lot in fact, as is opening 10 disputes in 1 year.

I also purchase from China (almost exclusively so), and I have thus far not had a single order go amiss in the last 12 months (from over 1800+ purchases via ebay, and more than double that via direct) nor have I had to open a single dispute in that time. Included in that has been my very recently purchasing in excess of 300 items via 60+ small orders from over 50 different ebay sellers to serve as 'quality sample's' of both their product & service (in order to find a few trusted suppliers of a style of item my best retail shop customer wants, so that I can purchase in bulk from those sellers in future). As a result I haven't had a day go by in the last 20 days without receiving one or more parcels... thus far without a hitch.

Perhaps this has just been dumb luck on my part. If that's the case, then I'll take dumb luck over expertise any day. Of course if it's not dumb luck, you should be questioning what it is that I do differently from you. Had you provided the imformation that I had requested, I would have taken the time and trouble to determine this for you.

Virtually all of my China purchases come in via Hong Kong, so that's not the problem. I'm confident that Narelle and others have now identified the problem, namely buying from proven poorly performing sellers with relatively low rating %'s. This ofc beggers the question; who is to blame, the shark that bit you, or yourself for ignoring the warning signs & choosing to swim in 'shark infested waters'?,

I apologise again, and I ask that you please excuse my having thought I might be able to use my experience of buying safely from China to possibly help you to improve yours.

Best of luck.

Re: items continually going missing in transit - Asian sellers

lyndal1838 — Wed, 22 Oct 2014 12:30:13 GMT

And just to put the icing on your cake OP.....there have been several reports of paypal suspending the accounts of ebay members for making excess claims.

And I don't mean high $ claims...a lot of them were small claims for items not arriving from China. They would certainly be looking closely at a member making claims for 1 item in 3....that is very high.

Re: items continually going missing in transit - Asian sellers

fonz69jason — Fri, 24 Oct 2014 08:17:56 GMT

No worries, thanks for the advice and comments,