topic Re: Help.How is this fair. in Buying

Help.How is this fair.

lytec — Wed, 13 Mar 2013 03:27:27 GMT

Would like some input from others and maybe any suggestions.

I bought 3 items(2 on one auction) and the seller sent me the wrong items.The shirts did not have the badges as per the ebay auction(even though the auction stated it would come with them).The thermal shirt was the wrong color not even listed in the ebay auction.I put in a paypal claim which is awaiting me posting items back to seller.Here is were the problem is.I paid $50 including postage for auctions originally(including postage).Seller sends wrong gear to me.I have to return the goods to seller at my cost (lets say same as he charged $25) which means that I am still out of pocket $25. How is this fair.Its not like I ordered wrong size or anything.The seller completely stuffed up my order and now I am supposed to be out of pocket?Why should I lose $25 and have nothing in return for that.How is this fair?

Re: Help.How is this fair.

putney32 — Wed, 13 Mar 2013 03:32:15 GMT

fairness does not come into it.

did you contact the seller before opening the claim,? asking for the correct items, and stating you would send the wrong ones back once he sent you a satchel or the postage costs?

contact with the seller should always be your first priority before any claim is logdge.

as per paypal's terms and conditions, to go thru their dispute process yes, you will have to pay return postage.(another good reason to try to work it out with the seller first, just dont let it go past the 45day claim period)

Re: Help.How is this fair.

motherbear2003 — Wed, 13 Mar 2013 03:37:09 GMT

It's not fair at all, and if your seller is a decent one you should be reimbursed for the return postage as the seller is at fault. Postage for three shirts in a 3kg satchel using Click & Send with signature required would cost you $11.55. Sounds to me like your seller is one ebay could do without:|

Re: Help.How is this fair.

*bad*angel* — Wed, 13 Mar 2013 03:37:52 GMT

Clearly it's not fair, but it's one of the risks you take when buying online. Very many outlets (even outside of eBay) do not pay return postage for damaged or faulty items nor do they pay to return the replacements to you. It's something you accept if you buy this way, however having said all that most good sellers will offer to refund your return postage when the fault is theirs.

Follow putney's advice and follow through with the Paypal claim. Dont miss the date to escalate and send the items back registered to the address Paypal gives you.

Re: Help.How is this fair.

lytec — Wed, 13 Mar 2013 03:51:26 GMT

yes i did contact the seller but got no joy from him.i guess feedback will be left for him and lesson learned.when i contacted him originally he said he did not have the ones i ordered in stock when he sent them.i then told him he had the same stuff on auction again why could he not send me now.got no reply so claim lodged.

Re: Help.How is this fair.

lytec — Wed, 13 Mar 2013 03:55:16 GMT

also the items are from the us and his postage was $25 so prob the same for me.

Re: Help.How is this fair.

*bad*angel* — Wed, 13 Mar 2013 03:56:56 GMT

Would you be better off trying to sell the items yourself instead of paying return postage (registered) to the US?

Re: Help.How is this fair.

thesoulyearns — Wed, 13 Mar 2013 04:26:51 GMT

In the future, you really should check the return policy details that every seller provides. They usually state: "The buyer is responsible for return postage costs." So, that means, if you return it for an exchange/refund, you're responsible for the return costs. It's usually outlined in the Postage/Returns section of the listing.

99 times out of 100 you won't ever need to worry about a return policy but you really should read what it is, in the case that you do ever need to return something.

http://pages.ebay.com.au/help/buy/contextual/return-policy.html

Re: Help.How is this fair.

motherbear2003 — Wed, 13 Mar 2013 04:57:44 GMT

Oh dear, an international transaction; no wonder postage was $25; it may even cost more than that to send them back:-(

Re: Help.How is this fair.

lytec — Wed, 13 Mar 2013 07:24:17 GMT

thesoulyearns - I understand that,if I change my mind or I ordered the wrong stuff or wrong size I would expect to pay return postage but if the seller sends the wrong stuff why should I be forced to pay and be out of pocket.The seller advertised one item and sent another.

Re: Help.How is this fair.

thesoulyearns — Wed, 13 Mar 2013 08:08:34 GMT

thesoulyearns - I understand that,if I change my mind or I ordered the wrong stuff or wrong size I would expect to pay return postage but if the seller sends the wrong stuff why should I be forced to pay and be out of pocket.The seller advertised one item and sent another.

Yeah I know, you're out of pocket for the postage costs but the seller gets back their items. Maybe someone on here knows of a rule where the seller pays return postage for items that are significantly not as described.

Re: Help.How is this fair.

i-once-was-bump — Wed, 13 Mar 2013 12:37:35 GMT

Clearly it's not fair, but it's one of the risks you take when buying online. Very many outlets (even outside of eBay) do not pay return postage for damaged or faulty items nor do they pay to return the replacements to you. It's something you accept if you buy this way, however having said all that most good sellers will offer to refund your return postage when the fault is theirs.

Follow putney's advice and follow through with the Paypal claim. Dont miss the date to escalate and send the items back registered to the address Paypal gives you.

I have never had to pay return postage on anything I have ordered through mail order catalogues in the distant past and online these days.

I simply phone the company and tell them they have sent the wrong items or they are faulty and have been provided with a Reply Paid address and return number for the parcel and just take the parcel to the PO and that is it.

ebay is the only site I have dealt through that makes the buyer pay for the return of incorrect or faulty items but then ebay is only an avenue through which to trade and they do not sell the actual items thus the difference.

Re: Help.How is this fair.

lindsey2573 — Sat, 16 Mar 2013 04:18:01 GMT

Unfortunately ebays terms state that buyer pays return postage if item not as described. A decent seller would do the right thing but sadly they are few & far between. Best just to leave a neg, cut your losses & move on. The emotional energy drain is not worth it & there are far more important things in life that material posessions & shonky sellers.