topic Re: wrong region dvd in Buying

wrong region dvd

sell-and-post-to-you — Fri, 12 Dec 2014 09:16:17 GMT

Hi every one, a short while ago i recived a dvd that i purchaced, in the listing it stated it was region 4, but alas it is region 2. I would like to know the best way to proceed concerning an exchange or refund, without the seller reciving any bad marks from ebay.

Re: wrong region dvd

sell-and-post-to-you — Fri, 12 Dec 2014 09:39:09 GMT

Also i use the mobile app, i took pictures of dvd and case were it says region 2, first they tell me picture is blury, now i sent second lot of photos and seller tells me when they are to small and when they click on them it takes them to an over seas ebay site!!, i explained to seller that i tryed dvd in my playstation ( only dvd player i have), they reply by saying they never claimed dvd would work in anything other than a dvd player.
now if that were the case would not the seller had written in listing that a multi region dvd player would be required??

Re: wrong region dvd

bigbrickshop — Fri, 12 Dec 2014 09:39:50 GMT

Send the seller a message incase they have sent you the incorrect item.

In your My eBay Purchase History click on Contact Seller > I have a question about using my item or I want to send the seller a message

Re: wrong region dvd

sell-and-post-to-you — Fri, 12 Dec 2014 09:46:54 GMT

I did mesage seller, i feel communication is best before any action is best, thanks brick shop!, do you have any advice regarding my previous comment?

Re: wrong region dvd

bigbrickshop — Fri, 12 Dec 2014 10:07:10 GMT

Sorry, I have no idea about DVDs or Playstations (I don't have either 🙂 )

If the seller is asking for pics it is usually easier to send them directly to their email address. Did you pay by PayPal? Have a look at your PayPal email receipt and it will show you the seller's email address. Send the seller a message through eBay and tell them that you'll send the pics to their direct email account.

If the DVD is not as it was described in the listing and the seller is still unhelpful then you should open a Return Request.

Re: wrong region dvd

lyndal1838 — Fri, 12 Dec 2014 10:23:25 GMT

Region 2 and 4 are usually interchangeable.

I always buy my DVDs from the UK as they are cheaper than in Australia.

Have you considered buying a cheap DVD player that will play Region 2/4 DVDs.....you would soon recoup the cost as the discs are so much cheaper from the UK.

Re: wrong region dvd

sell-and-post-to-you — Fri, 12 Dec 2014 10:25:00 GMT

The seller did not ask for pictures, i sent them to prove i was not lying about the dvd. I will try what you suggested and i will come back if i get stuck or need help processing any(if needed) return request. Thankyou very much for your time and effort replying to me.

Re: wrong region dvd

sell-and-post-to-you — Fri, 12 Dec 2014 10:31:34 GMT

Hi lyndal, im quite happy with my playstation for useage as a dvd player, to be quite honest i dont really want to buy a region 2/4 dvd player, my way of thinking is that if a listing states its region 4 it should be that, yes i realise that dvd's over seas can be cheep, but i guess my point is this, why pay for another dvd player when i should of got what i ordered in the first place. Im not having a go at you.

Re: wrong region dvd

bakeandfry — Fri, 12 Dec 2014 11:16:44 GMT

I must say, good job on reading listings properly, myself i read listings a couple of times just to make shure i get what i pay for, you got some answers im shure will steer you in the right direction, not much else i could add except good luck and i can give you a few pointers about phone use. I use phone.

Re: wrong region dvd

sell-and-post-to-you — Fri, 12 Dec 2014 12:45:16 GMT

Thanks bakenfri, im good for now.
i mesage seller stating i can email them pictures, they send me there email address(albeit broken down, eg blah at dot id dot), wierd thing is that email does not match any email that was on the paypal recipt email. So i sent it to the email that was on my paypal recipt and told them i had done so. See what happens suppose.

Re: wrong region dvd

bigbrickshop — Fri, 12 Dec 2014 20:22:49 GMT

eBay blocks email addresses in messages that's why the seller would have had to spell it out for you. And it's not weird to have different addresses. Many sellers would use a different email address for PayPal payments than their regular email address.

Hopefully you get it all sorted quickly.

Re: wrong region dvd

phorum_junkie* — Fri, 12 Dec 2014 21:59:42 GMT

Most DVD players can be deregionalised if you google your model's details.

Re: wrong region dvd

sell-and-post-to-you — Fri, 12 Dec 2014 22:30:20 GMT

Hi, phorum junkie, my dvd player is a playstation 3, and cant be unlocked, so there for why i ordered a region 4 dvd, not region 2.

Re: wrong region dvd

gec2002 — Fri, 12 Dec 2014 23:15:46 GMT

Support Australian Industry and Sellers and buy Ausutralian Region 4 DVDs and Region B Blu-rays. With the AUD dropping the UK savings aren't as good as they were and the price of Australian DVDs and Blu-rays is now considerabily cheaper than they were 12 months ago.

For the OP if they were sold as Region 4 you should receive region 4. If you don't want to cause the sell a defect email him and ask them to cancel the transaction, and that you will return the DVD on receipt of refund. If they won't do that start an INAD if it was advertised as region 4.

Re: wrong region dvd

black*poppy — Sat, 13 Dec 2014 00:24:10 GMT

I don't think that's fair for the seller to refund and hope the buyer returns the item, it risks the buyer keeping the dvd and the money. However nice the OP seems to be in the forum.

The only really secure and fair way to resolve this is through a dispute process, otherwise the buyer or seller risk losing out unfairly. Clearly the item is not as described so it's not like the defect is truly not warranted.

Re: wrong region dvd

gec2002 — Sat, 13 Dec 2014 01:52:09 GMT

"I don't think that's fair for the seller to refund and hope the buyer returns the item, it risks the buyer keeping the dvd and the money. However nice the OP seems to be in the forum"

I would normally agree however in this case its clearly INAD but the buyer (OP) does not want to cause the seller a defect so doesn't want to do INAD, however the seller should see this and agree to a refund rather than get a guaranteed defect from a INAD. In reality with the new money back Guarantee if the seller doesn't agree they could finish up with no money and no DVD. The odds are all stacked on the buyers side.

Re: wrong region dvd

sell-and-post-to-you — Sat, 13 Dec 2014 02:00:00 GMT

Which ever way i do it, it will be done honestly, i dont want to cause seller any stress, ive sent photos to there email and they agree that dvd is region 2 and not region 4. What is the best way to continue?

Re: wrong region dvd

black*poppy — Sat, 13 Dec 2014 02:20:10 GMT

The problem with opening a return for change of mind or similar (pick one that doesn't cause a defect) is that the seller can then decline it and there is no option for the buyer to then open a second case in either ebay or paypal for INAD.

Receiving negative feedback following refusal for returning an item is grounds to have it removed by ebay. I've had this done myself. The seller may or may not know this. But anyway, the buyer would still be out of pocket with a dvd they can't play.

IMO always best to follow correct process.

The buyer could on-sell I guess, but why should they have to?

Re: wrong region dvd

gec2002 — Sat, 13 Dec 2014 03:27:53 GMT

Thats why I say get the seller to refund the money first, before doing anything, then even if seller declines the cancellation Buyer has the money. The seller is hardly in a position to refuse or he will get a INAD. It puts a risk of no return on the seller but the alternative is a Defect and possibly a neg. Just shows how warped the defect system is!

Re: wrong region dvd

black*poppy — Sat, 13 Dec 2014 05:13:14 GMT

The seller can refuse a return request, and in doing so, insures they will NOT receive a INAD case. You can only open one case per transaction.

Let's just say though, that the seller does refund the purchase price with a promise from the buyer that they will return it. I'm sure that the seller would not be expecting the item to be returned. I think this is common practice.

However, there is nothing to then stop the buyer from giving the seller a defect anyway by giving a neutral/neg or low dsr's. Not a good outcome for the seller to gain a defect AND give the item away for free.

We might think the OP is nice from what we see in the posts, but would feel different from the seller's perspective.