topic Re: Used Camera, No returns. Described as perfect & nothing wrong with it. Dust & smears; re in Buying

Used Camera, No returns. Described as perfect & nothing wrong with it. Dust & smears; returnable?

simc-23 — Sat, 13 Dec 2014 06:50:25 GMT

I recently bought a used camera off eBay.
It was described as used once, perfect condition and nothing wrong with it. However when I looked at the sensor, there is alot of dust, & I mean alot! There is also dust and smears on the back of the lens that came with it.
I've used the automatic cleaning function, but it's still really bad.
I will have to now have to pay to go get this professionally cleaned. Aside from that I'm more worried that dust has got into other sensitive areas of the camera body.
What would be the best course of action? Would this be considered 'item not as described' and eligible for return/refund?
I've attached a photo to show the extent.

Re: Used Camera, No returns. Described as perfect & nothing wrong with it. Dust & smears; re

horizon1907 — Sat, 13 Dec 2014 07:18:37 GMT

If it were me, I would return the Camera. From what I know about servicing and cleaning cameras, it can be quite expensive. The camera, you say, had only been used once. It may have, but it has sat and gathered a lot of dust, which must be cleaned out to be of any use. I would certainly let the seller know that you intend to return it.

Re: Used Camera, No returns. Described as perfect & nothing wrong with it. Dust & smears; re

harley_babes_hoard — Sat, 13 Dec 2014 07:28:01 GMT

Do not touch it, clean/fix it. Once you mess around with it you will no longer be covered. Yes I would open an item not as described and go from there. It really doesn't matter that the seller had no returns in the listing I don't think ebay take any notice of that anyhow. If you are instructed to send it back by ebay or paypal (and only then) make sure you send it signature on delivery, fill out the receipt and have the PO stamp it as well for proof of sending.

Re: Used Camera, No returns. Described as perfect & nothing wrong with it. Dust & smears; re

aps1080 — Sat, 13 Dec 2014 07:42:06 GMT

Return it for refund as not as described.

I used to sell digital camera, (and of course use them), they only get like that if the lens is left off and the sensor left exposed.

Even my 'take bush' old olympus Digital camera that has a crack and gap in the plastic case and has been through 10 years of dusty environment does not look like that.

So get a refund, plenty of cameras on ebay.

Re: Used Camera, No returns. Described as perfect & nothing wrong with it. Dust & smears; re

idss1 — Sat, 13 Dec 2014 19:25:09 GMT

You definitely are entitled to a refund, as the damage (dust) was not disclosed during the sale. Unfortunately you will be out of pocket for the return postage. To protect yourself, you must open a dispute and you will be instructed when to return the item. When you post the item, it MUST have online tracking (be registered) so you can provide Ebay/Paypal with proof of the return. Hope this helps 🙂

Re: Used Camera, No returns. Described as perfect & nothing wrong with it. Dust & smears; re

curraone — Sat, 13 Dec 2014 20:21:09 GMT

@simc-23 wrote:
I recently bought a used camera off eBay.
It was described as used once, perfect condition and nothing wrong with it. However when I looked at the sensor, there is alot of dust, & I mean alot! There is also dust and smears on the back of the lens that came with it.
I've used the automatic cleaning function, but it's still really bad.
I will have to now have to pay to go get this professionally cleaned. Aside from that I'm more worried that dust has got into other sensitive areas of the camera body.
What would be the best course of action? Would this be considered 'item not as described' and eligible for return/refund?
I've attached a photo to show the extent.

What did the seller say when you emailed him, enclosing the photo, and told him about the problem?

Re: Used Camera, No returns. Described as perfect & nothing wrong with it. Dust & smears; re

harley_babes_hoard — Sat, 13 Dec 2014 20:36:38 GMT

The OP cannot send a camera registered, Registered is only for large letters. It' signature on delivery for parcels

Re: Used Camera, No returns. Described as perfect & nothing wrong with it. Dust & smears; re

phorum_junkie* — Sat, 13 Dec 2014 22:36:28 GMT

Please only return the camera after going through either a Paypal or ebay dispute and only return it to the address given to you in the dispute. If the new ebay dispute process works as it should then the seller will have to pay for the return postage if you win the not as described dispute but there seem to be a lot of problems with this as ebay don't seem to understand that paid for return post labels are not an option with AP.

Re: Used Camera, No returns. Described as perfect & nothing wrong with it. Dust & smears; re

2106greencat — Sat, 13 Dec 2014 23:08:57 GMT

@deal73 wrote:
You definitely are entitled to a refund, as the damage (dust) was not disclosed during the sale. Unfortunately you will be out of pocket for the return postage. To protect yourself, you must open a dispute and you will be instructed when to return the item. When you post the item, it MUST have online tracking (be registered) so you can provide Ebay/Paypal with proof of the return. Hope this helps 🙂

Please don't give incorrect advice, the seller is reponsible for return of INAD not the buyer and this has been the case for over 6 weeks now.

You can not register a parcel, you can only request SOD.

OP follow pj's advice, go through the correct channels to protect yourself.

Re: Used Camera, No returns. Described as perfect & nothing wrong with it. Dust & smears; re

simc-23 — Sat, 13 Dec 2014 23:24:30 GMT

The seller hasn't replied yet, but they have a few more days before eBay intervenes.

Re: Used Camera, No returns. Described as perfect & nothing wrong with it. Dust & smears; re

simc-23 — Sun, 14 Dec 2014 08:11:54 GMT

So the seller replied to me today.

They said they got the camera checked out before they sold it and the store said it was fine :S
The seller was quite shocked about the whole thing and does not seem to want to accept a return. I don't think they quite understand that this level of dust isn't a quick fix.

@simc-23 wrote:
I recently bought a used camera off eBay.
It was described as used once, perfect condition and nothing wrong with it. However when I looked at the sensor, there is alot of dust, & I mean alot! There is also dust and smears on the back of the lens that came with it.
I've used the automatic cleaning function, but it's still really bad.
I will have to now have to pay to go get this professionally cleaned. Aside from that I'm more worried that dust has got into other sensitive areas of the camera body.
What would be the best course of action? Would this be considered 'item not as described' and eligible for return/refund?
I've attached a photo to show the extent.

I don't want to get eBay involved, but I think it may come to that.

Re: Used Camera, No returns. Described as perfect & nothing wrong with it. Dust & smears; re

dabbleroz — Mon, 15 Dec 2014 03:38:05 GMT

simc-23 wrote:

The camera may in fact be fine as in perfectly functional. Did the description say no dust etc? I notice the sample image you put up says it was shot at f22. If the seller nor the store (who checked the camera) did not shoot their own pics at f22 there is a chance they may not have actually noticed the dust on images to suspect a potential issue. I have taken images where dust registered at f11 or f16 but not f2.8 etc.

How much does it cost to get a sensor 'professionally' cleaned? I have never used the service myself, these days I rely on the camera's own cleaning function or use other appropriate cleaning tools such as rocket blower brushes, lens wipes, isopropyl alcohol etc (used with care and with items that are out of warranty). Oh and I always remember that if I am going to shoot at small apertures I am risking specks of dust showing up no matter which camera or lens.