topic Re: Seller has cancelled transaction & now I can't leave feedback in Buying

Seller has cancelled transaction & now I can't leave feedback

jadafigures — Mon, 15 Dec 2014 22:18:07 GMT

I purchased an Item from a seller, after two weeks I find that my money has been refunded and that the transaction was cancelled. So I contacted the seller to ask why and there was no reply. I went to leave feedback for this transaction and there is no leave feedback option. How is this possible?

Is this a loophole for sellerS?

I did contact ebay about this and they confirmed that if the seller cancels the transaction via eBay, then I would not be able to leave feedback.

Surely this is not right? A friend of mine is a seller on here and we have gone through their sold items and they do not have the option from the drop down to cancel the transaction unless a refund is done from paypal first, is it only certain sellers that have this option?

Re: Seller has cancelled transaction & now I can't leave feedback

daniellebradydesigns — Tue, 16 Dec 2014 03:38:40 GMT

If you were refunded and the seller cancelled the transaction, why would you need to leave feedback anyway?

Re: Seller has cancelled transaction & now I can't leave feedback

i-love-my-sheep — Tue, 16 Dec 2014 03:44:40 GMT

@thebowlerhat2012 wrote:
If you were refunded and the seller cancelled the transaction, why would you need to leave feedback anyway?

My guess is, it would be "the seller is going to pay dearly for doing this and I will make him pay by giving him a big red dot and trash his stars. That'll tech him to deal with me like that".

Re: Seller has cancelled transaction & now I can't leave feedback

daniellebradydesigns — Tue, 16 Dec 2014 03:54:00 GMT

Sounds about right.

Re: Seller has cancelled transaction & now I can't leave feedback

digital*ghost — Tue, 16 Dec 2014 08:42:44 GMT

Actually, this sounds odd to me - what was the reason for the cancellation and refund? Sellers cancelling / refunding due to not being able to supply an item is one of the biggest bees in eBay's bonnet right now, not only is the ability to leave FB supposed to be available (as far as I know), but the seller is supposed to get a defect for it (not visible, but quite harmful), and I have never heard of the option to leave FB no longer being there for a cancelled transaction. In fact, most sellers avoid cancellations in a variety of circumstances because the option to leave feedback remains available.

The only time I've ever known or heard of the ability to leave feedback disappearing on a paid-for item is when eBay (not the seller) removes the listing from the site entirely, usually due to a policy breach of some kind.

I can see the option to remove FB abilities for a buyer-initiated cancellation, but it's hard to imagine eBay doing it for seller-initiated cancellations. (Unless, as you said, they're one of eBay's preferred sellers, I s'pose).

Re: Seller has cancelled transaction & now I can't leave feedback

wildviolet — Tue, 16 Dec 2014 10:10:22 GMT

By "buyer -initiated" do you mean a situation where a buyer has asked a seller by eBay message to cancel an order?

Could it be, in the case of the buyer who did not request the seller to cancel and finds seller has cancelled and now there is no feedback option, that the seller concerned did not select the real reason to eBay for cancelling the transaction to eBay and made it seem as if buyer asked the seller to cancel? To avoid a defect?

In the seller cancellation process being discussed (the one that does not require buyer to accept or decline) the reason selected for the cancellation is not given until after the buyer has confirmed to eBay that a refund has been received.

One of the options a seller can select is:

"The buyer asked to cancel the order, or there's an issue with the buyer's address"

Re: Seller has cancelled transaction & now I can't leave feedback

digital*ghost — Tue, 16 Dec 2014 11:04:14 GMT

@wildviolet wrote:
By "buyer -initiated" do you mean a situation where a buyer has asked a seller by eBay message to cancel an order?

Could it be, in the case of the buyer who did not request the seller to cancel and finds seller has cancelled and now there is no feedback option, that the seller concerned did not select the real reason to eBay for cancelling the transaction to eBay and made it seem as if buyer asked the seller to cancel? To avoid a defect?

In the seller cancellation process being discussed (the one that does not require buyer to accept or decline) the reason selected for the cancellation is not given until after the buyer has confirmed to eBay that a refund has been received.

One of the options a seller can select is:

"The buyer asked to cancel the order, or there's an issue with the buyer's address"

If they selected that option, as far as I'm aware, it still currently requires the buyer to confirm that they've received the refund in order for the cancellation to be processed (within 10 days), and (again, AFAIK), the option to leave feedback remains available either way...

But, admittedly, this new cancellation process was implemented only recently, and not very well at that, with eBay sending emails to buyers to confirm a refund when that option was selected, even on items that were never paid for, so the actual outcome of a cancellation request is, at least for the time being, a little indefinite. It's quite possible the seller selected that option in an effort to avoid a defect, if that's what happened, but I'm still unsure as to why feedback can't be left....unless eBay will actually be removing the option in those circumstances, or it's maybe something due to a cancellation request timing out. I can't say much for sure as I don't have a lot to go on thus far (in so far as personal experience with the new system, or accounts from others).

There's an 'official' buyer initiated cancellation request, which should come through to the seller's message box as "request to cancel order". I received one of those the other day, but I didn't follow through on the cancellation as it was actually due to some eBay spam that wasn't clear enough (buyer thought they were being prompted to pay again for an item they'd already paid for and received, when in actual fact it was eBay trying to encourage them to checkout items that were still in their cart).

The one and only cancellation request I've sent since the new system was implemented was several days after the purchase and the buyer had never paid for it - mine was processed immediately without the buyer having to agree or confirm a refund, as eBay somehow recognised it wasn't paid for, but most other sellers have reported having to get the buyer to confirm a refund of a non-payment, or waiting at least 10 days before it closes off.

Re: Seller has cancelled transaction & now I can't leave feedback

wildviolet — Tue, 16 Dec 2014 12:18:48 GMT

digital*ghost wrote:

There's an 'official' buyer initiated cancellation request, which should come through to the seller's message box as "request to cancel order".

When did an official buyer initiated cancellation request become available? Until now I've been under the impression this was not available until February 2015.

Re sellers cancelling a transaction who falsely claim "the buyer has requested the cancellation or there is a problem with the address" option in an attempt to avoid a defect, isn't this a loophole in the seller Cancelling A Transaction process for unscrupulous sellers? Or is there a defect for any and all options in this process?

Re: Seller has cancelled transaction & now I can't leave feedback

digital*ghost — Tue, 16 Dec 2014 14:58:37 GMT

@wildviolet wrote:
@digital*ghost wrote:

There's an 'official' buyer initiated cancellation request, which should come through to the seller's message box as "request to cancel order".

When did an official buyer initiated cancellation request become available? Until now I've been under the impression this was not available until February 2015.

Re sellers cancelling a transaction who falsely claim "the buyer has requested the cancellation or there is a problem with the address" option in an attempt to avoid a defect, isn't this a loophole in the seller Cancelling A Transaction process for unscrupulous sellers? Or is there a defect for any and all options in this process?

At the moment, the request to cancel a transaction is one of the options provided as the reason when you contact a seller, so it becomes the message heading - I don't think there is anything actionable within the request or message, though, and if a seller agrees they will have to initiate the process and the buyer agree still (I think), so by 'official', I more meant that it's recorded with eBay that the buyer wanted the transaction cancelled.

The additional request option being introduced I think is the one limited to within the hour of purchase? And I suspect that if one of those requests is received, there will be something immediately actionable within the request (much like a simple 'agree' button for the seller rather than having to turn around and send a counter-request, as such.....if eBay can manage to implement something that's simple ).

Selecting the option that the buyer changed their mind is not supposed to result in a defect in itself, but still could if the buyer disagrees (if that's an option - unfortunately I have no idea what the buyer sees, or what all of the options provided are, when they receive one, other than eBay ask them to confirm that they received a refund).

Re: Seller has cancelled transaction & now I can't leave feedback

carnabycool — Tue, 16 Dec 2014 16:50:12 GMT

digital*ghost wrote:

I've just checked and yes, you are right, that is an available option and I am of the same opinion as you that it's just a request made durectly to the seller.

digital*ghost wrote:

"The additional request option being introduced I think is the one limited to within the hour of purchase? And I suspect that if one of those requests is received, there will be something immediately actionable within the request (much like a simple 'agree' button for the seller rather than having to turn around and send a counter-request, as such.....if eBay can manage to implement something that's simple ."

Yes, according to eBay's new after-sales-experience information un the Seller Centre a special feature will be available for buyers to request a seller to agree to cancel a transaction within an hour of purchase.

digital*ghost wrote:

At present when the Seller cancels a transaction on eBay (using the process that is not the one where the buyer accepts or declines) the buyer is not shown the reason the seller has given to eBay. Buyers only find out the reason the seller has given eBay after they (buyers) have replied to the eBay request to confirm the refund. The reason is then given in an eBay message confirming the cancellation that follows the buyer's refund confirmation. There is no option to disagree. I found this out recently from first hand experience as a buyer experiencing this alternative seller cancelling a transaction process for the first time. The seller had given eBay the reason I pasted earlier in this discussion but as i had not requested a cancellation and as there is no problem with my address this caused me to wonder why that the seller used that reason. I don't know for sure but it seems to me that the seller has succeeded in avoiding a defect = loophole...

Re: Seller has cancelled transaction & now I can't leave feedback

2106greencat — Wed, 17 Dec 2014 04:49:56 GMT

Looks like it could be a little bit of kharma - going by the 2 negs you received yourself.

Just sayin'

Re: Seller has cancelled transaction & now I can't leave feedback

2011.narelle — Wed, 17 Dec 2014 05:41:54 GMT

There is also a loophole with buyers with multiple ID's .Seller blocks one ID due to a nightmare buyer,so buyer opens another ID to avoid the block.

How many ID's do you have? I count 3 so far with a total of 50+ negs given to sellers.Some buyers just like to wield the stick that ebay gives them

So much for ebay's theory that a buyer with a negative experience is less likely to shop on ebay again.

Re: Seller has cancelled transaction & now I can't leave feedback

2011.narelle — Wed, 17 Dec 2014 06:12:57 GMT

Oh if anyone is wondering what my comment to carnabycool is about,just look at the thread started by taj555 titled-removal of negative follow up to feedback comment.

A must read for anyone who sells fancy dress and/or party wigs or any item starting at .99c.Unless you have kinda met & know already.

Same category items,same negs,same buyer just different ID's.

Re: Seller has cancelled transaction & now I can't leave feedback

the_pooze — Wed, 17 Dec 2014 09:07:53 GMT

Yup, got to agree with Cat, all reads a little like the pot calling the kettle.

Re: Seller has cancelled transaction & now I can't leave feedback

be-like-water — Wed, 17 Dec 2014 17:00:18 GMT

Have found myself in the same situation:

http://community.ebay.com.au/t5/Buying/Won-Auction-amp-Paid-for-item-Then-seller-cancels-transaction/m-p/1646525#M51267

It does seem there is a loophole here, regardless of anyone's status... just sayin'

Re: Seller has cancelled transaction & now I can't leave feedback

jkellick1962 — Wed, 17 Dec 2014 17:55:58 GMT

Pay-pal put a lock on my account till I could prove I was buying all this cheap stuff and the seller seemed to blame me cuz it was pay-pal doing and I was refunded the money back and lost my bid and when it came back up for bid again it was double the price.

Re: Seller has cancelled transaction & now I can't leave feedback

i-love-my-sheep — Thu, 18 Dec 2014 08:58:31 GMT

One poor seller copped a neg because they refunded........but there was no apology. For goodness sakes. It's no wonder buyers get such a bad rap. it's buyers like this that are causing good sellers to shut up shop because they're sick of being scammed.

It's party time, who wants a special invite? I have 3 names on the list already!

Re: Seller has cancelled transaction & now I can't leave feedback

lloyd-au2015 — Tue, 08 Jul 2025 15:44:07 GMT

Hi I had the same problem when I decided to purchase a item on ebay 18 pack of Robert tims coffee bags it was from Melbourne and it said free postage in Australia then seller cancelled order when they relized I lived in western Australia did not honour free postage I couldn't leave feedback so I bought the item again and left negative feedback . Hopefully this time they dont cancell the order

Re: Seller has cancelled transaction & now I can't leave feedback

lezned-toycollector — Tue, 08 Jul 2025 17:41:39 GMT

Let's see if I've got this straight...

You breached the abusive buyer policy... and the feedback policy... and then dragged up an 11 year old thread to skite about it.

Wow... the mind boggles 😯

Re: Seller has cancelled transaction & now I can't leave feedback

sandypebbles — Tue, 08 Jul 2025 18:53:27 GMT

Hopefully this time the seller reports you for violating policy and eBay acts on it

If not at least other sellers reading here know the kind of buyer you are and can block you from buying from them