topic Re: Buyer Refund in Buying

Buyer Refund

peppersistersfashion — Mon, 22 Dec 2014 13:26:31 GMT

Can I find out what is the protocol when a seller has informed me they are out of stock, item has already been paid for via PayPal and seller has informed me they will refund me my money.

As yet I've not had a refund, do I cancel the transaction to get the ball rolling?

I want something showing in eBay or PayPal that this seller has reneged on his obligations as a seller to have stock and to issue a refund. (last feedback for this seller stated that refund was given for the same item, so they knew they didn't have stock)

Re: Buyer Refund

lyndal1838 — Mon, 22 Dec 2014 15:08:31 GMT

No, you cannot cancel the transaction.....only the seller can do that.

If you funded the payment with a credit card or Visa debit card the refund will go back to that account and will take several days to show.

You can check if the refund has been initiated by going into your paypal account and finding the transaction. It will show in the Status if you ave been refunded.

Re: Buyer Refund

harley_babes_hoard — Mon, 22 Dec 2014 19:08:19 GMT

if they refund you in full through paypal they will most likely receive a defect. you can leave appropriate feedback too which will also be visible on their account.

Re: Buyer Refund

dithommo — Mon, 22 Dec 2014 21:30:03 GMT

Exactly the same issue I am currenty going through. Seller does not have in stock, I request refund to my PayPal (From which I paid with available funds) but seller insists on refund via direct debit. I have contacted PayPal and they are sorting it.

Re: Buyer Refund

phorum_junkie* — Mon, 22 Dec 2014 22:30:32 GMT

Your seller is an idiot. If they refunded you by direct debit (which is perfectly safe for you) then you could still open a Paypal dispute and the seller would lose so you would get a refund twice, also the seller would not get their Paypal fee back either.

The reason they want to do this is they think they will avoid a defect but it wouldn't stop you trashing their stars which would give them a defect anyway.