topic Re: leave positive feedback before cancellation request? in Buying

leave positive feedback before cancellation request?

cupcake15 — Wed, 18 Mar 2015 00:40:19 GMT

So I bought this item from a seller and paid through paypal, but then I found out I already have a spare one at home, so I asked the seller to cancel the transaction and refund the money.

But the seller replies

"in this case please leave us a good feedback on the one you wish to cancel and advise by email again and we will send a cancellation request to ebay and refund your money."

So wait a minute, why would I leave the seller a positive feedback before I receive the item or the refund.

What should I do in this case?

Re: leave positive feedback before cancellation request?

digital*ghost — Wed, 18 Mar 2015 00:52:00 GMT

The seller is trying to avoid an unwarranted defect, is my guess, which eBay will often bestow upon the seller for the sin of a buyer suddenly not wanting the item they bought anymore. (Refunds for any reason can trigger these, that's why they are asking you to effectively officialise the request, so that if eBay does give them a defect, they can spend the several hours on the phone that it often takes to bang their head against a brick wall and maybe, finally, get to talk to someone who can not only understand they don't deserve a defect, but also knows it's possible to remove the unwarranted ones - a rare thing for eBay customer service reps).

They are probably asking for positive feedback so that you don't turn around and give them a neg for agreeing to the cancellation request, which can (and does) happen. I don't personally ask for feedback from buyers at all, and I definitely wouldn't for a cancelled transaction, but I can still understand where they're coming from, since they are facing several risks at the moment (not to mention expenses incurred as soon as the sale was made), and the buyer is facing virtually none.

Re: leave positive feedback before cancellation request?

bakeandfry — Wed, 18 Mar 2015 00:52:34 GMT

Does it wobble?

Re: leave positive feedback before cancellation request?

padi*0409 — Wed, 18 Mar 2015 00:53:49 GMT

TBH I doubt if too many boardies will be interested in giving you advice after your last thread where you ignored nearly all of it................

Re: leave positive feedback before cancellation request?

boggo58 — Wed, 18 Mar 2015 01:46:24 GMT

Is this the same as returning something youve bought from a shop but found out you already had one ?

I think the seller is comepletely justified in not cancelling the transaction, and you should give the seller positive feed back if he didnt.But good on the seller if he agrees to cancelling it.

Re: leave positive feedback before cancellation request?

lyndal1838 — Wed, 18 Mar 2015 01:47:07 GMT

@kuromusha1 wrote:
So I bought this item from a seller and paid through paypal, but then I found out I already have a spare one at home, so I asked the seller to cancel the transaction and refund the money.

But the seller replies

"in this case please leave us a good feedback on the one you wish to cancel and advise by email again and we will send a cancellation request to ebay and refund your money."

So wait a minute, why would I leave the seller a positive feedback before I receive the item or the refund.

What should I do in this case?

If you want the refund I would do as the seller asks.

Re: leave positive feedback before cancellation request?

fixnwear — Wed, 18 Mar 2015 01:48:13 GMT

kuromush1,

Just because you discovered you no longer need the item and want a cancellation would't inspire no seller these days to give you one.

Can't tell you how many times have I read on the boards how buyers either don't click on the cancellation to say they agree - just p..s off and leave it like that, hanging in the air for seller to have to wait the full period, 8 days before they can relist.

And then, sometime down the line, or even imediatelly - they leave a neg for seller!

As there is a deliberately contrived and engineered mistrust between the buyers and sellers - you have what is called a Mexian standoff.

You won't leave the f/back first in order to reasure them of your good intentions and they won't cancell the item without it!

Give them the f/back for crying out loud, least you can do under the circumstances, you'll get out of itscott free and they are left with wasted time, days of waiting listing charges, PP charges for refunds.

And, I fail to see what on earth has f/back got to do with receiving a refund.

If ther seller is a shonk no amount of wielding the treat of a neg over their heads will compel them to give you one, and if they are not a shonk you'll get your refund in a timely fashion.

Re: leave positive feedback before cancellation request?

donut1.6 — Wed, 18 Mar 2015 01:51:24 GMT

The seller has not yet posted the item, all he has to do is refund my money and cancel the transaction. What risk is he facing?

Re: leave positive feedback before cancellation request?

donut1.6 — Wed, 18 Mar 2015 01:53:32 GMT

What if I leave a positive feedback, the seller does not send item nor refund? I then open paypal dispute, but seeing the positive feedback, paypal decides in seller favour. I risk losing my money.

Re: leave positive feedback before cancellation request?

lyndal1838 — Wed, 18 Mar 2015 01:56:22 GMT

@investmenttechnology wrote:
The seller has not yet posted the item, all he has to do is refund my money and cancel the transaction. What risk is he facing?

He is facing the very real risk of getting a defect from ebay because he has done you a favour and refunded your money.

Too many defects and he will be unable to sell at all.

How would you feel if you were partly responsible for a seller being thrown off ebay because you forgot you had an item?

Re: leave positive feedback before cancellation request?

fixnwear — Wed, 18 Mar 2015 01:59:00 GMT

kuromush/investm.

The seller has not yet posted the item, all he has to do is refund my money and cancel the transaction. What risk is he facing?

Don't tell me you haven't bothered to read a word of the above posts explaining EXACTLY your question!

But, just to make double sure, feel free lo list something, find that your buyer no longer wants it and requests the cancellation, especially after they paid with PP.

As they said, experience is the best teacher.

Re: leave positive feedback before cancellation request?

digital*ghost — Wed, 18 Mar 2015 02:33:31 GMT

@investmenttechnology wrote:
What if I leave a positive feedback, the seller does not send item nor refund? I then open paypal dispute, but seeing the positive feedback, paypal decides in seller favour. I risk losing my money.

Well, that would depend on what your positive feedback says, whether it has an influence on a dispute at all. If you're so worried about it, write something along the lines if "thanks for agreeing to my request to cancel". And I personally wouldn't rate the stars, except for maybe communication.

Please, at least try to consider (and maybe even care) about the fact that your actions have consequences for other people. It might seem like such a simple to thing to go actually, I don't need this after all, but it's not that simple for the seller. The risk of defects aside, even if they cancel the transaction and refund you in full without picking / packing the item, creating a postage label etc, you have cost them time and unrecoverable money.

Re: leave positive feedback before cancellation request?

lyndal1838 — Wed, 18 Mar 2015 02:43:39 GMT

Digi, from previous threads I don't think the OP understands consequences at all. If he does, it seems he does not care.

Re: leave positive feedback before cancellation request?

digital*ghost — Wed, 18 Mar 2015 02:54:33 GMT

@lyndal1838 wrote:
Digi, from previous threads I don't think the OP understands consequences at all. If he does, it seems he does not care.

I can only live in hope 😄 , if not for this member, then perhaps for a few others who may not have been aware frivolous purchase decisions are not so frivolous for the seller.

Re: leave positive feedback before cancellation request?

padi*0409 — Wed, 18 Mar 2015 03:03:24 GMT

The old expression "you can lead a horse to water..................." comes to mind Digi...........

Re: leave positive feedback before cancellation request?

digital*ghost — Wed, 18 Mar 2015 03:16:02 GMT

@padi*0409 wrote:
The old expression "you can lead a horse to water..................." comes to mind Digi...........

You can lead a person to knowledge, but you can't make them think. 😉

Re: leave positive feedback before cancellation request?

padi*0409 — Wed, 18 Mar 2015 03:28:34 GMT

ROFL Digi, we should start up a songwriting team - I'll do the first line then you can do the second................

Mick Jagger n Keith Richards look out. hahahahaha

Re: leave positive feedback before cancellation request?

digital*ghost — Wed, 18 Mar 2015 03:34:14 GMT

I can't take credit for that one, I'm not sure who came up with it, but I saw it posted on Facebook recently (think it was actually an eBay-related post, funnily enough ).

But... I do know how to rhyme, so we've got that going for us. 😄

Re: leave positive feedback before cancellation request?

padi*0409 — Wed, 18 Mar 2015 03:37:43 GMT

Reckon we should order a Learjet or go straight for a customised Dreamliner ???????

Re: leave positive feedback before cancellation request?

digital*ghost — Wed, 18 Mar 2015 03:44:22 GMT

Nah, we should definitely commission Holden to build a custom Torana LX SLR 5000 that can fly - you can pick who gets hired as the pilot / driver. 😄

Two words: sky. donuts.