topic Re: Voucher failed in Buying

Voucher failed

sheilakangaroo — Tue, 24 Mar 2015 10:07:10 GMT

I was emailed a $10 voucher to spend on an Ebay Paypal purchase. I have a programme that puts a key beside real Ebay emails and this one had the key. I bought a swimsuit and applied the voucher. It seemed to be accepted and took the $10 off the total but when I went to do the final payment I was informed this email address is not connected to your account and asked to pay the full amount. I would not have bought the item if I had not been given the voucher but I was now forced into paying the full amount because I bought it on a "buy it now". The statement about the email address not being connected is false. It is my connected email and the voucher was sent, by Ebay, to that email address. The fine print on the voucher email says Ebay will not be responsible for failure while trying to use the voucher. I feel cheated by Ebay and want to warn others not to fall into this trap/scam/whatever it is. If it is not a scam and someone knows what I did wrong, please tell me. i would like the $10 back.

Re: Voucher failed

maraphee — Tue, 24 Mar 2015 10:38:32 GMT

The same thing has happened to me. I also received a $10 off voucher which fails on Paypal checkout stating my email address is not valid (it is) No one at Paypal or Ebay could give me any answers. The email with the voucher shows the "secure green Paypal lock".

I feel cheated too. I now have to pay full price for the item that I only bought because of the discount. Can anyone explain if this voucher is legitimate or not.

Re: Voucher failed

ambersbabystuff — Tue, 24 Mar 2015 13:46:53 GMT

I have also had this issue, email appears legit and links to your ebay page I didn't have to log in as I was already logged in and it just opened a new tab, so doesn't seem suss, but does not work??

Re: Voucher failed

indigorosey — Tue, 24 Mar 2015 15:16:34 GMT

It worked for me - is your Paypal email the same as your eBay email? Perhaps that is the problem. I don't know if it is too late but you can add the email to your Paypal account and verify it.

Re: Voucher failed

4myson2003 — Tue, 24 Mar 2015 20:38:24 GMT

@sheilakangaroo wrote:
I was emailed a $10 voucher to spend on an Ebay Paypal purchase. I have a programme that puts a key beside real Ebay emails and this one had the key. I bought a swimsuit and applied the voucher. It seemed to be accepted and took the $10 off the total but when I went to do the final payment I was informed this email address is not connected to your account and asked to pay the full amount. I would not have bought the item if I had not been given the voucher but I was now forced into paying the full amount because I bought it on a "buy it now". The statement about the email address not being connected is false. It is my connected email and the voucher was sent, by Ebay, to that email address. The fine print on the voucher email says Ebay will not be responsible for failure while trying to use the voucher. I feel cheated by Ebay and want to warn others not to fall into this trap/scam/whatever it is. If it is not a scam and someone knows what I did wrong, please tell me. i would like the $10 back.

Yep...I got caught out awhile back and i just got another $10 offer and i just deleted it straight away.

False advertising IMO..

Re: Voucher failed

ambercat16 — Wed, 25 Mar 2015 08:15:01 GMT

I just tried to use the voucher and failed too. The message said "This discount is not linked to this PayPal account"

I only have one email address and both Paypal and Ebay seem to have no difficulty sending emails to me on that email address so I have no idea what is going on.

I'll keep reading here to see what happens.......

Re: Voucher failed

bakeandfry — Wed, 25 Mar 2015 11:51:30 GMT

I got the voucher, cant use it on the ebay app due to the code having an underscore, i adked my seller to send me a invoice to my email and payed that way, the voucher worked but i still got charged total cost. Very weird.

Re: Voucher failed

ambercat16 — Wed, 25 Mar 2015 12:20:12 GMT

Just got another email from PayPal apologising for the "technical issue" and saying that the voucher will be available to use from 30 March.

We sent you an email yesterday with $10 to spend on eBay. You may have noticed that we experienced a technical issue with the voucher code that was sent to you. Don’t worry, you are still eligible for the voucher, it will be available to use from 30 March 2015

So I guess I'll try again then.

Re: Voucher failed

milo2oatis — Wed, 25 Mar 2015 12:21:21 GMT

I just contacted PayPal & they got back to within minutes saying:

"We're sorry

We apologise for any inconvenience caused."

Looks like they goofed up somehow. We'll have to try again on 31 March 2015. Fingers crossed. 🙂

Re: Voucher failed

simply_fascinating — Wed, 25 Mar 2015 13:53:51 GMT

Yeah I am sure the seller will be happy to wait until the 30th !!

same happened to me today......

mines only a small purchase and I have money to pay now and I will but it is not acceptable...what if I didn't have the money in my "secret scrapbooking funds" account ...lol.....?? I would have to let hubby know I was spending more money on stamps again....hehe

Re: Voucher failed

ambercat16 — Wed, 25 Mar 2015 14:08:47 GMT

I certainly wouldn't make the seller wait. I have already paid for that purchase. I meant that I will use the voucher on the next purchase I make after 30March.

Re: Voucher failed

bakeandfry — Wed, 25 Mar 2015 19:32:12 GMT

I just got an email from paypal, woops they had a technical issue with voucher, i read the t&c's before using it and all that was there was an expire date, no starting date, and it annoys me that i had to get my seller to send me a invoice just so i can use it!!

Re: Voucher failed

peacock_embroidery — Mon, 30 Mar 2015 19:17:25 GMT

I have attempted to use the voucher twice now and it failed both times. I had to pay full price for items that I was only purchasing because of the $10 voucher. Will be ignoring any future emails with vouchers.

Re: Voucher failed

reserves! — Mon, 30 Mar 2015 21:28:28 GMT

It's the 30th and the voucher failed first atempt. I had a $10 voucher like this 2 or 3 years ago and it went smoothly. My email address for PayPal/eBay are the same as back then.

Re: Voucher failed

reserves! — Mon, 30 Mar 2015 22:17:31 GMT

I rang the PayPal 1800 (Toll Free) and explained the details of the voucher failure. PayPal quickly said that they would credit my account with $10.00 (minus the cost of the call!) and not to bother with trying to enter the voucher code. Oh well, that is a resolution and they did say sorry during the call.

Re: Voucher failed

Anonymous — Tue, 31 Mar 2015 02:54:39 GMT

I'm having the same problem, made written complaint to paypal but still haven't heard from them... now I have a seller waiting for my payment. Never happened to me before.

Re: Voucher failed

milo2oatis — Wed, 01 Apr 2015 01:49:37 GMT

The original voucher email said:

"It's been a while since you've shopped with us, so we're giving you $10 to find something you love on eBay."

My voucher didn't work so I contacted customer support & I got this back:

"We understand that you may be awaiting a response from us regarding the $10 eBay voucher you received from us earlier this week. We experienced a technical issue when distributing the voucher code and consequently some of our customers may have received it inadvertently. Don’t worry you are still eligible for the voucher which will be available for you to use from 30 March, 2015."

So my theory is only people who haven't recently used PayPal are eligible. They pretty much say that, without stressing the point. That would explain why some get it to work & most don't. PayPal done goofed.

So how long has it been since the voucher email that you guys used PayPal? For me it was 12 days & the voucher didn't work.

Re: Voucher failed

milo2oatis — Wed, 01 Apr 2015 02:01:33 GMT

@indigorosey wrote:
It worked for me - is your Paypal email the same as your eBay email? Perhaps that is the problem. I don't know if it is too late but you can add the email to your Paypal account and verify it.

Out of curiosity how long had it been since you'd used PayPal prior to getting the voucher email?

It appears that only those who haven't recenlty used PayPal are eligible. I just want to work out if that is the case, because they pretty much admit that their technical difficulty was sending vouchers to ineligible customers.

Re: Voucher failed

i-love-my-sheep — Wed, 01 Apr 2015 02:57:03 GMT

Some buyers were getting an email saying it would be valid after the 6th. Might be worth trying again then.

Re: Voucher failed

milo2oatis — Wed, 01 Apr 2015 06:22:27 GMT

My theories just went out the window. I decided to try it again & it worked. I bought something from the UK instead of AU. Maybe that makes a difference? Or maybe it was a time difference thing with the start date? So confused.