topic Re: $10 voucher in Buying

$10 voucher

joyandhappinessatchannel44 — Tue, 24 Mar 2015 05:45:56 GMT

I got sent an ebay/ paypal voucher but when I tried to use it, got a message saying my paypal account doesn't match my ebay account and I did I want to pay full price instead. I only have one ebay account and paypal account so how does that work?

Re: $10 voucher

lyndal1838 — Tue, 24 Mar 2015 06:49:15 GMT

Usually the email addresses have to match.

Is it an ebay voucher or a paypal voucher? You need to read the Terms and Conditions very closely....they are always very specific and there is no room for error.

Re: $10 voucher

joyandhappinessatchannel44 — Tue, 24 Mar 2015 07:30:55 GMT

It's a paypal voucher that can only be used for an ebay purchase.

Apparently it only works if the email is the same as the one originally used to set up the paypal account.

I guess I must have changed it at some point, it's been many years, lol.

Re: $10 voucher

lyne-flyn — Tue, 24 Mar 2015 07:59:30 GMT

I received an email an hour ago supposedly from PayPal offering me a $10 voucher because I hadn't shopped with them for a while...funny that I had used PayPal yesterday to make a payment. Also the address it was sent from was not paypal.com but e.paypal@epaypal.com. I deleted it.

Re: $10 voucher

lyndal1838 — Tue, 24 Mar 2015 08:17:07 GMT

@joyandhappinessatchannel44 wrote:
It's a paypal voucher that can only be used for an ebay purchase.
Apparently it only works if the email is the same as the one originally used to set up the paypal account.
I guess I must have changed it at some point, it's been many years, lol.

Ah, I believe the trick is that you have to be using the email address that the voucher was sent to, which essentially means that the ebay and paypal addresses need to match. I may be wrong about that as it is a long time since I received a voucher from paypal and both my ebay and paypal accounts have the same email address anyway.

To clarify you could ring paypal on their toll free 1800 number and ask. Vouchers have a limited life so don't leave it too long or it will expire.

Re: $10 voucher

cq_tech — Tue, 24 Mar 2015 09:20:19 GMT

@lyne-flyn wrote:
I received an email an hour ago supposedly from PayPal offering me a $10 voucher because I hadn't shopped with them for a while...funny that I had used PayPal yesterday to make a payment. Also the address it was sent from was not paypal.com but e.paypal@epaypal.com. I deleted it.

Why did you delete it? It was genuine. I received one today also, addressed to my Paypal email address, with my full name in the body of the message. besides, the email is irrelevant - you only need to enter the included code during checkout the next time you buy something through eBay and $10 will be taken off the price of the item. There is no real exposure even if it was a scam, which it isn't.

If you can't undelete or retrieve it, the code will probably be the same as mine, which is C_YOURGIFT02 and it expires on April 28. I have a couple of eBay accounts but I doubt it matters which one I use, as the email wasn't addressed to my eBay email address, but my Paypal address, meaning you can use it with any eBay account you may have.

If you're still suspicious, why not give Paypal a call on 1800 073 263 and verify with them that your email is genuine, otherwise you're effectively throwing away $10 cash, as that's what it's worth to you.

Re: $10 voucher

sandypas — Tue, 24 Mar 2015 10:02:06 GMT

I also got one and I have saved the code in case it is genuine .... and I have my doubts. I didn't click on anything but I did notice they want you to add their email address to your address book but it was paypal@epaypal.com - not sure about the Epaypal bit. Just being careful.

Edited to say I would be very interested if anyone uses it successfully.

Re: $10 voucher

maraphee — Tue, 24 Mar 2015 10:55:23 GMT

I also received one of these vouchers, the code worked until I logged into my Paypal account to pay and I was also told my email address wasn't valid (it is and has never been changed) I rang Paypal who are investigating if it is a scam or not. The green Paypal lock symbol came up on the email so I assumed it was genuine. I am not happy with the whole scenario as I can't get answers.

Re: $10 voucher

lyne-flyn — Tue, 24 Mar 2015 11:35:52 GMT

Before I deleted it I forwarded the email to spoof@paypal.com. I received an email saying they are investigating whether it is genuine or not.
One would think that if it were genuine they would know straight away.

Re: $10 voucher

cq_tech — Tue, 24 Mar 2015 16:16:16 GMT

It worked for indigorosey. See http://community.ebay.com.au/t5/Buying/Voucher-failed/m-p/1757445#U1757445 and read what she says. You may need to add and confirm your eBay-registered email address to Paypal. I've just done so and will be buying something shortly to check it out.

Re: $10 voucher

4myson2003 — Tue, 24 Mar 2015 20:34:38 GMT

@joyandhappinessatchannel44 wrote:
I got sent an ebay/ paypal voucher but when I tried to use it, got a message saying my paypal account doesn't match my ebay account and I did I want to pay full price instead. I only have one ebay account and paypal account so how does that work?

I got caught out before and had to pay full amount.Was not happy Jan....

Email with $10 voucher came this morning and deleted it straight away.

False advertising from paypal IMO............

Re: $10 voucher

matthewmcdonald — Tue, 24 Mar 2015 20:36:01 GMT

This appears to be a screwed up PayPal promotion, I used the account it was emailed to both on ebay and paypal and keep getting the following message.

"This discount is not linked to this PayPal account (xx@xx.com)

PayPal
To use this discount, the associated email address must be linked to your PayPal account. You can add your email address to this account, try logging in to a different PayPal account, or continue your purchase without using the discount."

The email says it was sent to xx@xx.com.

I have sent an email to paypal requesting the $10 credit as both my purchases I made took the code on ebay but failed at payment. Googling this brings up people who have rung PayPal and been told that the email was sent in error as it was intended for people who had not used PayPal or ebay for over a year.

If PayPal don't honour the $10 I plan to lodge a complaint with the Financial Ombudsman Service and I urge everyone else to do the same.

Re: $10 voucher

4myson2003 — Tue, 24 Mar 2015 20:46:53 GMT

@matthewmcdonald wrote:
This appears to be a screwed up PayPal promotion, I used the account it was emailed to both on ebay and paypal and keep getting the following message.

"This discount is not linked to this PayPal account (xx@xx.com)
PayPal
To use this discount, the associated email address must be linked to your PayPal account. You can add your email address to this account, try logging in to a different PayPal account, or continue your purchase without using the discount."

The email says it was sent to xx@xx.com.

I have sent an email to paypal requesting the $10 credit as both my purchases I made took the code on ebay but failed at payment. Googling this brings up people who have rung PayPal and been told that the email was sent in error as it was intended for people who had not used PayPal or ebay for over a year.

If PayPal don't honour the $10 I plan to lodge a complaint with the Financial Ombudsman Service and I urge everyone else to do the same.

Good..Get enough people to do the same they might fix the emails they send in "error".

Just imagine they send these emails to millions world wide and the amount of sales ebay get and paypal get in fees..UNJUST AND PURE RORT IMO..

Re: $10 voucher

ghostinthewires — Tue, 24 Mar 2015 23:40:38 GMT

I'm also looking to complain about this, but how would I go about doing so?

I've attempted to contact support, but I don't know what the most appropriate option is. None of them seem relevant to promotions or offers from PayPal/eBay

Re: $10 voucher

lyndal1838 — Wed, 25 Mar 2015 01:03:39 GMT

@matthewmcdonald wrote:

Googling this brings up people who have rung PayPal and been told that the email was sent in error as it was intended for people who had not used PayPal or ebay for over a year.

How nice.....if you are a loyal paypal customer spending sometimes hundreds of $ is a week you can keep on doing so while we reward the other customers for not using our services for over a year.

Nice one paypal......Lesson 101 in how to keep loyal customers happy....NOT

Re: $10 voucher

i-love-my-sheep — Wed, 25 Mar 2015 09:51:12 GMT

@lyndal1838 wrote:
@matthewmcdonald wrote:

Googling this brings up people who have rung PayPal and been told that the email was sent in error as it was intended for people who had not used PayPal or ebay for over a year.

How nice.....if you are a loyal paypal customer spending sometimes hundreds of $ is a week you can keep on doing so while we reward the other customers for not using our services for over a year.
Nice one paypal......Lesson 101 in how to keep loyal customers happy....NOT

I was actually going to ask how all these people were getting vouchers. I've never seen one. Maybe we buy too much Lyndal!

Re: $10 voucher

gsx_1400 — Wed, 25 Mar 2015 10:08:58 GMT

I couldn't make much sense of the choices to complain to Paypal either and I don't recall which one I ended up using. They sent a standard response anyway and said if this doesn't apply simply reply to this email. I just did.

I wrote ..

There appears to be a problem with your PayPal promotion. I used the correct Paypal account but kept getting the following message.

"This discount is not linked to this PayPal account xxx@mail.com

To use this discount, the associated email address must be linked to your PayPal account. You can add your email address to this account, try logging in to a different PayPal account, or continue your purchase without using the discount."

The whole transaction through ebay had gone well. The promotional code C_YOURGIFT02 was accepted. There is just a problem within Paypal.

As a result Paypay has deducted $9.95 from my account. Please reverse this transaction.

I will see how they respond and report back here.

Re: $10 voucher

padi*0409 — Wed, 25 Mar 2015 11:51:43 GMT

Don't worry sheeps and lyndal, a friend of mine got this email and guess what she's never signed up to either Paypal or eBay.

How on earth does that work ??????

We’re sorry

We sent you an email yesterday with $10 to spend on eBay. You may have noticed that we experienced a technical issue with the voucher code that was sent to you. Don’t worry, you are still eligible for the voucher, it will be available to use from 30 March 2015.

We apologise for any inconvenience caused.

To redeem your voucher:

1.	Visit ebay.com.au and start shopping
2.	Find something you like and check the seller accepts PayPal (this voucher is only valid when you pay with PayPal)
3.	At checkout enter the voucher code in the voucher field

Re: $10 voucher

gsx_1400 — Wed, 25 Mar 2015 18:11:14 GMT

Here's a screen shot of the eMail I got back from Paypal late last night As padi said don't worry everyone. Paypal had a technical issue.The voucher will work but only AFTER the 30th March.

Re: $10 voucher

sandypas — Wed, 25 Mar 2015 20:09:51 GMT

Yes gsx - I believe everyone got that email. I'll give it a go after the 30th.