topic Re: Unable to complete transaction in Buying

Unable to complete transaction

mezzaroony — Sun, 19 Apr 2015 12:57:32 GMT

Hi I bought an item off a seller last year and it was sent to my P.O Box as we do not get mail deliveries to our residential address. I bought another of the same item a little over a month ago and found that they do not send to P.o Boxes now. I had to request a total ( I did let them know that i had previously ordered the same item without a problem it coming to my P.O Box ) and have them okay the delivery to my P.O Box before i could continue to Paypal to pay for it. It was sent without any problems so i wanted to purchase more of what i had previously ordered so i bought another three of the same item , again on trying to pay i was informed that they do not post to P.O Boxes, so i again requested a total invoice like last time.. Only this time i have sent a few requests and have not heard anything back. It has been 6 days since i put the order through but i am not able to pay for it until the seller gives the okay. I did try to cancel the order but couldn't as i'd already committed to buying it. I don't know what to do as I don't want to get into trouble for non payment.

Thanks for your time

Re: Unable to complete transaction

phorum_junkie* — Sun, 19 Apr 2015 13:21:35 GMT

You should really have got the go-ahead from the seller before buying, they may have changed courier companies to one of those who will not send to PO boxes. Is there not a friend or relative with a street address to whom you can have it delivered then you would just need to change the delivery address on the first check out page before going on to pay.

Re: Unable to complete transaction

thecatspjs — Sun, 19 Apr 2015 13:27:04 GMT

@phorum_junkie* wrote:
You should really have got the go-ahead from the seller before buying, they may have changed courier companies to one of those who will not send to PO boxes. Is there not a friend or relative with a street address to whom you can have it delivered then you would just need to change the delivery address on the first check out page before going on to pay.

More advice that demonstrates a lack of understanding of the eBay system.

The eBay system via the sellers choices when listing is supposed to BLOCK purchases if a seller elects NOT to post to PO Boxes.

The sale has occured through seller not listing correctly OR eBay glitch - one must give the seller the benefit of the doubt I think and go with eBay glitch.

Re: Unable to complete transaction

thecatspjs — Sun, 19 Apr 2015 13:35:18 GMT

@mezzaroony wrote:
Hi I bought an item off a seller last year and it was sent to my P.O Box as we do not get mail deliveries to our residential address. I bought another of the same item a little over a month ago and found that they do not send to P.o Boxes now. I had to request a total ( I did let them know that i had previously ordered the same item without a problem it coming to my P.O Box ) and have them okay the delivery to my P.O Box before i could continue to Paypal to pay for it. It was sent without any problems so i wanted to purchase more of what i had previously ordered so i bought another three of the same item , again on trying to pay i was informed that they do not post to P.O Boxes, so i again requested a total invoice like last time.. Only this time i have sent a few requests and have not heard anything back. It has been 6 days since i put the order through but i am not able to pay for it until the seller gives the okay. I did try to cancel the order but couldn't as i'd already committed to buying it. I don't know what to do as I don't want to get into trouble for non payment.
Thanks for your time

Please read my previous post as to why this may have occurred.

What I would do is to firstly message the seller and request that they cancel the transaction as "the address details are incorrect" - a seller has the option to use this cancellation function.

If the seller does not respond within a couple of days, or opens an unpaid case, I would then ring eBay and ask them to cancel the transaction manually due to the seller non-response, so the matter can be resolved. I would let them know that block that is supposed to be in place to prevent you from purchasing from a seller who does not post to PO Boxes does not work.

My posts assume that your primary postal address listed on eBay is NOT your PO Box. If this is not the case, then I would suggest changing it over to do what you can to prevent this situation from happening. You can still have your residential address as your registration address.

Re: Unable to complete transaction

jensmanchester-australia — Sun, 19 Apr 2015 14:18:57 GMT

@thecatspjs wrote:
@phorum_junkie* wrote:
You should really have got the go-ahead from the seller before buying, they may have changed courier companies to one of those who will not send to PO boxes. Is there not a friend or relative with a street address to whom you can have it delivered then you would just need to change the delivery address on the first check out page before going on to pay.
More advice that demonstrates a lack of understanding of the eBay system.

The eBay system via the sellers choices when listing is supposed to BLOCK purchases if a seller elects NOT to post to PO Boxes.

The sale has occured through seller not listing correctly OR eBay glitch - one must give the seller the benefit of the doubt I think and go with eBay glitch.

I think that has changed as far as the blocking goes. My PO Box is my default address but I had no trouble purchasing an item a few weeks ago but I wasn't able to complete payment until I had changed my delivery details.

Re: Unable to complete transaction

thecatspjs — Sun, 19 Apr 2015 14:28:25 GMT

No it hasn't as far as I can see.

Under seller account ~ exclude postage locations ~ PO Box is still available as an option.

Re: Unable to complete transaction

thecatspjs — Sun, 19 Apr 2015 14:38:46 GMT

Re: Unable to complete transaction

jensmanchester-australia — Sun, 19 Apr 2015 15:05:32 GMT

Then it must not be working properly as I had no problem purchasing with my PO box listed as the default delivery address....then again most of ebay doesn't work properly at the best of times.

Maybe it will now let you purchase but you can't complete payment as that is the problem I had.

Re: Unable to complete transaction

thecatspjs — Sun, 19 Apr 2015 15:12:05 GMT

Yes Jen it appears to be more than likely that is an eBay glitch, with the block not applied until after purchase.

Re: Unable to complete transaction

tropical_scene — Mon, 20 Apr 2015 00:39:17 GMT

Glitch?? Sounds like just yet another new scheme for eBay to ~~steal~~/ grab more unnecessary fees from sellers.

Re: Unable to complete transaction

mezzaroony — Mon, 20 Apr 2015 05:55:07 GMT

As it will be delivered by Australia post it has to come to our P.O Box as they do not deliver to our residential address. I have bought from this great seller before and had no problems. The last item i bought was when i noticed that they don't deliver to p.o boxes any more, but all i had to do was request a total and ask them to okay the delivery which they did then i could pay for it. This time however they haven't responded to the 4 requests for invoice that i have sent since purchasing on april 13th. I suppose i am more worried about getting into trouble for not paying than anything else, as i have a clean record as far as my buying goes lol. It would be easy if i could give another address but as i don't know anyone where we have moved to i would have to give an address in another state then have it resent to me... which is a bit of a pain really 🙂

Re: Unable to complete transaction

outback_blends — Mon, 20 Apr 2015 07:21:35 GMT

I used to live in a town of 300. We didnt have a postie but I always used my street address and the folks at the PO held it for me.

I have moved to the big smoke now (Population 570) and we also do not have postie here. There were no po boxes available when I moved so again ....I use my street addy and PO holds it as if it were care of the post office. Let your PO folks know and I am sure they wont mind.

Re: Unable to complete transaction

mezzaroony — Mon, 20 Apr 2015 07:42:03 GMT

hi, thanks for that. that would be so easy, only my residential address has one postcode and my p.o box has a different postcode as no boxes were available at the post office near our home. i have been told by the post office with the same postcode as our home address that they do not hold anything that is deemed undeliverable ie.. not able to deliver to home address. so the minute it hits the post office it gets sent straight back. I have also asked them to send anything on to our p.o and they wont do it. 😞 .. i'm not going to worry about it too much now, just hoping to cancel the transaction 🙂

Re: Unable to complete transaction

digital*ghost — Mon, 20 Apr 2015 08:25:21 GMT

@jensmanchester-australia wrote:

Maybe it will now let you purchase but you can't complete payment as that is the problem I had.

As far as I know, it has always allowed purchase if the seller has excluded PO box addresses, well, it has for the time I've had mine as my primary postage address (nearly 4 years) - I've never actually come across a block when I've tried to purchase unless I add the item to the cart (then I get told I can't complete the order because the seller doesn't send to PO boxes, but I can still BIN the same item the old way - if I do, sometimes I get a note mentioning the seller doesn't post to PO boxes before I confirm purchase, other times I don't).

The exclusion doesn't act as block in itself, since PO box is amongst the same exclusions as countries / regions, so unless a seller implements the block against buyers with a primary address they won't post to, purchase will always go through (same as it will if they exclude Australia, but don't activate the block) and you'll just be told to change addresses at the point of checkout because domestic postage can be calculated. As I've never been blocked from sellers who don't ship to PO boxes, I can't say for sure what happens if they both exclude and block (i.e. I don't know if any of the sellers I've bought from did both or not).

Re: Unable to complete transaction

mezzaroony — Mon, 27 Apr 2015 12:46:09 GMT

Thanks every one for your replies.. update:....... I contacted e-bay as an unpaid item case was opened... still haven't heard from the seller.. but i was notified that the sale was cancelled and as a i think one time courtesy the unpaid item was closed and has been taken off my account..

Thanks again.