topic Re: Help please... in Buying

Help please...

onabudget$ — Tue, 05 May 2015 02:27:18 GMT

Hi all,

I have "purchased" an item. I have maintained polite contact with the seller. It is a pick up item. I was flooded in the week it sold. The next week I was at the hospital with my son. I explained this to the seller. I recently made arrangements to pick up, (which was not easily accomplished with this seller) and then the seller opened an unpaid claim.

I have made attempts to pick up, and maintained contact all along via text, letting her know what is happening. The sellers communication has been extremely poor, and her phone has not once been answered. The seller has become extremely rude, swearing, and giving insults. The seller has previous negative feedback about poor communication.

The seller has now informed Ebay that I HAVE paid, even though I have not. She then put false positive feedback on my profile. I have not been rude to her. Other feedback received by me is a true indication of my personality and dealings with people. I am now not able to leave honest feedback for her as the item has disappeared.

I have not managed to get in contact with ebay, as the phone/email is greyed out and I can't contact them. All of the options for reporting that I can find are not suitable to this situation.

I previously had another account with my ex-husband which was closed for obvious reasons, but it had nothing but positive feedback received and given. Just recently I had another problem with a seller who refused to sell, and made all sorts of excuses. She was unhappy with the sale price (.99c) for a very expensive item. I left appropriate negative feedback, because I figured if I don't, then nothing separates the many good, honest sellers from the ones who are causing damage for good sellers.

Her insults via text include calling me a "pathetic waste of a life", a "selfish **bleep**", a "slack ass", a "nasty time-waster", a "fukn rude **bleep**".

How best do I proceed with this situation?

Thank you in advance for any advice offered. I appreciate the time you take 🙂

Re: Help please...

joethenuts — Tue, 05 May 2015 03:28:06 GMT

first of all why did you not pay , the trouble is , even though your complaints are true ,sellers get these excuses all the time . but now just cancil the order or forget about it,this seller sounds pretty hard to get on with

Re: Help please...

joethenuts — Tue, 05 May 2015 03:28:57 GMT

Re: Help please...

onabudget$ — Tue, 05 May 2015 03:37:16 GMT

I did not pay because the seller wanted cash on pick up. The flooding was all over the news. The seller had my address and I am in a suburb that was badly affected by flooding. If she was unsure, she could have looked up my address and seen that it was flooded. I called offering for a friend to pick up instead of me while my son was in hospital, but got no response. I called many times, only to get no answer, or reply to the messages I sent. I had her address and indicated that I would pick up, she did not leave the item out as agreed.

Re: Help please...

curraone — Tue, 05 May 2015 03:41:34 GMT

Just a few thoughts

. although it was probably convenient at the time, it is not a good idea to "text" messages rather than use the ebay messaging system. If a situation like this arises, ebay needs to see the communication.

. no I would not pay, you do not have to pay onlne for a pickup item, and it looks like the seller has given up on you anyway (very rudely too)

. I would contact ebay to have the seller's remark removed - sellers are not permitted to leave "false Positive" remarks.

. do not reply rudely or in fact at all - it will only escalate the problem.

Re: Help please...

onabudget$ — Tue, 05 May 2015 03:45:01 GMT

I have done all I can to arrange pick up. If you view the rest of the feedback I have received, you will see that I pick up promptly, communicate well, and am polite. Cancelling the sale does not protect the next unwitting buyer. I would rather be able to leave honest feedback, and have the decent sellers who do the right thing get the sales. I want to buy from decent honest sellers. If we all just "forget about it", and appropriate feedback is not left in these instances then the feedback system is a complete joke, and not at all what it is designed for. Good sellers should be recognised above other less appropriate ones. (and that is putting it politely)

Re: Help please...

padi*0409 — Tue, 05 May 2015 03:46:44 GMT

@joethenuts wrote:
first of all why did you not pay , the trouble is , even though your complaints are true ,sellers get these excuses all the time . but now just cancil the order or forget about it,this seller sounds pretty hard to get on with.

joe the item in question is a pick-up item so it is always best to pay cash on pick-up and not by Paypal since there is no buyer or seller protection through Paypal for it.

Also the buyer cannot cancel the transaction, the seller has to send a mutual cancellation form and the buyer has to agree to it, which in this case is highly doubtful because of the very poor communication by the seller.

Re: Help please...

joethenuts — Tue, 05 May 2015 03:48:12 GMT

hi isten to curraone advice , sellers cant force you to pay on collect , but now forget about it.

Re: Help please...

onabudget$ — Tue, 05 May 2015 03:52:05 GMT

Thank you curraone. I used texting, as an extra means to elicit a response. Her communication was very poor. I did not pay. The seller has told eBay that I did. Why?, I do not know. I am guessing so that she can leave me the false positive feedback, and avoid me being able to leave her feedback. I will not reply to the nastiness coming from her. There is no rationalising with the irrational. The seller knew that I was coming today to pick up, and did not leave the item out. Instead she chose to open a claim yesterday, after we had already made arrangements for me to pick up.

Re: Help please...

joethenuts — Tue, 05 May 2015 03:54:31 GMT

correct padi cash is better but if she was having problems picking it up and she realy wanted the object ,paypaling could of been a better choice , by paying she still has protection from ebay ,even picking it up she does not have to except it if its not as discribed.

Re: Help please...

foxette-in-sox — Tue, 05 May 2015 03:59:41 GMT

As the seller has informed ebay that you have paid, more fool them as they will be the ones paying unnecessary fees, not you.

As for the positive with a negative comment, report it to ebay using the report link.

As for any abusive messages sent via ebay messages, report those to ebay using the report link at the top of the message.

Other than than, move on and forget about it as nothing else you can do.

Re: Help please...

padi*0409 — Tue, 05 May 2015 04:08:39 GMT

@joethenuts wrote:
correct padi cash is better but if she was having problems picking it up and she realy wanted the object ,paypaling could of been a better choice , by paying she still has protection from ebay ,even picking it up she does not have to except it if its not as discribed.

I don't think so joe, paying by Paypal and then trying to get the seller to refund the money for a pick-up item is frought with problems, since a Paypal dispute cannot be opened on a pick-up item so the buyer would be reliant on the seller making the refund.

Even the eBay MBG on pick-ups is a very grey area regarding pick-ups.

Re: Help please...

joethenuts — Wed, 06 May 2015 16:48:57 GMT

the seller must allow the buyer to pick up at a sutable time between parties , you will find that if she paypaled , and the buyer can not get contact with the seller , then the buyer has a dispute with the seller and then ebayb steps in, also by law it would be fraud not supplying the buyer with the goods. or send a bloke like i know that looks like a bigger version than hulk-hogan and ask politly for the goods.ouch have a nice day ,

Re: Help please...

outback_blends — Tue, 05 May 2015 04:37:57 GMT

@onabudget$ wrote:
Thank you curraone. I used texting, as an extra means to elicit a response. Her communication was very poor. I did not pay. The seller has told eBay that I did. Why?, I do not know. I am guessing so that she can leave me the false positive feedback, and avoid me being able to leave her feedback. I will not reply to the nastiness coming from her. There is no rationalising with the irrational. The seller knew that I was coming today to pick up, and did not leave the item out. Instead she chose to open a claim yesterday, after we had already made arrangements for me to pick up.

Ummm so you did make contact with the seller. You say they did not leave the item out ..... How were you going to pay if its pay on pick up

Am I missing something ???

Re: Help please...

padi*0409 — Tue, 05 May 2015 05:04:07 GMT

@joethenuts wrote:
the seller must allow the buyer to pick up at a sutable time between parties

That is obviously not happening in this case, and in any case the item remains the property of the seller until they decide to hand it over.

you will find that if she paypaled , and the buyer can not get contact with the seller , then the buyer has a dispute with the seller and then ebayb steps in,

Read the preceding post of mine with the screen-shot in it, it infers that pick-ups are not covered by eBay's MBG either, and are certainly not covered by Paypal's dispute process.

also by law it would be fraud not supplying the buyer with the goods

"By law" yes, but not worth persuing a case like this one that involves only a small amount of money.

or send a bloke like i know that looks like a bigger version than hulk-hogan and ask politly for the goods.ouch.

No comment on that since it would probably count as harassment in the police eyes by the buyer...................

Re: Help please...

imastawka — Tue, 05 May 2015 06:05:11 GMT

Unless everyone is on the moral outrage bus, did ya all miss this bit in the op?

She was unhappy with the sale price (.99c) for a very expensive item.

99cents people!! Move on. It's done

Have the fb removed by ebay with the report button and let it go

Re: Help please...

repentatleisure1952 — Tue, 05 May 2015 06:27:38 GMT

@imastawka wrote:
Unless everyone is on the moral outrage bus, did ya all miss this bit in the op?

She was unhappy with the sale price (.99c) for a very expensive item.

99cents people!! Move on. It's done

Have the fb removed by ebay with the report button and let it go

Different seller to the one being discussed.

Re: Help please...

joethenuts — Tue, 05 May 2015 06:30:49 GMT

not harrasment when the buyer has paid for it and wont let the buyer pick it up , thats theft by law

Re: Help please...

padi*0409 — Tue, 05 May 2015 06:51:29 GMT

@joethenuts wrote:
not harrasment when the buyer has paid for it and wont let the buyer pick it up , thats theft by law

joe, the buyer hasn't paid for it even though it's been marked as paid by the seller.......................

Re: Help please...

joethenuts — Tue, 05 May 2015 07:19:05 GMT

i know that we are talking about if she paid by paypal.mmmmmmmmmmmmmmmmmmm

anyway i think this seller would be too much trouble getting invlved with