topic Re: Following on from my previous thread... in Buying

Following on from my previous thread...

onabudget$ — Thu, 07 May 2015 02:08:24 GMT

Today I was able to leave feedback for the seller I have been experiencing difficulties with, and also a few others. I wonder if there was some kind of glitch that they fixed on my account that was stopping me from seeing items that needed f/b.

I left f/b as appropriate, she responded, and I responded back. I have just received a new message via the eBay messaging system.

How exactly should I proceed with this? She has a point, she does have my address, and I live only about 20 minutes from her. From her profile picture on facebook (which I looked up ? yesterday), she is young and has attitude. I have 5 children to protect, including one that is disabled.

She is lying even in her message to me above. I was standing in her garage when I made yet another call to her, which again went unanswered. by the time I left the last message that you can see above, I was starting to get frustrated. The scant communication I had was not enough to give me reason to believe that she would be home previously. We then communicated by text, and she said she would leave it out. I went there, and as I figured, it was another wasted trip. I messaged her asking where she had left the item, and that is when the insults and threats started coming in thick and fast.

This whole experience is appalling. If eBay does remove the feedback I left her, then there is no point in leaving feedback for anyone. How can you believe another persons lovely clean record if eBay removes negative feedback given. I note also that her false positive feedback on my page is still there despite assurances that it would be removed. They did say that it "may take up to 24 hours", which is not too far off.

I have reported the message she sent (as above). Hopefully that is enough to allow eBay powers that be see what this seller is about.

Re: Following on from my previous thread...

onabudget$ — Wed, 06 May 2015 10:40:21 GMT

Oooops, just realised you can't see the message I sent her. I first tried to copy the whole page, but it did not let me. My message to her from Monday early states: I have made attempts to contact you which have gone unanswered. You cannot expect a person to turn up on your doorstep without confirmation from you that you will be home. I will be in the area again tomorrow if you can confirm that you will be home and I will pick it up."

Re: Following on from my previous thread...

twyngwyn — Wed, 06 May 2015 10:43:11 GMT

You have done the right thing & we can all see the seller....good luck...don't take no for an answer

Re: Following on from my previous thread...

bsal6160 — Wed, 06 May 2015 11:22:59 GMT

Also you should report the seller for leaving a false positive feedback.

Re: Following on from my previous thread...

stickerswa — Wed, 06 May 2015 11:35:09 GMT

I would probably pop down the cop shop too and let them know just incase she does do something stupid.

Re: Following on from my previous thread...

polly.the.cat — Wed, 06 May 2015 11:49:53 GMT

Was beaten to the mark here, YES, stop by your Local Police Station, and ask for a Female Police Officer, or a Female Community Services Officer, ...they are both very good at dealing with this sort of "threat" ...l know where you live, from a female input, they will help you. Please make SURE THAT YOU TAKE ALL YOUR FACTUAL facts and such with you. You need to show both sides of the issue/case. All the best. Stay strong mother of 5.

Re: Following on from my previous thread...

i-love-my-sheep — Wed, 06 May 2015 11:54:34 GMT

She sounds like a real charmer. If she's young, I'm surprised she didn't issue a death threat as that seems to be a given for disgruntled, young, keyboard warriors.

Definitely take a copy of the message to the police, just to be safe. She sounds like a complete nutjob and not knowing her, she could be capable of anything.

Re: Following on from my previous thread...

onabudget$ — Wed, 06 May 2015 12:24:52 GMT

Thank you all. This is why I came here in the first place. She has been difficult from the start.

Most times you can delicately work your way to a solution with a pick up, even when the seller is not really keen on parting with the item (as I have experienced in the past - and saw another thread about on here just recently from a seller that had changed his/her mind about wanting to sell).

A while ago I posted about a new seller that wanted more money after the auction ended. In that instance, with your help, we managed through careful and diplomatic explanation of how eBay works to have a successful outcome. I think I called that thread "seller wants more money", but I am not sure. More recently another seller made it impossible to arrange pick up, and told me her listing was against eBay policy. I knew it was a complete lie. The seller was unhappy about the sale price in that instance too. (.99c). I left my first ever negative feedback, but the seller did not leave feedback for me to my knowledge.

Getting back to the case at hand, I am still gobsmacked. I never would have behaved this way at any point in my life. Sure I was young, and yes - I did silly things for a laugh, but they were never mean, nasty or threatening. My eldest is 13, the youngest is 6. My beautiful special needs child is 8. I worry about what the future holds for them all. So much. I purchased the item in question to provide more options for giving them healthy foods. Certainly not for our family to be threatened.

I am worried that if I go to the Police, and they contact her, that she may be more inclined to act against us. I have the evidence on my phone, and now on eBay, and I won't be deleting it. I also think the Police may find it too petty to deal with. What is very scary to me, is probably very mundane to them. People make threats all the time without acting on them. For the receiving party, it is very scary, in case it is acted on, but the majority of cases are probably just words.

I really want eBay to leave the feedback that I left for her on her profile for all to see. I want the false positive on mine removed. (Oh, and I want a darned food slicer to chop things really finely for my particularly fussy eater!!!) 🙂

I am going to sleep on it all tonight. Tis late, I'm tired, and perhaps the morning will bring with it some clarity, and I will arrive at a decision about whether to go to the Police or not. Any further comments/advice are welcome.

Good night all, and happy chatting/debating/solving/learning etc that we all do in communities like these.

J xxx

Re: Following on from my previous thread...

harley_babes_hoard — Wed, 06 May 2015 12:32:26 GMT

leave it be. don't pour gas on the flames.

Re: Following on from my previous thread...

phorum_junkie* — Wed, 06 May 2015 14:57:30 GMT

Her threatening email would not have bothered me as I would not have read it. Once a trading partner does the wrong thing and refuses to rectify the problem I ignore them completely, I don't contact them and I certainly don't waste my time reading anything they may send.

If it bothers you go to the police although I am 99.9999% certain that she is just blowing hot air, after all you have her address too and she doesn't know if you are married to a six foot, heavily muscled motorbike rider with a love of baseball.

Re: Following on from my previous thread...

joethenuts — Wed, 06 May 2015 22:03:27 GMT

to phorum 6ft is not that big ,you might as well put ,that he does ballet twice a week lol.

to the buyer dont get any deeper ,just forget about the slicer , proving a point is not worth it ,if the seller could be a danger to your life.

another slicer will come your way ....

Re: Following on from my previous thread...

onabudget$ — Wed, 06 May 2015 22:44:02 GMT

Hi Joe and PJ,

I am not responding to her messages, or making any contact with her.

Still waiting for eBay to remove the false positive. I also want the feedback I left her to remain on her account. I have sent eBay another message this morning asking for the f/b left for me to be removed.

The statement about wanting a slicer, was not about that particular one, it was more a joke Joe. I do want a slicer, and I will get one sometime soon. There are plenty of them about.

Have a great day everyone. 🙂

Re: Following on from my previous thread...

i-love-my-sheep — Thu, 07 May 2015 00:21:06 GMT

Have you RUNG eBay or just sent an email? If you've just sent an email about your false positive, they won't do anything about it as most of the time the replies are just computer generated messages. You need to RING them. Most people can get the bad feedback removed while they are on the phone. If you have no luck with the person you speak to, ring back and ask to speak to a supervisor and point out that their own policy states that you can't leave a negative comment with a positive dot.

Re: Following on from my previous thread...

joethenuts — Thu, 07 May 2015 01:18:04 GMT

to phorum dont worry about the husband, te buyer herself could be like a good custormer i have , who we now joke about all the time . but when she came to pick up her order a few years back , she was an islander with muscles bigger than my legs ,and as i brought out her order i said I will help you take the 10 and the 4 litre heavy colored paint to your car, she looked at me as if to say [dont you think I can handle these] then she had her bag in I hand and picked up the 2 cans approx 20kg in the other hand as if she was picking up a napkin. now when she comes in I joke to her about my forklift does not work can you move that pallet of paint for me.lol

Re: Following on from my previous thread...

elusiveeditions — Thu, 07 May 2015 01:43:17 GMT

OP, I've not had to deal with anyone quite of this calibre in online sales yet (hardly ever do pick up these days)- I'm sorry you've copped a nasty one.

I agree with others here, just ignore & don't worry that she knows where you live. She sounds like she will have started fights with 6 other people since she sent that msg to you- she'll move on from you soon enough.

Personally I wouldn't go to the police with only this level of threat, but you should do whatever makes you feel secure in your own circumstances. I know it's jarring to receive a msg like that, but pls try not to worry too much- you sound like you've enough on your plate without giving time to people like this 🙂

Re: Following on from my previous thread...

onabudget$ — Fri, 08 May 2015 13:05:05 GMT

Hi Sheep, I managed to get eBay's contact number on one occasion, with another number that I needed to quote. I wish I had written it down, because it is really hard to figure out how to get to a page with the option of calling. It is always greyed out! I got a message asking if I was satisfied with the service from the time I did call. I filled that in last night, but still no response. The false positive is still on my account. I have sent multiple messages, but am getting nowhere.

Re: Following on from my previous thread...

lyndal1838 — Fri, 08 May 2015 14:17:17 GMT

Messages are completely useless to contact ebay......you MUST RING to get anywhere.....and then you will probably have the false positive removed while you are on the phone.

As for finding a number to ring.....keep trying all options until you find one that will give you the option to phone ebay or have ebay phone you back.

It is a nuisance but you need that 4 digit PIN to be able to identify your account when they answer.

We used to be able to give you the number but the system has changed and we get a slap if we post "personal information" on the boards.

Re: Following on from my previous thread...

onabudget$ — Fri, 08 May 2015 14:34:18 GMT

Lyndal, I have spent ages trying all manner of options, but it does not give me the option to call. I am frustrated about it, and am figuring that I may well close my account and shop elsewhere. If it is this difficult to make contact and get help over a problem like this, then it is not an organisation that I wish to deal with.

Re: Following on from my previous thread...

lyndal1838 — Fri, 08 May 2015 18:22:13 GMT

I am at a loss as to why you are having so much trouble.

I am only a buyer so have not had much cause to ring ebay. In 10 years and over 5000 transactions (and over 12000 individual items) I have only had to ring ebay a handful of times and have never had a problem contacting them

Even now I can go to Help and Contact and find an option with a phone number in a few seconds.

I just don't get my knickers in a twist over transactions....if they go pearshaped I salvedge what I can and make sure I get as much money back as possible and move on.

Of the 2 Unpaid Item Strikes I have had, ebay removed the 1st one "as a courtesy" and the other one is so old it has faded from everyone's memory. Neither of them should ever have been issued in the first place.

One false positive is not going to do much damage to your feedback...there are a few in my feedback if anyone wants to trawl through it. You can always leave a followup comment if ebay will not remove it but don't rush in as it will remain if ebay removes the original feedback. That looks far worse than the original feedback.

To be honest, you can get more help on the boards than you will get from ebay direct. Ask your questions here and save the frustration of trying to contact ebay.

Re: Following on from my previous thread...

onabudget$ — Sat, 09 May 2015 03:43:56 GMT

Thank you Lyndal. When I go to the help section, the contact and email options are greyed out. It seems no matter what I try, they remain so, and no option to call is forthcoming. With the problems I have experienced with my feedback waiting to be left not appearing and this, I wonder if deleting eBay from my computer, and then re-installing it might help. Probably worth giving it a try. If that doesn't work, I might close this account, and use our other account (my new partner's) if I decide to continue making purchases. Thanks again. 🙂