topic Paypal Double dipping in Buying

Paypal Double dipping

audistarelectronics — Wed, 20 May 2015 12:53:41 GMT

Hi all, Have my Paypal account linked to my bank account for purchases, and today they took funds for a purchase, then took exactly the same amount again, even using the same Paypal debit transaction number. I fail to see how this could even happen with their so called hi tech system. Maybe I am being sceptical here, but wait for it, I bet I will have to wait days to get the funds back, and it was a couple of hundred dollars too, not to be sneezed at. I will be calling them at first chance tomorrow to get stuck right into them, but they will have their excuses to read out from their little answer book. I wonder how much interest they are making from doing this new trick world wide? Has anyone else being caught up today in this one?

Re: Paypal Double dipping

mbselections00 — Wed, 20 May 2015 13:34:52 GMT

I was reading a post earlier on the Power Sellers board about paypal double dipping. I'm not so good at posting links, but see if this works & it may be some help http://community.ebay.com.au/t5/PowerSellers/Customer-was-charged-twice-for-same-item-EY/m-p/1797787#M68026

Re: Paypal Double dipping

lyndal1838 — Wed, 20 May 2015 13:37:33 GMT

Don't be so quick to judge.

I had a similar thing happen to me a few years back. I made a large payment (AU$800) to the UK late at night and there was a glitch....the payment did not appear to go through. I waited a while and then rechecked paypal and my bank account and still no payment so I did it again.

A few hours later I went to pay a small amount but could not as my account was overdrawn. I then discovered that paypal had a hold on the $800 twice. I was furious as you can imagine, especially as I needed the money for my electricity bill within 2 days. I rang the bank and was told that it would be 10 days before the hold lapsed and I would get my money back

I rang paypal immediately and explained the situation clearly. Thankfully the girl was lovely and understood what I was saying. She confirmed that paypal would only be claiming one amount and that if I could get a fax number from my bank she would fax them a disclaimer for one of the amounts.

Within half an hour of discovering the mistake it had been rectified and I had my money back....paypal sent the disclaimer at once.

Instead of jumping up and down at paypal, try being calm and explain the mistake. You just may find paypal will surprise you.

Re: Paypal Double dipping

lyndal1838 — Wed, 20 May 2015 13:43:51 GMT

@mbselections00 wrote:
I was reading a post earlier on the Power Sellers board about paypal double dipping. I'm not so good at posting links, but see if this works & it may be some help http://community.ebay.com.au/t5/PowerSellers/Customer-was-charged-twice-for-same-item-EY/m-p/1797787#M68026

Nobody but powersellers can access that link mb.

Re: Paypal Double dipping

mbselections00 — Wed, 20 May 2015 13:50:24 GMT

of course - shame

Anyway, your post was excellent and will probably help calm the OP & help put their mind at ease. I must agree, paypal have always been very helpful and courteous on the very few occasions I have contacted them.

I do hope it's something that can be fixed quickly

Re: Paypal Double dipping

lyndal1838 — Wed, 20 May 2015 13:55:40 GMT

I just hope the OP reads it before they read the riot act to paypal. Some people are their own worst enemies and refuse to see any good in paypal or ebay. Mistakes can and do happen....it is the way that they are handled that tells the story.

Re: Paypal Double dipping

mbselections00 — Wed, 20 May 2015 14:53:16 GMT

So very true. Let's hope they post a happy ending tomorrow

Re: Paypal Double dipping

amber-eyed-girl — Wed, 20 May 2015 16:16:58 GMT

Lyn, it depends which bank. Had the same thing happen a few years ago with a large international purchase. Same amount, same transaction details...rang the bank at about 3am. The rep could see it was a duplicate and removed one on the spot.

so the transaction might be able to be fixed up by the bank, too. I was told it was no problem as it hadn't gone through yet, it was still pending.

Re: Paypal Double dipping

staypeachy — Wed, 20 May 2015 16:23:03 GMT

same thing has happened to me today am so wild as they double paid my phone company who now have to review and i have to wait up to a week for a refund im so wild im flat broke now. as its so late i had a look on the paypal facebook page and yes i could see others complaining im so annoyed oh whoops i think i have replied to the wrong person!! oh who said not to be judgemental for goodness sake im a low income earner and the weekend is nearly on us i cant see any money been returned till next week and thats paypals motto isnt it safe way to shop not so safe after all. a glitch human error whatever it should not happen

Re: Paypal Double dipping

audistarelectronics — Wed, 20 May 2015 19:25:22 GMT

All points taken onboard, I will hear them out, both Paypal and my bank, but someone has stuffed up and it will need to be reversed as fast as it was taken or the FOS will be on their backs. It simply should not happen with all the automation that they use on our accounts, the identical Lodgement details for the debit should have caused the system to stall at the payment. Do they need a backup computer to keep watch on the accounts computer do they? I mean, try and pay a bill online by leaving off one simple digit, or adding an extra one, and the payment will be rejected until you get it correct, but they can still take my money from their end with the wrong numbers. Go figure that one. It's ok when it suits.

Re: Paypal Double dipping

peri-landlubber — Wed, 20 May 2015 22:54:44 GMT

On Melbourne radio this morn (Thur), there was mention of the Commonwealth Bank had a glitch & were having problems with charging twice for any purchases made yesterday (Wed).

Re: Paypal Double dipping

lyndal1838 — Thu, 21 May 2015 02:16:04 GMT

@amber-eyed-girl wrote:
Lyn, it depends which bank. Had the same thing happen a few years ago with a large international purchase. Same amount, same transaction details...rang the bank at about 3am. The rep could see it was a duplicate and removed one on the spot.

so the transaction might be able to be fixed up by the bank, too. I was told it was no problem as it hadn't gone through yet, it was still pending.

Amber, my 2 transactions were still pending too, but they were two different transaction numbers which is why I needed paypal to confirm that they had no intention of claiming both amounts.

It was only a matter of 45 minutes (and a couple of local phone calls) from the time I discovered the double transaction till the money was released back to me for use.

Re: Paypal Double dipping

lyndal1838 — Thu, 21 May 2015 02:24:58 GMT

@stay_peachy wrote:
same thing has happened to me today am so wild as they double paid my phone company who now have to review and i have to wait up to a week for a refund im so wild im flat broke now. as its so late i had a look on the paypal facebook page and yes i could see others complaining im so annoyed oh whoops i think i have replied to the wrong person!! oh who said not to be judgemental for goodness sake im a low income earner and the weekend is nearly on us i cant see any money been returned till next week and thats paypals motto isnt it safe way to shop not so safe after all. a glitch human error whatever it should not happen

Is it a direct debit or a direct credit? By that I mean does paypal pay your phone bill or does your phone company take the money from your paypal/bank account?

Are you sure paypal has paid the bill twice or has the phone company taken the money twice? Make sure you are blaming the wrong party before you fly off the handle.

I was the poster who said not to be too quick to judge and I stand by that. First make sure you are blaming the right party and then take appropriate steps to get your money back.

If you go about it calmly you may well find as I did that your money is returned within hours.

Re: Paypal Double dipping

raylen1951 — Thu, 21 May 2015 04:56:26 GMT

This is from news.com.au today

FRUSTRATED online shoppers have been charged twice for PayPal transactions, prompting banks to investigate the error. Several people complained on Twitter yesterday that they had been double-charged for purchases. PayPal said in a statement that it was aware of the error affecting some of its customers. “We understand that impacted customers are concerned and will ensure all customers affected are reimbursed,” a spokeswoman said.“We apologise to those that have been impacted and are actively working with our tech team to resolve this as quickly as possible.” Commonwealth Bank confirmed their customers were double-charged for purchases made with PayPal. “This is due to an error from PayPal and we’re working with them to rectify this as a priority,” a Commonwealth Bank spokesman said. “We apologise to our customers for this inconvenience.” It was noted that this happened on the same day PayPal was fined US$25 million after it was accused of deceiving customers.

Re: Paypal Double dipping

gec2002 — Thu, 21 May 2015 06:53:36 GMT

While the money was taken out twice instantaneously when paying for the item,Paypal are claiming it will take 2 to 3 business days (That means next week) to get it back. Some customers are now overdrawn with their banks, and sellers will potentially get blamed and negs for this screw up.

Re: Paypal Double dipping

amber-eyed-girl — Thu, 21 May 2015 07:00:00 GMT

Yes, the bank could only cancel a duplicate. Not had any PayPal double-dipping (yet).

Re: Paypal Double dipping

lyndal1838 — Thu, 21 May 2015 07:11:04 GMT

@gec2002 wrote:
While the money was taken out twice instantaneously when paying for the item,Paypal are claiming it will take 2 to 3 business days (That means next week) to get it back. Some customers are now overdrawn with their banks, and sellers will potentially get blamed and negs for this screw up.

I understand that now gec2002 but last night when the query was first posted on the boards there was no indication that it was as widespread as it has proved to be.

The responders can only answer the questions as they are presented and 12 hours made a lot of difference in the information that was available and the scope of the problem.

As paypal has been in contact with the banks I think you may find that any overdrawn fees will be forgiven.

And I personally do not understand why it takes 3 business days to reverse the transactions....it really makes little sense to me.

Re: Paypal Double dipping

lyndal1838 — Thu, 21 May 2015 07:14:46 GMT

@amber-eyed-girl wrote:
Yes, the bank could only cancel a duplicate. Not had any PayPal double-dipping (yet).

No double dipping here either and I have made 5 payments through paypal in the last 2 days.

Once the scope of the problem became obvious this morning I did a very quick check to see if I had been lucky or unlucky.

Re: Paypal Double dipping

gec2002 — Thu, 21 May 2015 08:23:15 GMT

I have had one of my buyers affected and they dumping the blame on me. I have sent them emails with links to the newspaper articles but as it happened after buying from me, it must be my fault. Logic is not part of the equation. I do not look forward to spending hours trying trying to get the neg removed.

Re: Paypal Double dipping

audistarelectronics — Thu, 21 May 2015 08:25:46 GMT

Exactly my reason for anger, anyone or institution can make an error, but why they can grab in an instant, but take several days now, with the weekend looming, to refund the money, is nothing but an interest earning scam. I bet if they were forced to pay us interest, this problem would go away.