topic Re: Using the 'Return This Item' option... in Buying

Using the 'Return This Item' option...

angel*jen — Wed, 24 Jun 2015 03:49:51 GMT

I just received a blu ray that was described as in 'excellent condition' but most definitely is not. I contacted the seller and he said to send it back as per their 7 day return policy. I clicked on 'Return this Item' and put the details in.

The seller responded through eBay messages and not the dispute telling me to send them the Blu Ray at my expense. They have not accepted the return through the system and responded via messages as 'apparently' they were unable to answer via the dispute. What do I do next? I don't think they will be sending me the postage label for return and I don't want to be out of pocket for their error. It's not a change of mind issue.

Re: Using the 'Return This Item' option...

*sparklz* — Wed, 24 Jun 2015 03:54:48 GMT

Open a dispute for item not as described and escalate to a claim as soon as the system allows

Let ebay help you out if the seller is refusing to pay the return postage for their error.

Re: Using the 'Return This Item' option...

digupatin — Wed, 24 Jun 2015 03:55:35 GMT

Put in an 'Item not as described' claim with eBay.

http://ocsnext.ebay.com.au/ocs/sr?query=1735&st=7

If the seller wants the item back they'll have to pay return postage, not you.

EDIT: Beaten by 14 seconds LOL

Re: Using the 'Return This Item' option...

lyndal1838 — Wed, 24 Jun 2015 03:57:02 GMT

Why on earth did you open a dispute in ebay when the seller had already told you to send it back?

The seller now has a defect and is highly unlikely to do anything more than he is forced to do to help you.

Re: Using the 'Return This Item' option...

digupatin — Wed, 24 Jun 2015 04:05:04 GMT

I read it as the OP saying that the seller has not accepted an item return after telling buyer to send item back at their own expense.

Re: Using the 'Return This Item' option...

lyndal1838 — Wed, 24 Jun 2015 04:35:13 GMT

The OP said that the seller told her to return the item as per their return policy so she promptly opened a dispute without even clarifying whether the seller would pay the return post.

Re: Using the 'Return This Item' option...

nevillesdaughter — Wed, 24 Jun 2015 04:39:03 GMT

@digupatin wrote:
I read it as the OP saying that the seller has not accepted an item return after telling buyer to send item back at their own expense.

I think so too - if the seller keeps it just between him/herself and the buyer via eBay messages, whether he eventually covers the return postage or not, and nobody clicks on anything in the Return Item process, the whole thing drops off after 30 days and no defect is recorded.

I know this because I had a lady recently messaged me wanting to return an item (her error), and also clicked on the Return an Item button because she thought that's what you had to do to cover yourself. As we had already sorted it out (happily), I phoned eBay because I was anxious to avoid a defect for something that the buyer had admitted was her fault.

EBay's advice was for both of us to ignore prompts to close/complete the process and in 30 days it would all go away without defects, and this is exactly what happened.

If the seller knows this, and can keep it all out of eBays MBG or Return process, the same will probably happen.

Cheers,

Marina.

Re: Using the 'Return This Item' option...

angel*jen — Wed, 24 Jun 2015 05:20:47 GMT

Thank you Digupatin! Yes, the seller wanted me to pay return postage, mentioned in both of his messages to me. I opened the Return this Item as he did not want to do the return the right way. What's to say that I send it back and he says he never got it? I have read on these boards to not do it without going through proper channels as this could be an issue.

Re: Using the 'Return This Item' option...

nevillesdaughter — Wed, 24 Jun 2015 05:27:02 GMT

@angel*jen wrote:
Thank you Digupatin! Yes, the seller wanted me to pay return postage, mentioned in both of his messages to me. I opened the Return this Item as he did not want to do the return the right way. What's to say that I send it back and he says he never got it? I have read on these boards to not do it without going through proper channels as this could be an issue.

If you are ever to return an item to a seller - always send it with tracking/signature on delivery (regardless of who pays), and only ever to the recorded Paypal address. Anything else and you're not protected.

Marina.

Re: Using the 'Return This Item' option...

angel*jen — Wed, 24 Jun 2015 05:45:43 GMT

Thanks Marina, I shall definitely do that. I am concerned though, that sending it back at my expense will mean I am out about half of the item cost. It's a $12.00 item....

Re: Using the 'Return This Item' option...

black*poppy — Wed, 24 Jun 2015 05:46:10 GMT

Of course the OP did the right thing opening an MBG dispute for item not as described.

This seller was trying it on a bit IMO. If the OP doesn't go through the proper MBG channels to return the item, ebay will not enforce the seller to pay the return postage costs, which this seller clearly doesn't want to do.

The process requires the buyer to use tracked postage. The seller can either provide a label or agree a set returned cost. Either way if the seller doesn't communicate with the buyer to agree a return method then the buyer can escalate and probably get a full refund.

I would only return outside the MBG process if I had some kind of trust or rapport with the seller. If they are not apologetic / keen to resolve the situation etc then yes I would go ahead and use the tools available to recoup my funds, buyers take a risk otherwise trying to protect sellers, and it may not be in their best interests.

Re: Using the 'Return This Item' option...

angel*jen — Wed, 24 Jun 2015 11:02:26 GMT

The seller is refusing to pay for return postage and has said the MBG does not apply to their items.

Re: Using the 'Return This Item' option...

angel*jen — Wed, 24 Jun 2015 11:11:26 GMT

I can't open an Item Not As Described Case through eBay because of the Return Request being open. The seller is still not responding via this request, only eBay messages. What happens if he never actually reponds to the request?

Re: Using the 'Return This Item' option...

lyndal1838 — Wed, 24 Jun 2015 11:20:23 GMT

What reason did you give for the return request?

I thought that was only for change of mind returns and I understand the seller does not have to agree to that.

If there is something wrong with the item you should have opened a Not As Described dispute and the seller does have to pay for the return if they want it back.

Re: Using the 'Return This Item' option...

angel*jen — Wed, 24 Jun 2015 11:26:04 GMT

I chose the Item Doesn't Match the Listing or something like that. The Return Request has a few different options including the change of mind. Perhaps I should have done the Not As Described thing. I didn't realise they were two different options.

Re: Using the 'Return This Item' option...

*sparklz* — Wed, 24 Jun 2015 11:31:29 GMT

Call ebay and they can see the messages between you and the seller and ask if they can help out and change the dispute for you.

Re: Using the 'Return This Item' option...

black*poppy — Wed, 24 Jun 2015 11:40:56 GMT

@angel*jen wrote:
I chose the Item Doesn't Match the Listing or something like that. The Return Request has a few different options including the change of mind. Perhaps I should have done the Not As Described thing. I didn't realise they were two different options.

That should have counted as an item not as described. I've used this option to initiate a return for item not as described (reluctantly). The first three options... doesn't fit, don't need it, found somewhere else .. are the change of mind returns.

I agree with calling ebay to sort this out for you. I think the seller is trying it on. Get ebay to step in and they will certainly find in your favour.

Re: Using the 'Return This Item' option...

angel*jen — Wed, 24 Jun 2015 11:58:57 GMT

Thanks Sparklz and Black Poppy! I will have to wait until tomorrow to call eBay. The seller has become a bit rude and even suggesting I did the damage myself. I am a very honest person and I have been polite in my messages to him.