topic Re: Sent wronng item. in Buying

Sent wronng item.

doodli2011 — Tue, 04 Jun 2013 23:31:49 GMT

Ordered a MCE remote and received a lesser cheaper piece of *rap instead.

Seller says I have to send the wrongly sent remote to have it replaced with the correct ordered item. So I'm suppose to ware the loss of the purchase or send it back to China, and we know what that will cost.

Does this not open the door to a rather good scam ?

Is it correct that to get any results I have to return a unwanted item send by "mistake" to get the item I actually ordered.

I think I will be severely curtailing EBay Paypal purchases if this is true?

By the way, this will the second wrongly sent item in the last few weeks, maybe a new way to increase profits by the sellers?

Re: Sent wronng item.

janeababe — Wed, 05 Jun 2013 00:14:26 GMT

Firstly, you won the item on the 22 May, and then left positive feeback on the same day.

I doubt that paypal ( i assume you paid by paypal?) will even consider an INAD case because you have left positive feedback already, but you could try i suppose.

Secondly, did you even read any of your sellers feedback? His red dots speak volumes!
I wouldnt be touching his merchandise with a ten foot barge pole!

NEXT TIME ~ wait until you receive the item and have inspected it before leaving any feedback, ok 🙂

Re: Sent wronng item.

shypansy — Wed, 05 Jun 2013 02:23:08 GMT

Feedback does not negate the option to open a dispute, To cover yourself, open one now for item not as described, paypal will also ask for documented proof the item is not genuine, take it to a reputable retailer who can verify and provide a statement to the fact on a letter head,

Forward this to paypal, they may instruct you to return the item via trackable means and you should do so to the address PP provides, send PP proof of postage and get your money back.

However they may also instruct you to destroy the fake item, (only if it is a fake and not just an alternative cheap brand) and no need to return it,

You won`t know until you try, but what ever you decide at least open the dispute first. that gives you an additional 20 days to escalate to a claim.

And never leave FB until item is received, inspected and tested.

Re: Sent wronng item.

doodli2011 — Wed, 05 Jun 2013 04:12:22 GMT

Nope, sorry wrong! No feed back has been left on this item by myself.

The seller has 5 negatives mainly for miss fitting camera adapters, hardly a sea of red. Inclined to a bit of hyperbole do we?

Next time you might try and find out some facts before fir5eing off, just a suggestion, which I'm sure you will ignore.

Re: Sent wronng item.

doodli2011 — Wed, 05 Jun 2013 04:19:56 GMT

I've check postage to send it back, actually a dollar more than the item cost.

I think a big problem with eBay /Paypal is the requirement to return a item, I can understand where the right item has been sent and the buyer changes his mind, but why should the buyer wear the cost of a seller sending the wrong item??

I think not, I think Ebay and Paypal need to make the seller aware if they send the wrong item, they have a responsibility to remedy the problem , not the buyer.

Re: Sent wronng item.

*crikey*mate* — Wed, 05 Jun 2013 04:25:23 GMT

So how does anyone prove which item was actually sent, or for that matter returned?

It works both ways.

I'm pretty sure that "I changed my mind" isn't one of the things covered by PayPal.

Re: Sent wronng item.

scotty*75 — Wed, 05 Jun 2013 04:46:00 GMT

I'm pretty sure that "I changed my mind" isn't one of the things covered by PayPal.

It actually is..Paypal refund thousands of buyers each day bc they have changed their mind or want their money back..It's Just usually disguised under Not as Discribed..

Re: Sent wronng item.

foxette-in-sox — Wed, 05 Jun 2013 04:52:35 GMT

I've check postage to send it back, actually a dollar more than the item cost

If you make Paypal aware of this,they can give you a discretionary refund.

All you need to do is open a dispute,escalate to a claim & then phone them.

You can also follow through with an email that includes a link or copy & paste of AP website showing cost of returning is cost prohibitive.

The email address-once you have the dispute number-is

complaint-response@paypal.com

Re: Sent wronng item.

putney32 — Wed, 05 Jun 2013 05:09:32 GMT

Is it correct that to get any results I have to return a unwanted item send by "mistake" to get the item I actually ordered.

I think I will be severely curtailing EBay Paypal purchases if this is true?

actually all you need do is change your outlook to:

I think I will be severely curtailing EBay Paypal purchases [from China / Overseas] if this is true?

Re: Sent wronng item.

gregorycosmo — Wed, 05 Jun 2013 07:40:19 GMT

In all the sales i have done ,we managed to stuff up 2 orders this year (we mixed up the parcels and stuck the wrong address labels on them

we were contacted by the purchasers and worked out what had happened

both purchasers were extremely good about it and sent the items back to us

when we received both items were sent them their correct ones

we then informed them that we would refund them the postage costs (one was so kind as to not want it so we refunded him approx $5.00 more than the actual postage cost as a thank you )

the above was totally our error in this case so we refunded the postage costs in this case( i might ad they were soooo nice about the error that i was happy to refund it)

they ethically should agree to pay for the postage a sit was their error in total for sending the wrong item (as opposed to sending an item which may have prematurely failed,etc...) but dont have to

that i suppose is the problem with dealing with some overseas sellers

Re: Sent wronng item.

foxette-in-sox — Wed, 05 Jun 2013 08:42:50 GMT

I don't need any help thankyou & still don't understand why you are so concerned with one neg that is just another one of your collection of negs & neuts.

In future,when you need to leave follow ups to negs & neuts,it's not a good look to call 3 people in a row liars & state they're banned.I can't imagine they'd wish to puchase from you again anyway if they've had a bad experience for whatever reason.

Best idea is to walk away,take a deep breath & think about a polite & factual response.JMO 🙂

Re: Sent wronng item.

gregorycosmo — Wed, 05 Jun 2013 09:58:31 GMT

foxette-in-sox

i can see why you remain private in this forum

if you lie you are a lier,if you lie you are banned,simple

i call it as i see it

Re: Sent wronng item.

foxette-in-sox — Wed, 05 Jun 2013 10:52:26 GMT

foxette-in-sox

i can see why you remain private in this forum

if you lie you are a lier,if you lie you are banned,simple

i call it as i see it

The whole world can see it when you write it in your feedback & the whole world can see the names you call people hence my suggestion to step back,take a deep breath & think before you write a response.

Hope I've been some help to you :-x

Re: Sent wronng item.

the_hawk* — Thu, 06 Jun 2013 01:58:30 GMT

If sent the wrong item in a bait and switch situation I think I may be more inclined to open a INR dispute as I haven't received what I ordered.

Re: Sent wronng item.

janeababe — Thu, 06 Jun 2013 08:20:31 GMT

Nope, sorry wrong! No feed back has been left on this item by myself.

The seller has 5 negatives mainly for miss fitting camera adapters, hardly a sea of red. Inclined to a bit of hyperbole do we?

Next time you might try and find out some facts before fir5eing off, just a suggestion, which I'm sure you will ignore.

Ok, it wasn't YOU who left feedback it was the Seller, so on that account~ My apologies!

HOWEVER.... the sea of red dots for past month = 5 negs.
past 6mths = 41negs

past 12mths = 64negs.

a lot of them is for sent wrong item!

but you keep on believing what you want to.
Your little hissy fit doesn't faze me one I-ota! ;\

Re: Sent wronng item.

arnl7178 — Thu, 06 Jun 2013 08:26:55 GMT

I've check postage to send it back, actually a dollar more than the item cost.

I think a big problem with eBay /Paypal is the requirement to return a item, I can understand where the right item has been sent and the buyer changes his mind, but why should the buyer wear the cost of a seller sending the wrong item??

I think not, I think Ebay and Paypal need to make the seller aware if they send the wrong item, they have a responsibility to remedy the problem , not the buyer.

If you purchased an item from an actual store, let's say, it's an ice-cream maker. You buy it, get it home, open it up and find it's actually a juicer. What do you do? You take it back to exchange or obtain a refund.

Do you then ask for petrol money or bus fare? Of course not.

So why on earth, would any eBay seller, who made a mistake, not expect their item returned in exactly the same way? Yes, you pay shipping, but it's like paying for petrol to go and pick the item up yourself from a B&M store.

You have to be reasonable.

Re: Sent wronng item.

cherry*135 — Thu, 06 Jun 2013 12:33:26 GMT

Not sure if I agree with that arnl. I bought an electrical appliance from a major dept store, 40 mins from where I live. I specifically asked for a stainless steel one and requested the retail asst look in the box to check, which she claimed to have done. Get it home and it was the wrong item. Phoned the store who apologised for staff member and I was sent a $25 Gift card.

Why should a customer spend travelling time, petrol, parking fees to return an item that was not what was specifically asked for.?

Re: Sent wronng item.

thecatspjs — Thu, 06 Jun 2013 13:14:27 GMT

I agree with you OP, if a seller has admitted that they have sent the wrong item then you should not be out of pocket for expenses for return. IMO they should let you keep the goods and send your correct purchase or reimburse you for post costs to return or arrange collection of incorrect goods and drop off of goods you purchased.

Not sure about the comparisons to petrol expenses etc, I think that buying from bricks and mortar shops is very, very different from buying on-line, you do not have the chance to inspect your bag to make sure correct goods are in there - on-line you are entirely reliant on the sellers actions to send the correct goods.

Re: Sent wronng item.

arnl7178 — Thu, 06 Jun 2013 13:35:09 GMT

Wait a minute, I should have clarified.

I was referring to this comment ..

I think a big problem with eBay /Paypal is the requirement to return a item

And what I meant was, of course an item should be returned. I agree that a seller should wear the return cost if they are at fault. A buyer should never be out of pocket in that regard.