topic Re: What feedback should I give? in Buying

What feedback should I give?

wifetoalfred — Fri, 21 Jun 2013 01:49:56 GMT

I won some clothes. 9 days after paying with Paypal I got an email notifying me that the Seller had been to sick to send the items till that day. Should I give a neutral? I understand being sick and there being a few days delay but it was 9 days. She didn't say she had been in hospital but had been too sick to post till then.

Re: What feedback should I give?

cq_tech — Fri, 21 Jun 2013 01:56:54 GMT

I have just recovered from 3 weeks of the worst cold I've ever experienced, and for much of the time, I could barely move let alone leave the house, and whilst I understand your being slightly miffed that it's taken longer than expected for your items to have been posted, would it really hurt to give her the benefit of the doubt?

If you're still ambivalent when the goods arrive, consider not leaving any feedback at all.

Re: What feedback should I give?

belindabargainhunter — Fri, 21 Jun 2013 01:57:50 GMT

I've had the same happen. wait and see if posted today and you receive pretty quick and items as described I'd give a positive. I think that the fact they contacted shows they are trying to do the right thing and sometimes things do happen.

Re: What feedback should I give?

nicole-n-daz — Fri, 21 Jun 2013 02:31:10 GMT

Definetly give positive,especially if your items are as described,

Re: What feedback should I give?

chezzy — Fri, 21 Jun 2013 02:43:41 GMT

They must have been really really sick if they couldn't send a one line message via email/mobile explaining the delay. I would hate to keep people waiting and would

crawl to my computer to atleast send an update (something that is even easier for

people who have mobile email). It's a tricky one, sickness can throw a spanner in

the works but at the same time it is nice to communicate with your transaction

partner.

Re: What feedback should I give?

a_beautiful_room — Fri, 21 Jun 2013 02:52:45 GMT

Pretty tough to judge. Nine days is a bit too long .. I probably wouldn't give any feedback at all. Only a neutral if the goods were sub-standard.

Re: What feedback should I give?

kayedonproducts — Fri, 21 Jun 2013 02:55:33 GMT

If the clothes arrive soon and all is fine I would leave a positive.

As a seller and chronic migraine sufferer I have a lot of sympathy for sellers who are ill. I try and advise buyers ASAP but sometimes it's difficult to even think about getting to the computer, let alone send an email. Sometimes, I will also ring. My mobile is only very basic, so can't send emails with that.

I have been blessed with my understanding buyers who leave me positive feedback, so would do the same myself for any seller who has been ill.

Re: What feedback should I give?

janeababe — Fri, 21 Jun 2013 03:07:47 GMT

yeah, well I'm going against the grain here.

I think 9 days to post is understandable PROVIDING the seller informed the buyer first!

BUT, since they did not, and are only informing the buyer now that they have been sick and only posting items now, then that's just not good business in my books.

I would be peeved. REALLY PEEVED.

Unless they were hospitalised without any form of contact to the EBAY world, then ok, but since this was not mentioned, then I doubt they have been that sick, that could not turn on their computer even for 5 mins to contact their buyers! Their PAID UP BUYERS!

If clothes arrive as described, I would leave a Neutral: eg: As described, but seller delayed postage for 9 days without contact.

If clothes not as described, I would leave a Negative: eg: 9 days to post items. Uncommunicative seller. INAD.

Then take it from there. However, in the end, its up to you 🙂 Its your transaction.

Re: What feedback should I give?

dotcomdotayu — Fri, 21 Jun 2013 03:20:42 GMT

Umm, why are so many of you quick to say "don't leave any feedback" or "give the benefit of the doubt, leave positive".

Why have a feedback system?

That's what neutral and negative feedback and DSR are for.

This seller may have been unwell. That's unfortunate. It's also unfortunate that THIS transaction wasn't exactly a POSITIVE one. 9 days to even get the items in the post? That's not a positive transaction. Nor is it a buyers problem as to WHY it took so long.

Now I'm a seller, so don't jump on your bandwagons here but use the feedback system for what it was designed for.

OP, you asked is a neutral warranted? If you needed to ask, you already have your answer. Feedback is supposed to be based on how YOU felt the transaction went as a whole. Trust your gut. It's rarely wrong.

Re: What feedback should I give?

pinktoedannie — Fri, 21 Jun 2013 03:29:07 GMT

Umm, why are so many of you quick to say "don't leave any feedback" or "give the benefit of the doubt, leave positive".

Why have a feedback system?

That's what neutral and negative feedback and DSR are for.

This seller may have been unwell. That's unfortunate. It's also unfortunate that THIS transaction wasn't exactly a POSITIVE one. 9 days to even get the items in the post? That's not a positive transaction. Nor is it a buyers problem as to WHY it took so long.

Now I'm a seller, so don't jump on your bandwagons here but use the feedback system for what it was designed for.

OP, you asked is a neutral warranted? If you needed to ask, you already have your answer. Feedback is supposed to be based on how YOU felt the transaction went as a whole. Trust your gut. It's rarely wrong.

Back when feedback was just that, something people read to get an idea of the seller I would agree with you.

Now it takes very little for a seller to be demoted in search results and to have limits placed on their account (either limiting numbers they can list, or preventing them listing altogether).

This is regardless of having above 98% positive feedback. Neutrals unfortunately do affect a sellers standing with ebay.

As such, buyers now need to ask themselves: Is this worth ruining a sellers business over? Possibly preventing them from having an income?

In this case the seller was at least honest - they could have come up with any excuse. And if you get the item now, it is still pretty good. 9 days would include a weekend, so 7 working days so far. If you get it in 9-10 working days is that so bad? Maybe it's best not to leave feedback in that case, so you don't add to their score, but you also don't negatively impact their business over something relatively trivial.

Re: What feedback should I give?

chezzy — Fri, 21 Jun 2013 03:51:28 GMT

"As such, buyers now need to ask themselves: Is this worth ruining a sellers business over? Possibly preventing them from having an income?"

So a guilt trip for buyer?

On one hand buyers are suppose to be honest and factual when they leave
feedback. And on the other buyers should just be happy they have received
the item full stop and 'ignore' things like delays and communication issues?

Re: What feedback should I give?

nicole-n-daz — Fri, 21 Jun 2013 04:21:04 GMT

The Feedback system was designed to catch out dishonest sellers,

Sometimes things do not go right.Now since this seller did post the items and they were apparently as described then the seller is not dishonest and therefore in this instance deserves the benefit of the doubt.

The goods were recieved in the end,so the final conclusion is that it was a positive transaction.

Who are we to judge whether the seller really was sick or not ?

Re: What feedback should I give?

kayedonproducts — Fri, 21 Jun 2013 04:24:53 GMT

Having read all replies, I do have to agree that 9 days is a bit long before sending an email advising of the reason for delay. I always try and advise buyer in the first few days - I allow 3 business days for postage due to my health problems.

One thing that did come to my mind, and in no way suggesting this is the scenario in this case, some people who suffer from depression find it hard to even get out of bed, let alone send an email.

Also, if they live by themsleves they may have nobody to help them out by sending emails for them.

As has been said, it really is up to you what feedback you leave - have to say I would probably leave a positive if everything else apart from the delay was OK, but that's me - I'm not the buyer waiting in this case. I guess from the message you received, and their previous feedback you may have formed some sort of opinion of the seller.

Re: What feedback should I give?

2106greencat — Fri, 21 Jun 2013 04:28:56 GMT

Question for the OP - how many day's after auction end did you pay ?

Re: What feedback should I give?

foxette-in-sox — Fri, 21 Jun 2013 04:44:22 GMT

You have won 2 bulk lots of clothes

1 seller listed using ebay MOBILE,has a neut for poor communication & not so great postage stars.They have been consistently leaving feedback for others with no gaps including feedback left for you on 17th June.

The other seller hasn't sold in over a year BUT has also been consistently leaving feedback & left feedback for you on 14th June.

So whichever seller it is does NOT deserve a positive IMO.

Re: What feedback should I give?

1sweetap6v8 — Fri, 21 Jun 2013 04:45:02 GMT

Unfortunately its a border line call. And for you to judge for yourself and not be influenced buy anyone else.

Feedback is only a reflection of your buying experience with said seller.

I find it very hard to understand no matter what excuses people are coming up with on here that it takes 9 days to make contact unless they were hit buy a bus and in a comer for that time then its a valid excuse, If they are so sick they could have had a family member to either post it for them or email you a message well in advance of the 9 days it took.

I no what I would do and it would definitely include lowering the stars on communication for starters.

Forget there excuse because you do not know if it is true and think about how you felt waiting for your item or contact from them and decide your decision from there.

Do not in anyway allow people here to sway your thoughts as only you can judge your experience in this case.

Re: What feedback should I give?

chezzy — Fri, 21 Jun 2013 04:49:07 GMT

I too noticed the seller who lists via ebay mobile, same seller also buying in that period I think unless I am mistaken. Apologies if I am. Just had me curious anyway. Regardless I think 9 days is a bit rich and buyer should not have to be made to feel they should just brush these delays off?

Re: What feedback should I give?

foxette-in-sox — Fri, 21 Jun 2013 04:50:20 GMT

I too noticed the seller who lists via ebay mobile, same seller also buying in that period I think unless I am mistaken. Apologies if I am. Just had me curious anyway. Regardless I think 9 days is a bit rich and buyer should not have to be made to feel they should just brush these delays off?

Chezzy,that seller has been MADLY buying so you're absolutely correct & the 2nd seller has been buying as well.

Re: What feedback should I give?

***super_nova*** — Fri, 21 Jun 2013 05:34:59 GMT

None of us can judge if the seller was really sick. Foxy, it may not be the seller you are looking at - it may be a private listing.

Some people do not have anybody to help them. I often thought what would happen if I had to go to a hospital; it would be difficult enough to get my friends to go and collect my dogs and cat. Having to explain how to log into my computer, access all my accounts, check my email on all the different email accounts.............. it is giving me a migraine already and I am not even sick! Imagine if you collapse are in the hospital. We do all these things automatically but some people are incapable to give such instruction without sitting at the computer even at the best of the time.

If somebody did some buying it is also possible that the account is being used by other member of the family. If somebody has a heart attack and is taken to a hospital, they might have not even realised the item has sold until they got home and had a chance to go through all the hundreds of emails.

I can go on thinking off plausible explanation why it took 9 days to contact.............

In any case I would wait for the item to arrive, and see how happy I am about it. If waiting caused me hassle I would not leave any FB, but if the clothing is great and I am happy with everything else, I would leave positive. At the most i would leave less than 5 stars.

Re: What feedback should I give?

wifetoalfred — Fri, 21 Jun 2013 06:06:39 GMT

These days, because of Paypal I paid straight away.