topic Re: Different Postage Quote in Invoice in Buying

Different Postage Quote in Invoice

wifetoalfred — Sun, 23 Jun 2013 11:45:34 GMT

I just won an item: 271223863677. It says postage and handling is $10.50. But the invoice has come though with a postage and handling of $11.75. Have I missed something? I've written to the Seller to ask about it. Is there some reason that the Seller would change the postage and handling quote? I assume the invoice was automatically generated, so why would there be a discrepancy?

Re: Different Postage Quote in Invoice

bsal6160 — Sun, 23 Jun 2013 12:49:02 GMT

The seller can not change the postage amount. Inform the seller that you are only obliged to pay the amount as stated in the listing.

Re: Different Postage Quote in Invoice

putney32 — Sun, 23 Jun 2013 14:04:13 GMT

the auction quotes the OLD 3kg satchel price, the invoice has the new 3kg satchel price.

?:|

Re: Different Postage Quote in Invoice

shypansy — Sun, 23 Jun 2013 14:41:57 GMT

putney, is it at all possible it is an ebay glitch re using the postage calculator?

Re: Different Postage Quote in Invoice

putney32 — Sun, 23 Jun 2013 22:08:26 GMT

hi s'pansy. I went to bed after writing that message. not ignoring you.

Yes, from the way I looked at the listing..old postage, and what the buyer says about the invoice.. new postage I thought that an ebay glitch was possible.

Re: Different Postage Quote in Invoice

boomct — Mon, 24 Jun 2013 00:25:26 GMT

Happened to me just last night, $1.25 increase too. I contacted seller who apologised and said they had to put it up for Aust Post prices to match. I suppose I could hsve been difficult and insisted on the postage price on the listing but since I was willing to bid much higher for the item I didn't mind too much, just wanted to check if it was an eBay glitch.

Very similar to wifetoalfred's situation, but I just don't know how they changed the invoice because I always thought the postage on the listing automatically went to the Paypal Invoice and couldn't be changed?

Re: Different Postage Quote in Invoice

rkwm888 — Mon, 24 Jun 2013 01:02:31 GMT

if the seller was using an old pre paid satchel price thats what they would post it for so you are paying $1.25 more, if you combine the postage you can change it manually because i have done it

Re: Different Postage Quote in Invoice

wifetoalfred — Mon, 24 Jun 2013 02:44:35 GMT

I heard from the Seller. She had relisted the item and it was an oversight that she hadn't fixed the postage since it has now gone up. She was apologetic and I don't see any reason to make a fuss about it. Happy to pay the extra as I won the items for cheaper than what I was prepared to pay anyway (like someone else mentioned). I do so appreciate Sellers who respond to mail sent from us buyers. Any Sellers reading this: I also really think it's very thoughtful when Sellers let you know the item you've won has been posted. I've just started buying again at eBay and I really like that personal touch.

Re: Seller wants extra $ for postage

gjw1654 — Mon, 24 Jun 2013 05:32:42 GMT

I won an auction last night with the cost of postage listed as $12.50....I have since received a msg from the seller asking for an extra $7.50! I paid immediately for my purchase via PayPal after the auction as I always do. What can I do?

Re: Different Postage Quote in Invoice

k1ooo-slr-sales — Mon, 24 Jun 2013 05:49:24 GMT

the postage on those DVDs is showing as $12.50 when I look at the listing and I am in North-West Vic. The seller is not new to selling so they should know better. They may have prepared the listing wihout weighing the DVDs, but it should not cost $20 to send them to you as they should fit in a 3kg Pre-Paid satchel (cost of them is around $13).

I'd be messaging them back and asking what the extra $7.50 is for. If they say it is for packing supplies and handling then that should have been included in the original listing. If they say it is for SOD (signature on Delivery) then that is only about $3. SOD isn't to protect the buyer, it is to protect the seller.

Wait til you hear back from them once you have messaged them. Then come back here and seek more advice.

Re: Different Postage Quote in Invoice

rkwm888 — Mon, 24 Jun 2013 06:32:32 GMT

if they have made a mistake in the postage they will have to wear the extra cost, not your problem

we have all made a mistake sometimes with postage but we dont ask the buyer for any extra

Re: Different Postage Quote in Invoice

shahmink — Mon, 24 Jun 2013 09:18:01 GMT

On the subject of postage, I bought multiple items from a buyer last week to combine postage. When I've received the items, they came in a 3kg Express Post satchel with no signature required. I've paid $25.95 postage and Aust Post charges are really only about $15.00. Do I contact the seller about the big difference???

Re: Different Postage Quote in Invoice

bsal6160 — Mon, 24 Jun 2013 09:27:57 GMT

I dont know how much it is to post a 3kg Express Post satchel but if it is only $15.00 I would be asking the seller the hard question about justifying the $10.00 difference.

Re: Different Postage Quote in Invoice

jensmanchester-australia — Mon, 24 Jun 2013 10:16:32 GMT

shahmink - was that for the 4 quilt cover sets you purchased last week?

If it was are you sure the satchel wasn't the jumbo size satchel which is more expensive than a normal 3kg satchel. I just can't see 4 quilt cover sets fitting into a standard size satchel.

Re: Different Postage Quote in Invoice

shahmink — Mon, 24 Jun 2013 11:01:53 GMT

jensmanchester - yep it was for the quilt cover sets.

It's definitely a prepaid max weight 3kg express post satchel.

I've asked seller for explanation and they say the satchels they use are for businesses only. WTF???

Personally I think they're full of it.

Re: Different Postage Quote in Invoice

jensmanchester-australia — Mon, 24 Jun 2013 11:12:19 GMT

shahmink - the seller is correct in saying there is a particular size for businesses only.

This satchel is bigger and costs more than what shows as being available on the AP website for the general public.

In saying that though, the sets would have weighed well over 3kg so the seller is lucky they weren't billed for underpaid postage.

Re: Different Postage Quote in Invoice

shahmink — Mon, 24 Jun 2013 11:18:38 GMT

jensmanchester - it was stretched to buggery with 4 quilt cover sets in it.:O

Just for a little extra clarity -

Do you have any idea how much the larger satchels cost jensmanchester?

Also are these larger satchels still max weight 3kg?

Sorry to pick your brain but absolutely despise being ripped off on postage.X-(

Re: Different Postage Quote in Invoice

shahmink — Mon, 24 Jun 2013 11:48:21 GMT

Problem sorted. Thank you jensmanchester for confirming there's more than one size satchel with the 3kg weight limit. I may have over-reacted just a tad :8} due to other recent transactions where I definitely was overcharged by double on the postage. I'm super paranoid now.

Re: Different Postage Quote in Invoice

jensmanchester-australia — Mon, 24 Jun 2013 23:25:21 GMT

shahmink - glad to hear you got it all sorted out.

Re: Different Postage Quote in Invoice

rkwm888 — Tue, 25 Jun 2013 02:36:02 GMT

shahmink - the seller is correct in saying there is a particular size for businesses only.

This satchel is bigger and costs more than what shows as being available on the AP website for the general public.

In saying that though, the sets would have weighed well over 3kg so the seller is lucky they weren't billed for underpaid postage

going by aus post a 5kg express satchel cost $23.60 and the seller is sending in a 3kg express satchel for $14.80.....not fair on the buyer