topic Re: Item not received case in Buying

Item not received case

pangatp — Mon, 01 Feb 2016 10:45:37 GMT

Hey, I recently purchased some batteries from a seller and shipping was Standard Postage (Australia Post Parcel Post Parcel + Signature). The estimated delivery date came and gone so I opened a case of item not received. The seller then added tracking information with Australia post in the case which was for a totally different suburb to which I live which is my shipping address. Obviously the seller has either shipped to the wrong address or is giving shipping information for someone else purchase for mine. Now the seller wont reply in the case and it tells me If you don't hear back by Feb. 1, or if there's a problem, you can ask us to step in and help on that day. It is now the 1st Feb and all I can do is send message to seller or close the case. I have no option to ask ebay to step in. Could this be a loop hole this seller is using by adding tracking information even though it has nothing to do with my order to prolong and kill the process of the item not received case? Any advise, help would be appreciated. Thanks

Re: Item not received case

davewil1964 — Mon, 01 Feb 2016 11:15:48 GMT

RING eBay.

Tomorrow. I think it's too late for today.

Re: Item not received case

cathyjoyjoy — Mon, 01 Feb 2016 11:18:24 GMT

When your item didn't arrive by a certain date, did you actually attempt to contact the seller first or did you go straight to opening a case?

Also when you received the tracking number, did you contact the seller to let them know that perhaps the number they supplied is incorrect? Are you actually going to let the seller know this?

Sounds like you've gone straight to opening a case rather than first letting the seller know you hadn't received the item !!!

Re: Item not received case

pangatp — Mon, 01 Feb 2016 11:27:17 GMT

Thanks for your reply davewil1964 and will do so tomorrow

Re: Item not received case

pangatp — Mon, 01 Feb 2016 11:37:40 GMT

ebay gives dates for arrival times and give you the option to make claim if item not arrived by that date.

Doesn't matter wether I contacted the seller or not before opening case by opening the case is contacting the seller and allowing ebay oversee th contact made and replied to.

The question is lack of tracking number before case is opened and the tracking number supplied after case opened is totaly different suburb to the shipping address on the order.

Re: Item not received case

lyndal1838 — Mon, 01 Feb 2016 11:43:23 GMT

If the seller supplies a tracking number the seller will win the dispute, especially if the tracking shows that the item was delivered.

If you had handled it differently you might have won. As it is the dispute will probably be closed by ebay in the seller's favour and you will have an almighty fight to get it reopened.

Just because ebay gives you the option to open a dispute, it does not mean it is the first action to take.

Re: Item not received case

pangatp — Mon, 01 Feb 2016 11:53:46 GMT

There you go with your comments you just confirm the loop hole the seller is using by supplying a non legit tracking number.

And if your a seller I would never purchase from you.

Its nice to have confirmation about this scam and others see that this could happen to them 😄

Re: Item not received case

cathyjoyjoy — Mon, 01 Feb 2016 12:13:02 GMT

All your questions may have been answered & incorrect tracking number rectified if you had simply contacted the seller first. However, thank you for your opening post.

Re: Item not received case

davewil1964 — Mon, 01 Feb 2016 12:28:37 GMT

I will add that eBay delivery estimates are just that - ESTIMATES.

And don't normally include Public Holidays or Australia Post's own estimates.

So, by all means ring eBay, but it seems you are a buyer who many sellers wouldn't want to deal with anyway. If, as you have stated, your first point of contact is a dispute, which can damage a seller's standing and ability to sell. An email, at least, would be more likely to get a response. Once you've trashed a seller by opening a dispute there is little incentive for them to try to help you with the issue.

Lyndal, btw, is a buyer only, but a lot of us are sellers who you won't be troubled buying from. Not counting the non-posting lurkers.

Re: Item not received case

pangatp — Mon, 01 Feb 2016 12:28:39 GMT

seller never gave tracking number untill claim.

when number was given was another suburb to mine and delivery address.

you say as long as they provide tracking number and its delivered buyer will never win...

that not good for any buyer. shows the buyer protection is false and false adertisement cause I never received or signed for it and now will not receive refund. Seller wins and ebay wins while buyer looses.

Re: Item not received case

k1ooo-slr-sales — Mon, 01 Feb 2016 12:34:35 GMT

sorry to hear of your experience with this transaction.

May I ask a few questions?

What state are you in?

What was the seller's handling time?

What date did you buy the batteries?

What date did eBay estimate say they should arrive?

Did the seller give any estimates of delivery time? (eBay estimates can be fanciful at times and DO NOT take into account Public Holidays, they still see these as business days)

The reason I ask these questions is because your answers will help me frame a suitable response to your opening post.

171965275849

Re: Item not received case

digital*ghost — Mon, 01 Feb 2016 12:42:50 GMT

@pangatp wrote:
There you go with your comments you just confirm the loop hole the seller is using by supplying a non legit tracking number.

And if your a seller I would never purchase from you.

Its nice to have confirmation about this scam and others see that this could happen to them 😄

I understand it can be frustrating (to say the least) when you don't receive an item, and when the tracking information provided shows what can be considered an anomaly, but you're actually making a few presumptions here.

My intention to making this post is not to argue with you, it is to provide some further insight into how these cases are intended to work, and the possible reasons why the seller is (rightly or wrongly) not providing further assistance.

I'll start with actually opening a case.... I am a seller, and I will say that while I do know that for buyers opening a request is the simplest, easiest way to alert the seller to an issue and I tend to look past the method, on the flip side, for many sellers this is a new and less desirable form of communication. Many won't even see it as communication, but rather the equivalent of opening a PayPal dispute with no prior communication, something sellers are used to viewing as suspect action, to be perfectly honest. You can disagree with that take on it, but disagreeing with it won't change how a lot of sellers react to the notifcation that a request has been opened.

The next issue is the accusation of "non legit tracking number".

Here is what a seller needs to provide in order to have a request closed in their favour - I have highlighted the most relevant point.

If a buyer reports that an item hasn't been received
You're protected from losing a case if you send an item within your stated handling time and provide valid tracking information before you or the buyer asks us to step in and help.
Tracking information needs to include:
A delivery status of "delivered"
The date of delivery
The recipient's address
Proof of signature, for items with a total cost of $750 or more

This means that the seller has most likely provided valid proof to eBay that the tracking number is for a package that was addressed to the delivery address provided by you - the delivery status showing a different suburb is an Australia Post issue, not a seller issue.

If you consider that, then try to see this from the seller's perspective for a moment, from where they sit they have more than likely shipped the item to your address, can see it shows "delivered" on the tracking information, but then with no prior communication, a request is opened claiming non-receipt.

I believe you, but I can also see that you haven't given the seller very much to base belief on - you may not like to hear that, but I am just trying to be frank and hopefully help you get the best outcome if a situation like this ever occurs again.

Re: Item not received case

pangatp — Mon, 01 Feb 2016 12:57:40 GMT

Thats a load of **bleep**. I gave my home address as delivery addresss.... Ebay can check and see my delivery address when making the order...

Ebay can check that... but because this dodgy seller has submitted false delivery information the buyer pretection is thrown out the window.

Re: Item not received case

digital*ghost — Mon, 01 Feb 2016 13:00:16 GMT

@pangatp wrote:
Thats a load of **bleep**. I gave my home address as delivery addresss....

What I am trying to tell you is that the seller needs to prove to eBay that they sent the item to the address you provided. It can not show an address that differs from the one you provided.

The tracking information online does not necessarily reflect the address that is on the package, that is why I said it is an AP issue.

Re: Item not received case

pangatp — Mon, 01 Feb 2016 13:11:47 GMT

Im sorry to seem to get aggressive to your reply but everyone seems to think its my fault and lake of communication thats caused the problem. Thank you for your insite and encouraging words.

Re: Item not received case

k1ooo-slr-sales — Mon, 01 Feb 2016 13:18:25 GMT

@pangatp wrote:
Im sorry to seem to get aggressive to your reply but everyone seems to think its my fault and lake of communication thats caused the problem. Thank you for your insite and encouraging words.

pangatp, can you go back and look at my previous post and provide some answers to my questions so I may make a reply that may make sense. I don't want to make assumptions and post a rubbish answer based on eBay policy, I want to reply with facts provided by you.

I am trying to help you, but if you don't want my help then just say so, I will not be offended.

Thank you

Re: Item not received case

digital*ghost — Mon, 01 Feb 2016 13:18:42 GMT

@pangatp wrote:
Im sorry to seem to get aggressive to your reply but everyone seems to think its my fault and lake of communication thats caused the problem. Thank you for your insite and encouraging words.

It's ok, as I said I know how frustrating these situations can be - my best suggestion now would be to try and communicate directly with the seller, which can be either through the resolution centre or in standard eBay messages.

Let them know that you understand the item was shipped and shows as delivered, but that unfortunately it wasn't delivered to you. Since the tracking has a 'delivered' status, as you are the intended recipient, you would be able to contact Australia Post to lodge an inquiry - I'd also notify the seller of this, and request that they also contact Australia Post, and/or provide as much assistance as possible with the inquiry. They may understand the situation a little better, and hopefully provide help or further options to resolve.

Re: Item not received case

*tippy*toes* — Mon, 01 Feb 2016 14:05:09 GMT

You purchased Lithium batteries. If you are interstate from the buyer, they would have to be sent by road. They can't go by air. EBay's ridiculous estimates don't take that into consideration. Weekends also count as business days as far as ebay is concerned. Therefore, they will probably take a bit longer than other items to arrive.

Estimates are just that, an estimate. They are not called definites. Did you know that the seller has no control over how long something takes to arrive? Thankfully my buyers are decent people and they contact me via ebay messages, rather than going for the jugular by opening a dispute if there's a problem. Did you know that eBay can read the messages between you and a seller? Therefore, your reason for opening a dispute sounds more malicious than anything.

I hope all this angst is worth it and that you get your refund for $3. Welcome to a lot of people's speshul lists.

Re: Item not received case

debonnairefashions — Mon, 01 Feb 2016 19:47:47 GMT

My advise, if you lose the case, give the seller a negative. They may have a response to your negative, at least you are letting other buyers know this seller is dodgy.

As others have been saying, not other sellers are this bad.

Re: Item not received case

4green2000 — Mon, 01 Feb 2016 20:11:42 GMT

if seller won the case and buyer gives them a neg the neg will be removed.