topic Re: Can't load cart in Buying

Can't load cart

galla2016 — Wed, 03 Feb 2016 05:39:44 GMT

All day today I've had this message when I click the cart button (top right) in order to pay for some stuff in there from yesterday (I have a 15% off voucher that expires today):

"We're unable to load your cart. Please try again. If the problem persists, contact Customer Support or send us feedback."

I chatted to ebay about 10am and was told "others are having the same problem" and that it's with the technical dept, but it hasn't been fixed yet. I was advised to checkout via Purchase History but if I do that, I can only use my voucher on one seller. I want to use it for the entire cart.

Can't be doing sellers much good to have the cart system out of action for 6+ hours.

Re: Can't load cart

lyndal1838 — Wed, 03 Feb 2016 06:19:05 GMT

It is not a new problem...it has been happening since before Christmas and has been "being fixed" since then.

It cost me a second postage fee last week when I had to pay for 2 separate items from Bing Lee using the discount voucher instead of combining them in the cart.

Re: Can't load cart

twyngwyn — Wed, 03 Feb 2016 06:19:34 GMT

This seems to be a constant - sellers hate the cart - it is less than poor

Re: Can't load cart

galla2016 — Wed, 03 Feb 2016 07:42:45 GMT

Hadn't realized it's an ongoing problem. I'm a Top Seller under another ID and the cart on *that* account was fixed earlier today.

Re: Can't load cart

twyngwyn — Wed, 03 Feb 2016 09:07:38 GMT

just check for 'cart' in the forums and you'll be inundated

Re: Can't load cart

galla2016 — Fri, 05 Feb 2016 00:13:23 GMT

Just venting but it's now been more than 48 hours since my cart stopped loading. I have 20 items in there and I can't buy them. I don't even remember what half of them are so I can't go back and "buy" them and check out via Purchase History (not that I want to do that, because I have a voucher I can only use with the cart).

Have chatted 3 times to ebay, "soon soon soon" they say...

This is ridiculous. The cart on my other account is working fine.

Re: Can't load cart

phorum_junkie* — Fri, 05 Feb 2016 00:24:55 GMT

Have you tried using a different browser?

Re: Can't load cart

galla2016 — Fri, 05 Feb 2016 00:56:04 GMT

Yes - Neither Chrome or Firefox work. Also tried logging out & in again.

Re: Can't load cart

galla2016 — Fri, 05 Feb 2016 01:06:41 GMT

and cleared cookies