topic Requested express postage not done in Buying

Requested express postage not done

carolescakes — Fri, 05 Feb 2016 05:49:42 GMT

Hi if I've requested express postage the buyer sent an invoice and I've paid it. Now he tells me he didn't send express postage because it wasn't requested. But I've got messages where I requested express and stated it was urgent. Can I cancel the order if it's not recieved in time?

Re: Requested express postage not done

Anonymous — Fri, 05 Feb 2016 06:12:15 GMT

Did you pay the extra for express postage? did the seller put express postage on the new invoice? (if one was sent) if only the original invoice was sent (which is generated automatically by ebay) are you certian the seller SAW your message before the posted?

As far as I am aware, no a buyer cannot cancel AFTER an item is sent

Re: Requested express postage not done

carolescakes — Fri, 05 Feb 2016 06:23:56 GMT

I sent a message requesting combined express postage stating it was urgent before purchasing. He sent an invoice stating he had combined the postage but it doesn't say express. I just presumed it was express as I had requested it in the very first message.

Re: Requested express postage not done

collect247 — Fri, 05 Feb 2016 06:24:46 GMT

Ebay doesn't automatically generate an invoice,ebay just sends a reminder to pay,a seller sends an invoice.

OP check the details in the purchase,it should state what type of postage it is and if you paid for express and it doesn't arrive that way then demand a postage refund for the difference.

Also these days express is way slower than normal post lol.

Re: Requested express postage not done

carolescakes — Fri, 05 Feb 2016 06:25:33 GMT

Re: Requested express postage not done

Anonymous — Fri, 05 Feb 2016 06:29:03 GMT

odd, as I always get an automatically 'pay now' message from Ebay which takes me to the invoice every time I have ever bought anything

Guess I must be special

Re: Requested express postage not done

digital*ghost — Fri, 05 Feb 2016 08:21:54 GMT

Was the message direct via the eBay message system, or a note added to the 'request invoice' function? Not that it makes a huge difference to the current situation as it stands, it's just that messages added when you use the 'request invoice' function are super easy to miss. They're tacked on to the very end of what is a fairly messy format, and in relatively small text, plus there's nothing to indicate special requests have been made (admittedly most buyers will message direct to make special requests for things not offered in the listing, but I've learnt to double-check invoice request notifications, because sometimes people do it that way, and because it comes through much like all of eBay's other automated and superfluous emails, occasionally even going to the spam folder).

Still, I'm not suggesting it's your fault if the seller missed the request, just advising that - on the off-chance it wasn't via direct messaging - that would be the way to go in the future to ensure the seller is aware of your needs (preferably before you even buy) and that they can accomodate them.

You can't cancel the order, as such, but if the seller accepts returns, it might be best to try and arrange for the item to be sent back in your absence.

Re: Requested express postage not done

bakeandfry — Fri, 05 Feb 2016 09:15:25 GMT

There's a 'request invoice' button??

Re: Requested express postage not done

davewil1964 — Fri, 05 Feb 2016 09:45:39 GMT

It's what buyers who actually READ listings can do in order to, for example, get a combined postage invoice.

Re: Requested express postage not done

*tippy*toes* — Fri, 05 Feb 2016 10:07:24 GMT

@bakeandfry wrote:
There's a 'request invoice' button??

I think you need to go to the full site to access that option from your purchase history. It shows up in the dropdown in PH if you've bought more than one item from a seller. I think it's called "request total".

Re: Requested express postage not done

bakeandfry — Fri, 05 Feb 2016 10:10:04 GMT

Thanks Tippy!

Re: Requested express postage not done

englishrosegardens — Fri, 05 Feb 2016 11:26:33 GMT

@carolescakes wrote:
Hi if I've requested express postage the buyer sent an invoice and I've paid it. Now he tells me he didn't send express postage because it wasn't requested. But I've got messages where I requested express and stated it was urgent. Can I cancel the order if it's not recieved in time?

The last time I did a paypal claim one of the choices for a reason was because it didn't arrive in time, meaning the seller knew you were in a hurry for it and did nothing about it. That could have been over a year ago so maybe it's changed, but I doubt it. If they offered express and you have proof that you asked for it but the seller didn't use it then you should have grounds for a refund because you bought it on the proviso that they'd send it a certain way. If they did send it express straight away but it didn't arrive because of AP, that's not the seller's fault and I wouldn't penalise them for it, but I would if it was their fault.

I know messages on some ebay emails are harder to find than others, but a good seller will make a point of checking for messages from buyers on payment notices, on invoice requests, as well as in direct messages.

Re: Requested express postage not done

phorum_junkie* — Fri, 05 Feb 2016 23:12:50 GMT

@Anonymous wrote:
Did you pay the extra for express postage? did the seller put express postage on the new invoice? (if one was sent) if only the original invoice was sent (which is generated automatically by ebay) are you certian the seller SAW your message before the posted?

As far as I am aware, no a buyer cannot cancel AFTER an item is sent

The buyer requested the combined express postage before they purchased so if they sent a quote they must have seen it., If the buyer just saw the amount the seller had quoted when they got the invoice I doubt if they would look to see if it said express postage, they would have no reason to as they had asked for that service prior to purchasing.

If I were the seller I would probably refund in those circumstances, if it was more economically viable to get the goods back I would send a return label or if it wasn't worth it just tell them to keep the items.