topic Re: Australia Post Contractor Stole My Parcel - Dandenong Victoria 3175 in Buying

Australia Post Contractor Stole My Parcel - Dandenong Victoria 3175

neoanderz — Thu, 21 Apr 2016 22:24:51 GMT

I ordered a laptop on ebay. seller sent it via Parcel post+signature. I kept tracking it from the office and finally it was on board with the driver. All of a sudden parcel was delivered at 11.51am when I was at work.
When I went home no card was left, nobody in the apartment complex has seen it. Item was simply vanished.

Called Auspost up and the operator told me someone has signed for it. How could it be? I was at work. He said there is some scribble starting with my First name. Asked me to send my licence to confirm my signature. Still awaiting for an answer from them.

In the meantime i did some research. Guess what? im not the only one. So many people have lost their parcels similar way. They were simply signed and delivered, but not the receiver who signed for it.

My incident happend in Dandenong vic 3175, Beware guys there is a thief delivering parcels for auspost in dandenong. I cant submit a paypal claim coz item was delivered. Insurance dont cover anything because again it has been delivered. Ive lost money and item.

Im sure Australia post doesnt do anything about this. This is not the first time, Ive had incidents with Startrack (owned by Auspost now) months back where they forgot to pick up my item from the warehouse 3 times in a row. and when received it box was damaged, but item was fine.

The Driver probably still has my laptop. This was dispatched from Clayton South, Vic distribution centre. If Auspost authorities read this, Please track down the driver. Delivery time as per tracking 11:51am Thu 21 Apr Dandenong, VIC.

Thank you

Re: Australia Post Contractor Stole My Parcel - Dandenong Victoria 3175

neoanderz — Thu, 21 Apr 2016 22:34:37 GMT

AUSTRALIA POST CONTRACTOR STOLE MY PARCEL On 21 April 2016, Dandenong, Victoria 3175

Re: Australia Post Contractor Stole My Parcel - Dandenong Victoria 3175

davewil1964 — Thu, 21 Apr 2016 23:28:09 GMT

Once is enough. You don't have to post on every thread you can find, plus start your own..

And I would be wary about accusing an AP contractor of theft without proof. These boards are public.

As Lyndal suggested in the year old thread you dragged up to post this rant, give AP a chance to investigate.

Note: A signature is valid from ANYBODY at the address. As you are in an apartment complex, anybody could have signed for it and it would count as delivered.

Maybe you should look at Click & Collect. Or a PO Box.

And look up defamation.

Re: Australia Post Contractor Stole My Parcel - Dandenong Victoria 3175

neoanderz — Thu, 21 Apr 2016 23:55:15 GMT

What do you know Dave?? How the hell the driver get confused with unit numbers? unit nmbers are on every door...!! This is a huge problem. Once it happens you will realize how bad it is.

http://www.abc.net.au/news/2016-01-14/second-australia-post-contractor-pleads-guilty-to-stealing-parc/7087906

https://www.google.com.au/search?q=AUSTRALIA+POST+STOLE&oq=AUSTRALIA+POST+STOLE+&aqs=chrome..69i57.5659j0j1&sourceid=chrome&ie=UTF-8#q=AUSTRALIA+POST+STOLE+site:forums.whirlpool.net.au

https://www.ozbargain.com.au/node/21576

http://forums.whirlpool.net.au/archive/2055952

https://www.facebook.com/australiapost/posts/10151357858350667

Re: Australia Post Contractor Stole My Parcel - Dandenong Victoria 3175

phorum_junkie* — Fri, 22 Apr 2016 00:10:40 GMT

Anyone standing by the door of your unit who knew your name could sign for the item, if you live in a place where this can very easily happen it would probably be best to have a PO box or to sign up for a MyPost account.

You could have asked the seller to add person to person signature so that presumably identification would be needed to sign for the parcel but if you are at work it would have to be taken back to the PO anyway so a PO Box or MyPost would be no less of a problem and would ensure you got what you wanted.

Unless and until AP conclude their investigation you are only guessing it is the driver and as you have specified the area this person delivers in which means people would know who it is you may have left yourself open to serious charges of defamation.

Re: Australia Post Contractor Stole My Parcel - Dandenong Victoria 3175

neoanderz — Fri, 22 Apr 2016 01:19:51 GMT

When you go to the post office to collect a parcle they always check the ID. So unless the driver is at MY door he MUST check the ID before ANYONE sign for it. My apartment door was closed, Say he went to the wrong apartment number, he should have checked the id. Plus who gets confused between apartment numbers in big font? If someone turns up to ur door with a big parcle u didnt expect, wouldnt you get confused? and ask at least couple of questions from the driver??, Plus how the hell the consignement was signed starting with my name (according to auspost customer service).

Have you checked all the links?

Throw all the leagal terms my way but this is unfair and if the correct procedure has been followed by AP, it wouldnt have happend.

Re: Australia Post Contractor Stole My Parcel - Dandenong Victoria 3175

Anonymous — Fri, 22 Apr 2016 01:36:10 GMT

I am the seller of this item.

I can't and won't comment on Aust Post or this situation in general.

I can confirm that the parcel was correctly and clearly addressed- name, unit number, street number, suburb and post code. Sent by Signature on Delivery.

Hope this works out well.

Re: Australia Post Contractor Stole My Parcel - Dandenong Victoria 3175

soundtraxcds — Fri, 22 Apr 2016 01:39:31 GMT

I can fully understand how angry you feel, but you do need to let AP conduct it's investigation.

A postie adjacent to my area was sacked late last year for stealing gift vouchers from mail on his delivery run, so it can happen.

However, I guess in an apartment complex it would be very easy for someone else sign for it, posing as you.

Also, is there any chance the delivery guy could have got the correct unit number but the wrong unit complex? It's happened to me a couple of times.

Re: Australia Post Contractor Stole My Parcel - Dandenong Victoria 3175

twyngwyn — Fri, 22 Apr 2016 01:43:42 GMT

Have you lodged an official enquiry via AusPost website? I am in the same boat as you at the moment....tracking says 'delivered' but I haven't received it....AP are investigating....Ebay can't help as there is tracking....next step I'll try will be Paypal, if AP don't find it.....

Re: Australia Post Contractor Stole My Parcel - Dandenong Victoria 3175

*tippy*toes* — Fri, 22 Apr 2016 01:44:48 GMT

I have had quite a number of parcels arrive as SOD. I have never had to show ID when they come to my door. They ask at the PO to see it, but not at my house. I had an SOD parcel arrive this morning and I just had to sign the scanner.

As for receiving a parcel out of the blue, it can happen and the receiver may not have realised until they opened it. I received a parcel last year when I wasn't expecting one. I had no idea why I'd be getting a parcel. I checked the name and address and it was addressed to me. Turns out it was new work uniforms (which I didn't need and didn't ask for).

Oh, one more thing. There is no point abusing the people here trying to help you. It's no one heres fault, so cut the attitude. Maybe you should have had the parcel sent to your work address if you work every day.

Re: Australia Post Contractor Stole My Parcel - Dandenong Victoria 3175

neoanderz — Fri, 22 Apr 2016 01:45:32 GMT

Thank you audio-spot for understanding the anger I feel and being supportive. It is the only apartment complex in the area and very easy to find. I had put a big note on my post box saying if im not at home plz drop a card. If he has been near the place he would have seen it, but unfortunately it was signed and delivered according to tracking info, without me being at home.

Re: Australia Post Contractor Stole My Parcel - Dandenong Victoria 3175

neoanderz — Fri, 22 Apr 2016 01:51:31 GMT

Hi twyngwyn, We both are in the same situation, Yes AP has started an investigating.looks promising. but we are out of luck, Not even paypal is gonna cover it as it was marked delivered. IF you start a paypal dispute you will simply lose as seller can provide tracking information.

Which area are u located?

Re: Australia Post Contractor Stole My Parcel - Dandenong Victoria 3175

neoanderz — Fri, 22 Apr 2016 01:59:02 GMT

Sorry Tippy toes I didnt abuse anyone who tried to help me, In a situation like this no one will listen to you simply because it was signed and delivered mate. and another thing, I would have had the parcel sent to work address if I knew it was getting stolen. Why would I do that? when simply I can pick it up from the post office when a card was left at home postbox.

Re: Australia Post Contractor Stole My Parcel - Dandenong Victoria 3175

lyndal1838 — Fri, 22 Apr 2016 02:07:12 GMT

@neoanderz wrote:
Hi twyngwyn, We both are in the same situation, Yes AP has started an investigating.looks promising. but we are out of luck, Not even paypal is gonna cover it as it was marked delivered. IF you start a paypal dispute you will simply lose as seller can provide tracking information.

Which area are u located?

Have you read ALL the other threads you have posted on?

You have been told how to go about getting a refund through paypal if AP does not find the missing parcel.

And no ID is required for items being signed for at your door UNLESS it is Person to Person.

Re: Australia Post Contractor Stole My Parcel - Dandenong Victoria 3175

neoanderz — Fri, 22 Apr 2016 02:09:19 GMT

Everyone should read this im not the only one who is blaming the driver/contractor (http://community.ebay.com.au/t5/Buying/Help-advice-pls-Aust-Post-contractor-signed-for-my-item-it-s/td-p/5174/page/1)

Re: Australia Post Contractor Stole My Parcel - Dandenong Victoria 3175

lyndal1838 — Fri, 22 Apr 2016 02:20:23 GMT

You have dug up a 4 year old thread which most of us have commented on and which is pretty much irrelevant to your problem as it was an international seller and the problems were caused by the buyer having to deal with both AP and USPS.

Re: Australia Post Contractor Stole My Parcel - Dandenong Victoria 3175

neoanderz — Fri, 22 Apr 2016 02:26:12 GMT

lyndal1838, yes it involves international courier, but delivered via AP post, whatever it is , it was signed by someone else not the recipient, and the parcel was missing. That is what is important here not wheater it was 4 years old thread.

Re: Australia Post Contractor Stole My Parcel - Dandenong Victoria 3175

twyngwyn — Fri, 22 Apr 2016 02:28:36 GMT

I spoke to my postmaster & he told me that 'you would be surprised what the delivery scanners can tell you'....things that even the delivery driver isn't aware of.

He wouldn't tell me anything else as now all the staff involved at delivery end will technically be 'under suspicion', and I should just let the investigation take its course

I don't think my parcel was SOD but they are still investigating.

Any items I buy from now on, I am requesting that the seller marks package as "DO NOT SAFE DROP"....so I will have to pick up from P.O. if not home.

No system is fullproof, and there are a lot of dishonest people out there staying one step ahead of the game

Re: Australia Post Contractor Stole My Parcel - Dandenong Victoria 3175

phorum_junkie* — Fri, 22 Apr 2016 03:04:13 GMT

As far as I am aware AP no longer take any notice of the do not safe drop instructions and that would not apply in the OP's case anyway as the item was signed for and handed over. It is simply untrue that id must be provided with a home delivery, totally pointless as has been pointed out anyone can sign for a parcel unless it has the extra protection of person to person delivery.

There are ways of approaching Paypal which may result in a refund however I feel disinclined to add further advice as the OP obviously more interested in trashing AP than achieving a positive outcome.

Re: Australia Post Contractor Stole My Parcel - Dandenong Victoria 3175

lyndal1838 — Fri, 22 Apr 2016 03:25:43 GMT

@twyngwyn wrote:
I spoke to my postmaster & he told me that 'you would be surprised what the delivery scanners can tell you'....things that even the delivery driver isn't aware of.

Any items I buy from now on, I am requesting that the seller marks package as "DO NOT SAFE DROP"....so I will have to pick up from P.O. if not home.

I am actually not surprised at what the delivery scanner can tell you.....and believe me the drivers are aware of what these things are.

The company can track the vehicle, the parcels in that vehicle and can even tell you when the driver takes a toilet break.

The StarTrack drivers are in dispute with the company over how invasive the tracking is.

As for the Do Not Safe Drop stickers....they are useless as they can be overridden when the buyer has a Safe Drop agreement with their local AP depot.