topic Re: Issue with purchase in Buying

Issue with purchase

floorjansen — Fri, 27 May 2016 00:08:12 GMT

Hi All,

On the 21st May I bought a CD from an international seller. 6 days later it's not marked as sent, nor has he/she responded to my question asking if it had been sent already.

I would like to cancel the transaction now as if seller doesn't send or at leat respond to me, I cannot open a dispute until the 4th August as that is apparently the expected delivery time! Why so far away? That's ridiculous IMO. It is a country I have bought from before without an issue.

Anyway, I sent a request to cancel the order but as seller didn't bother responding to my "just wondering if you've shipped the CD yet" question, I hold very little hope in them responding to my request to cancel.

Any advice for me?

Do I just have to wait until 4th August to get my money back if seller doesn't respond? I think that's ludicrous if that's the case.

Thanks in advance for any responses.

Re: Issue with purchase

davidc4430 — Fri, 27 May 2016 01:24:18 GMT

just because a seller doesnt respond to messages doesnt automatcally mean your item hasn't been posted.

international sellers often do not have tracking on small items like cd's.

so unfortunately you do have to wait until the date quoted for delivery has been reached before making a claim.

at least if it doesnt turn up you can make a claim, isnt that a huge relief?

Re: Issue with purchase

floorjansen — Fri, 27 May 2016 01:32:03 GMT

Hi, thanks for your reply. My issue is they've not even marked it as sent so that is why i was worried when I didn't get a response.

The date of 4th August is also a concern for me - thats literally months away and seems a little wrong. Waiting till 4th August to be able to open a dispute if the item does not arriveseems a bit fishy. I will then not be able to leave feedback if something does go wrong. 4th August (over 12 weeks) seems a bit strange, don't you think? Can I even dispute that far into the future if CD doesn't arrive?

The date only showed up AFTER i paid for the CD. I would never ever have bought if I knew there would be a possible wait of over 3 months.

I am a bit concerned as this entire transaction feels very wrong.

I will see if seller responds to my request to cancel the order. They say to go with your gut instint, and my gut instinct is screaming that this one is going to be a major drama. 😞

Re: Issue with purchase

floorjansen — Fri, 27 May 2016 01:33:59 GMT

I should mention, the estimated delivery is 24th June - 4th August but disputing it couldn't happen until 4th August.

Is there a reason the delivery timeframe could be over 3 months like this? It just seems a bit off to me.

Re: Issue with purchase

Anonymous — Fri, 27 May 2016 01:39:54 GMT

estimated delivery dates are invented and inserted by ebay. They have NO clue of real world postage speeds

What was your seller's handling time and what was their feed back like?

Re: Issue with purchase

davidc4430 — Fri, 27 May 2016 01:51:46 GMT

could you show the litings item number so we can take a look at it?

Re: Issue with purchase

floorjansen — Fri, 27 May 2016 01:51:57 GMT

Hi,

I had to use google translate as listing is in another language, but from what I gather, 4-10 days for them to ship, not sure about arrival date.

Translation:

"Fast shipping in the rack between 4-10 days. Please note that some shipments may take longer, sometimes by mail."

Translated from French but seller is in Germany. 99.5% positive, with a lot of feedback in French too, but if I translate some of the negatives, I worry as there's one I found that translates to "I have not received the CD, I have contacted the seller who refuses to refund". and another that translates to "No serious this seller I received and empty envelope, advise against".

Another one in English "beware, send my order too late and want to give a small fee, not happy"

A lot of positive too which outweighs the negative, a lot of feedback in French. Hard to say.

I just think not being able to get my money back if something does go wrong for over 3 months is ridiculous, and that I then won't be able to leave feedback either makes it worse.

Re: Issue with purchase

floorjansen — Fri, 27 May 2016 01:52:58 GMT

Davidc4430, am I allowed to put the listing number in here? Haven't been on the boards in ages but I am aware I'm not meant to give out the seller's ID which you'd be able to get from the listing number.

Re: Issue with purchase

davidc4430 — Fri, 27 May 2016 02:06:28 GMT

i dunno, ive seen other posters using item numbers to ask questions about things. best wait for someone smarter than me to tell us.

Re: Issue with purchase

imastawka — Fri, 27 May 2016 02:13:11 GMT

@davidc4430 wrote:
i dunno, ive seen other posters using item numbers to ask questions about things. best wait for someone smarter than me to tell us.

Says the man who keeps putting up book links, lol

Give us the item number please.

I'm thinking they're sending it surface mail, not air mail

Re: Issue with purchase

floorjansen — Fri, 27 May 2016 02:17:49 GMT

Thanks guys.

Item number is 351503953179 which I am happy to remove if I shouldn't be posting it.

🙂

Re: Issue with purchase

imastawka — Fri, 27 May 2016 02:37:08 GMT

They are shipping by International economy shipping.

It seems that is the cheapest international shipping available

and takes months from what I can see.

4th August sounds about right in that case.

Lyndal will know more about the shipping factor, I'm sure

Their % is 99.5 so not that bad

I'd send another cancellation message.

Re: Issue with purchase

floorjansen — Fri, 27 May 2016 02:57:40 GMT

Thanks, imastawka, I only sent the cancellation message this morning so will leave it a few business days to give them a chance to respond.

My question to them asking if they had shipped the item was 2 days ago which hasn't been responded to. I just don't hold hope of agreeing to cancel when they've not bothered replying to the first message I have sent.

The three month thing - what happens if I do not receive the item by then? Am I right in thinking it's too late to dispute or leave feedback?

Re: Issue with purchase

imastawka — Fri, 27 May 2016 03:11:58 GMT

You have 30 days after the latest delivery date

From here -

http://pages.ebay.com.au/help/policies/money-back-guarantee.html#inr

eBay Money Back Guarantee timelines

Item not received

A buyer can report in My eBay that they didn't receive an item once the latest estimated delivery date has passed, and for 30 days after the latest estimated delivery date.
The seller has 3 full business days from the report date to respond to the buyer or offer a solution. If the seller does not respond or offer a solution, the buyer can ask us to step in and help.
If the buyer doesn't ask us to step in within 30 days of reporting that they didn't receive an item, the request closes automatically.

Re: Issue with purchase

floorjansen — Fri, 27 May 2016 03:19:29 GMT

Thanks so much!

But feedback is a different story, am I right?

Re: Issue with purchase

digital*ghost — Fri, 27 May 2016 03:47:50 GMT

@floorjansen wrote:

The date only showed up AFTER i paid for the CD. I would never ever have bought if I knew there would be a possible wait of over 3 months.

The ETA is on the listing before purchase, right under the price.

When I look at the listing, I get "Estimated between Thu. 30 Jun. and Wed. 10 Aug."

eBay's ETA is based on the seller's handling time (stated as 2 days in the listing), plus the transit time for the postage service selected, so that's basically the post services ETA plus 2 days, and I'm guessing it could be sea mail since the timeframe is so long.

Not replying to messages is not the best sign in the world, for sure, but the item not being marked as sent isn't definitive proof that it hasn't been sent, and on the flip side, you've got quite a long window to remain eligible for the MBG if something does go wrong (you can open one up to 30 days after the last ETA).

I wouldn't be opening any disputes at this stage, the item may have been sent and there's another reason the seller hasn't responded yet, but if worse comes to worse, eBay is not the only dispute resolution process.

Re: Issue with purchase

floorjansen — Fri, 27 May 2016 03:58:37 GMT

Thanks, digital*ghost - can't open a dispute till 4th August anyways lol....but wouldn't have just yet anyways. Have asked for a cancellation instead. Totally didn't see the estimated delivery in the listing, my own fault.

On a totally unrelated subject, I have to ask, is your user name related to Tori Amos? She has a song called "digital ghost" so I am curious.

Re: Issue with purchase

digital*ghost — Fri, 27 May 2016 04:17:12 GMT

@floorjansen wrote:

On a totally unrelated subject, I have to ask, is your user name related to Tori Amos? She has a song called "digital ghost" so I am curious.

It started as a joke, just one of my larks....

Been a fan for over 2 decades. 🙂

Re: Issue with purchase

floorjansen — Fri, 27 May 2016 04:51:55 GMT

OMG no way?

I am obsessed with her, and for around the same amount of time, too.....

She's about as good as it gets, musically IMO lol.

Just an incredible artist.

So tell me this, are you like some of us Tori fans, do you go mad collecting all the different variations of her stuff? lol.

Re: Issue with purchase

digital*ghost — Fri, 27 May 2016 06:37:24 GMT

Yep. 🙂

I bought the piano box collection because it had a couple of songs I didn't already have I also have several versions if the same singles cos they all have different B sides.