topic Re: Worrying about return in Buying

Worrying about return

cattycatty — Thu, 16 Jun 2016 23:48:29 GMT

I purchased shoes for $560 (yes I know) and there was clear damage when I took them out of the box. They are also a different model to the one advertised and have the wrong box. I tried to be nice to the seller so the return would be smooth but she opened a dispute accusing me of damaging them to get a lower price. Its all ridiculous.

Now I am concerned because apparently review is 'on hold' and they seem to be asking the seller questions but not interested in what I have to say. What should I do I am feeling powerless and this is for a lot of money where the seller is clearly in the wrong.

Re: Worrying about return

davidc4430 — Fri, 17 Jun 2016 00:18:05 GMT

how can a seller open a dispute against you the buyer?

i think you should open an 'item not as described' dispute.

call ebays customer help and ask for a call back, let them know your story and they can read any communication via ebay messaging. tell them all you want is to return the shoes and get a refund.

Re: Worrying about return

cattycatty — Fri, 17 Jun 2016 00:24:44 GMT

Yes I asked the same question when I called them. She is now accusing me of having damaged them deliberately and opened the dispute (in response to my formal request for a refund) so as she opened it apparently she gets treated better or in preference? Its all really odd as she is clearly the one in the wrong but its being treated as if she isnt. just based on the fact its a different item to the one advertised should have made this an open/closed case which is why I am worried.

Re: Worrying about return

lyndal1838 — Fri, 17 Jun 2016 01:15:44 GMT

If you opened a dispute to get a refund, either party can escalate it to get ebay involved.

Re: Worrying about return

cattycatty — Fri, 17 Jun 2016 01:29:17 GMT

Yes they were permitted to escalate before I was - as I was waiting for the right and they pipped me to it!

Re: Worrying about return

davidc4430 — Fri, 17 Jun 2016 01:37:59 GMT

ah, i see.

well in that case from what ive read on the forums a seller asking ebay to step in usually ends with the seller losing

Re: Worrying about return

cattycatty — Fri, 17 Jun 2016 01:39:01 GMT

ok thanks, thats helpful as I was worried about the opposite

Re: Worrying about return

twyngwyn — Fri, 17 Jun 2016 02:58:44 GMT

you've already left RED feedback, so they will dispute it to the end...

Re: Worrying about return

cattycatty — Fri, 17 Jun 2016 04:52:54 GMT

I did that today after they said I damaged the item to try to return it and then called me dishonest. Sorry but that's the consequence, I refuse to stay silent if they are doing the wrong thing other buyers need to know, that is the whole point of feedback.

Re: Worrying about return

imastawka — Fri, 17 Jun 2016 05:01:00 GMT

I think the phrase 'cutting off your nose to spite your face' comes to mind.

You should have waited until the dispute was finalised IMO

Seller has no reason to be accommodating now.

Re: Worrying about return

collect247 — Fri, 17 Jun 2016 05:19:21 GMT

Holy Moly check out all the negs lol

Re: Worrying about return

cattycatty — Fri, 17 Jun 2016 05:26:06 GMT

ok well maybe i jumped the gun i get your points but i am upset I have been accused of stupid things i would never do. its all absurb. All the seller had to do was the right thing and accept the return.

Re: Worrying about return

fixnwear — Fri, 17 Jun 2016 05:37:53 GMT

cattycatty - didn't anyone tell you as yet that no one cares about the f/back!

Most unreliable way to "judge" any seller, as buyers are allowed to run rampant, leave unsubstantiated comments, as that is really their only way of vengence - something to make them feel better - and no one else gives a damn!

Did you worry about this sellers previous f/back when you bought the shoes?

Obviously not.

Your neg will NOT stop anyone buying from this seller, so if that was your objective it failed moserably. But it's very effective in turning the seller against you, not cooperating, making it as difficult as possible - but most likely you'll loose the case anyway as the seller has pictures in the listing and your pics would have to be showing major damage and differences from the listing.

Re: Worrying about return

cattycatty — Fri, 17 Jun 2016 05:41:13 GMT

Yes i understand your points but I don't agree wtih them all. I always check feedback so I don't agree with you on that point.

To be clear the item was received damaged, is different to the model it is listed as being and the box is for a completely different shoe. The photos were taken to conceal the damage. those are the facts so I have to believe commonsense will previal.

Re: Worrying about return

lyndal1838 — Fri, 17 Jun 2016 05:57:54 GMT

@cattycatty wrote:

I have to believe commonsense will previal.

You realise you are on ebay don't you?

Connon sense and ebay are two words that should not be used in the same sentence.

Did you put pictures of the different item in the dispute? How does ebay know that you did not receive the item you ordered?

The box is neither here nor there....the wrong box does not make it the wrong shoe, which is what ebay will base it's decision on.

Re: Worrying about return

fixnwear — Fri, 17 Jun 2016 06:08:28 GMT

Cathy, what do you mean you don't agree with me re - the previous f/back?

I naturally assumed it didn't carry any weight with you when you bought the shouse - if the f/backs were already there before you added your neg.

And, gess how much the department store offered me for a pair of Loubotins - with quite substantially scraped heel right down the back shaft!

I 'll tell you - 10%! Of the price that was 3 times as high as yours!

So - you better have some gianormous damage to show in your pics before you can even think of getting anything back.

Diffirent box is not going to do it for you.

Re: Worrying about return

imastawka — Fri, 17 Jun 2016 06:36:45 GMT

@scrambler3333 wrote:
Holy Moly check out all the negs lol

For someone who doesn't buy often!

Eye opener indeed

Re: Worrying about return

cattycatty — Fri, 17 Jun 2016 06:43:45 GMT

I was under the impression the community feature was to help each other and be a 'community'. I guess not. Thanks to those who were constructive. Over and out from me.

Re: Worrying about return

many*splendid*things — Fri, 17 Jun 2016 06:48:01 GMT

Don't pay too much heed to the voice of doom -providing you paid by Paypal you'll have another chance to state your case by opening a not as described dispute under Paypal's buyer protection (if ebay close in favour of the seller that is).

Re: Worrying about return

collect247 — Fri, 17 Jun 2016 06:52:08 GMT

So you can open another case with PayPal if ebay finds in favour of the seller?