topic Registered item lost in post in Buying

Registered item lost in post

jd20005 — Sat, 20 Aug 2016 23:05:49 GMT

Hello,

I bought an item on Ebay. I have no doubt that the seller handed it to Auspost as they provided a tracking number which shows the item got scanned in at the seller's local post office. However, there have been no events since and it's nearly been a month (delivery estimate says it should have taken 4 days to be delivered). I alerted the seller to the fact that I never got the item and the seller opened an investigation with Auspost (says 'customer enquiry lodged' on the tracking).

So I'm here still waiting for my item. I have no idea how long these enquiries take. I needed the item this week. I don't want to be waiting another 3-4 weeks for some enquiry. Can I ask the seller for a refund now?

Re: Registered item lost in post

curraone — Sat, 20 Aug 2016 23:42:29 GMT

IMO this is where you will find out why kind of seller you have. First I would email the seller, just using the CONTACT SELLER option, explaining that you don't want to wait any longer and ask for a refund.

Re: Registered item lost in post

au2015_river — Sun, 21 Aug 2016 06:45:56 GMT

Just explain to the seller your side and why you want a refund. Hopefully your seller would understand and give you a refund. But if incase the item turns up, you can pay them again.

Re: Registered item lost in post

strawberry-wireless — Mon, 22 Aug 2016 01:42:39 GMT

Gday mate,

Get a claim into ebay and paypal now.

This will put the hard work of finding your item onto the seller.

You only have so long to start a claim so do it now.

If the seller can't provide ebay or paypal the tracking that shows the item was delivered, you get a refund.

Hope this helps.

Re: Registered item lost in post

springyzone — Mon, 22 Aug 2016 01:47:55 GMT

You've been patient but don't delay, ask the seller for a refund and if it hasn't been given in 24 hours, put in a formal claim immediately as strawberry said. You need a refund.

Re: Registered item lost in post

lane-ends — Mon, 22 Aug 2016 08:36:30 GMT

If its been a month at least start the dispute. Disputes give plenty of time to resolve issues, and seller has had a good start.

Re: Registered item lost in post

spinyeel — Tue, 23 Aug 2016 08:06:14 GMT

why should a seller have to provide a refund if he has proof it was posted. sellers cant be held liable for aus post stuff ups..

Re: Registered item lost in post

curraone — Wed, 24 Aug 2016 01:37:55 GMT

Maybe not legally, but wouldn't it be a better public relations exercise to cheefully refund the buyer? After all he has not got the item he wanted in time.

Re: Registered item lost in post

*tippy*toes* — Wed, 24 Aug 2016 06:37:28 GMT

@spinyeel wrote:
why should a seller have to provide a refund if he has proof it was posted. sellers cant be held liable for aus post stuff ups..

You are only covered by PayPal if you have proof of postage. If a dispute is opened through eBay, the tracking must show as being delivered (even though it contravenes our local laws). In both cases the buyer will usually still get a refund, but it will be out of PP/eBay pocket rather than the seller.

Re: Registered item lost in post

twyngwyn — Wed, 24 Aug 2016 08:39:10 GMT

start an enquiry for lost parcel through AP:
https://auspost.com.au/

If no joy, the seller has to claim from AP & the buyer claims from PayPal - you have 180 days

Re: Registered item lost in post

curraone — Wed, 24 Aug 2016 09:31:04 GMT

perhaps you missed the bit where the seller has already lodged an enquiry with Australia Post.

Re: Registered item lost in post

twyngwyn — Wed, 24 Aug 2016 09:42:57 GMT

no I didn't miss it - it helps to do it from both ends....happened to me...I was the buyer, and got a refund via PayPal, albeit 4 months down the track....seller was refunded too

Re: Registered item lost in post

2020jan09 — Thu, 01 Sep 2016 07:46:19 GMT

You as a seller has responsibility of delivering the goods to the purchaser as the purchase price includes shipping charges. This is the case even when you offer free shipping. Your responsibility doe not stop when you post the item.

When you post an item without tracking then you are doing it at your own risk not the purchaser.

The only place where it is different is that when you list the item as local pick up and the purchaser ask you to post it on his/her behalf.

Re: Registered item lost in post

2020jan09 — Thu, 01 Sep 2016 08:01:43 GMT

I had been purchasing good on ebay for over five years now. Up until a few months ago I had no problem in receiving goods, recently I had a couple of items the sellers claimed that they have been posted but never receive the goods. These were items less than $10 and shipped from China. One time it was a moisture meter for pot plant, the seller blamed custom in Australia seized the item. I am starting to think that these sellers are running a scam on ebay, where it attracts buyer with low price and never send the goods. In hoping that we won't make a claim because it was only a few dollars. Its all relative, a few dollars to some may not be much but to most of us we don't like the idea of getting ripped off.

Re: Registered item lost in post

imastawka — Thu, 01 Sep 2016 08:19:38 GMT

So open a case for item not received and get your money back.

Re: Registered item lost in post

davewil1964 — Thu, 01 Sep 2016 09:51:58 GMT

@2020jan09 wrote:
You as a seller has responsibility of delivering the goods to the purchaser as the purchase price includes shipping charges. This is the case even when you offer free shipping. Your responsibility doe not stop when you post the item.

When you post an item without tracking then you are doing it at your own risk not the purchaser.

The only place where it is different is that when you list the item as local pick up and the purchaser ask you to post it on his/her behalf.

Australian law deems goods delivered when handed to a carrier.

You might be different?

Re: Registered item lost in post

2020jan09 — Fri, 02 Sep 2016 02:14:53 GMT

the point is the scammers are betting most people don't bother to open a case because of the low value of the item.

It all adds up at the end.

Re: Registered item lost in post

lyndal1838 — Fri, 02 Sep 2016 03:17:44 GMT

Any scammer who was betting that I would not open a dispute for a cheap item is doomed to lose....I certainly would do so.

Re: Registered item lost in post

fransdebruijn — Wed, 17 Aug 2022 16:44:06 GMT

Getting a tracking number doesn’t mean it was posted. A number of years ago I bought an item that was over $1000 and supposedly lost in the post. The tracking number when looked up said the item never left the post office. I know from experience that the post office will give an envelope to take away, register the tracking number and expect that the item will be given back to them once packed. I put in a claim with Ebay, my money was returned and the seller was deregistered. I suspected it the seller was trying to scam me. Fortunately it all worked out well for me.

Re: Registered item lost in post

daydreams_12 — Wed, 17 Aug 2022 19:27:37 GMT

Please check dates on threads before dragging them up. The OP is not likely to see your post after 6 YEARS